Three County Volkswagen - Service Center

All tasks complete in time allotted.Updates received. All tasks complete in time allotted. Updates received. All went well Everyone is always very helpful All tasks complete in time allotted. Updates received. All went well Everyone is always very helpful More

Matt and the service department are the best. Attentive, professional and courteous. The best service department for all your VW needs professional and courteous. The best service department for all your VW needs More

There isn’t much to say except that the service is always above and beyond. A++ above and beyond. A++ More

Fast and Great service, will definitely be coming back with my Jetta to this dealership! with my Jetta to this dealership! More

A service staff Ed helped me out with a quick fixed. Saved me alot of time! Much appreciated. But I advise the reception woman that picks up the phone to chill with tone in her voice. Remember you're th Saved me alot of time! Much appreciated. But I advise the reception woman that picks up the phone to chill with tone in her voice. Remember you're the first impression. More

So, I called & set my original appointment on Oct 25th for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spo for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spoken to that I’d like to make sure in the event needed that at the very least 3 replacement tires would be in stock before my 11/2 visit so that I wouldn’t have to loose an additional day from work if I had to return for the tires the following day. Well, after looking up the tire size she confirmed the tires were in stock and assured me not to worry that she would have the tires put to the side for my visit on 11/2. Unfortunately during my visit on 11/2 I was told what I had feared, that I needed 3 new tires due to several pin hole leaks in addition to several screws which had damaged the tires. However to my surprise the tires were no longer in stock causing me to have to make an additional trip from Bayonne another time to have the tires replaced. This was absolutely unacceptable and super upsetting given my previous phone conversation with the lady from the service Dept. Fortunately, I was being helped by Mr. Ed Gonzalez who has to be by far the most kind, understanding & professional service rep I’ve ever had the pleasure of dealing with. He made it his business to regularly check in with me while I waited in the lounge and made sure I was comfortable & not in need of anything. The best part was that he wasn’t only that way with me. The entire time I was there I observed him be consistent with every single customer he came into contact with as well. Although this was the very first time meeting Ed out of my many visits, I’m absolutely certain Ed is & will continue to be an absolute asset to the Three County Volkswagen Service family. Lastly, although I was forced to have to return on another date to finally receive the replacement tires, I was no longer bitter & upset given Ed was now in charge of my matter and was communicating with me until the very end. It was an absolute pleasure being taken care of by Mr. Ed Gonzalez More

Great customer service. Initially they told me that it may take two weeks to fix my car but eventually my car was fixed in 2 days. Again, great customer service definitely recommend. may take two weeks to fix my car but eventually my car was fixed in 2 days. Again, great customer service definitely recommend. More

I’ve always been pleased with the service at 3 County. Easy to get appointment. Friendly staff. Easy to get appointment. Friendly staff. More

Great service; Greg, Ed and Ed was very helpful. They took the time to explain why the second row heater wasn’t working, and solved all my problems. took the time to explain why the second row heater wasn’t working, and solved all my problems. More