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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,777 Reviews

1,777 Reviews of Three County Volkswagen - Service Center

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October 28, 2021

Staff is great to work with.. overall very nice experience and I would recommend to anyone. More

by FICO1441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zahir Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
October 27, 2021

They did what they said they'd do when they said they'd do it for the agreed price. Other work was recommended and may be taken up later. Thanks to the service dept. And shuttle to and fro was good. More

by GOODALLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2021

Very helpful and professional and they keep you updated on the work they are doing by texting me. More

by JIMTGIANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

The service was honest and quick.The team was able to clearly understand my issue and how to resolve. More

by srubino31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Dropped my car off early afternoon, I didn’t need for the day had no problem picking it up at the end of the day. Towards the end of the day i haven’t received a call. I usually never have a problem with the More

by ZPECORELLI
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Three County Volkswagen responded

Thank you for leaving a review. I do apologize to you that you had not gotten an update of your vehicle. That was an oversight on our part. Sorry about that. We did bill you at the discounted cost for the service you did have done. I do ask that you give us the opportunity to make things right in the future. Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

October 26, 2021

Great service, great people and especially their service advisor.I would always take my car there. More

by SHAYNNA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

I just wanted to say that the gentleman who put my tires on and also did my service on on my car he did an amazing job. More

by SHAYNNA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2021

Greg was very professional and Eric gave me a ride home back and forth and drove very carefully. Oil change and wheels rotation and balance was done on time. I am very please with the service. 👏🏻👏🏻👏� More

by CARLOSELLIOTT
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric the driver
October 22, 2021

Pretty bad technicians and manager. They don't listen to your problems and keep the car for whole day and do nothing. Despite of sharing the problem they say all is good when they didn't even check why it's More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Three County Volkswagen responded

Thank you for leaving your review. All of our staff has worked very hard to make sure that your vehicle is operating as it was designed. On a previous visit, you had a few items that were of concern to you. We have an ID4 Certified Technician working on your vehicle. He was in contact with a Volkswagen Technical Department during that visit. As with any new vehicle model, Volkswagen is always kept in the loop with any concerns that a customer may be experiencing. That is the normal process and does take time. Not all issues can be solved quickly. As per Volkswagen, we have determined that your vehicle is operating as it was designed by Volkswagen. I had recommended to contact a Volkswagen Technical Presentative to see if they would be able to come in and check your vehicle with you. Your demand for a phone number or to be copied on an email cannot be granted without the permission of that party first. Sorry about that. You also asked for a phone number for Volkswagen of America, which I had furnished to you. I apologize to you that you may be have purchased a vehicle from another Dealership that may not suit your needs. The Sales Department may be able to help you in regard to that situation. If you have any additional concerns, as always we are here to help you. Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

October 19, 2021

they were excellent and communicated very well with me at all times. i recommended for any service, More

by VP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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