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Three County Volkswagen - Service Center
Lyndhurst, NJ
1,777 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,778 Reviews of Three County Volkswagen - Service Center
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October 19, 2021
they were excellent and communicated very well with me at all times. i recommended for any service, all times. i recommended for any service, More
by VP
Verified Customer
October 19, 2021
Worst experience ever. I brought my car there on a Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my ca Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my car was ready, nor did I ever get a call from anyone to pick it up. When I went to pick up my car on Monday they tell me it’s covered under warranty and I did not have to pay for the oil change when preciously they swore it was not covered because I extended my lease. Now, my driver side won’t lock and they couldn’t give me an appointment until November unless I was willing to leave my car there until they can work on it. Also, when I called on Saturday after I received no call to pick up my car the sales representative who was still there refused to help me and left 5 minutes before 6:00 PM, which is when they close, when I said I was coming there to figure this out. I should of listened to everyone who told me never to take my car there. More
by itsro31
October 18, 2021
Absolutely horrific customer service, Matt the Service Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty a Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty attitude when I call. My car was there for well over 30 days and came back with mold in it. SMH. I’ve driven volkswagens and audis for the past 15 years and loved them but Matt put a bad taste in my mouth and I will forever tell everyone to boycott VW More
by Boss
October 18, 2021
They have no idea what customer service means very rude an unhelpful try another dealer an unhelpful try another dealer More
by BARTETTA
October 12, 2021
Thorough. Professional. Shows concern about the customer and service being provided. Will use location again for my service. and service being provided. Will use location again for my service. More
by KCOAC18732
October 12, 2021
Everyone was very helpful and resourceful in helping me get my new key; Thanks to everyone. get my new key; Thanks to everyone. More
by Firsttimevwbuyer
October 11, 2021
Very nice and went out of their way to make sure that my experience was a painless as possible. experience was a painless as possible. More
by NICOLER77
Employees Worked With
October 11, 2021
Excellent service, very professional and friendly staff. I am always confident that at TCV my car is in the best hands. Thank you! I am always confident that at TCV my car is in the best hands. Thank you! More
by IISMAILESCU
Employees Worked With
October 11, 2021
Three County VW were prompt courteous and did everything that needed to be done as fast as possible, and returned me a freshly washed car. Good job guys! that needed to be done as fast as possible, and returned me a freshly washed car. Good job guys! More
by mvsen
Employees Worked With
October 09, 2021
Great service from start to finish. Everyone in the service dept at 3 County VW is 5 stars across the board. Highly recommend!! service dept at 3 County VW is 5 stars across the board. Highly recommend!! More
by DanR3243
