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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,775 Reviews

1,775 Reviews of Three County Volkswagen - Service Center

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April 22, 2022

The service started not so good but Greg in the front desk came at the end and made my service a pleasure. Great employee More

by FREDDYRIVERA73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

I took my car for my first year after I bought the car and the service was excellent. More

by OFELIA3312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

The broke the windshield and didn’t want to be responsible for it. Service sucks More

by HSAGAR111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Three County Volkswagen responded

Thank you for your review. I apologize to you that your visit did not meet your standard of a 5-Star review. I inspected your vehicle with you. We found that the cracked had originated from a stone chip. After looking at your vehicle further, we found a large quantity of stone chips all across the front bumper, hood and windshield. Unforutenly, a stone chip is not an issue that is cover by your Volkswagen warranty. That is an outside influence. I apologize for that. Possibly your insurance may cover it? I do thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 21, 2022

Excellent dealership with an amazing service team. Easy to schedule an appointment, very professional & accommodating. Highly recommend them!! More

by CMEDELMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

The service people are all good and communications were okay, but "management" there can be unpleasant to deal with, when I pushed back on being overcharged they were not nice about it. I also was taking t More

by TINAWEISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Three County Volkswagen responded

Thank you for your review. I apologize to you that your visit did not meet your standard of a 5-Star Review. I also apologize to you that picking up your vehicle took longer then expected. Your paperwork needed to be adjusted to the price you were quoted, which did extend the time. I am sorry for that. We do thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 20, 2022

No atendimento ninguém fala espanhol, e isso era bom para o cliente ficar mais bem esclarecido, porque às vezes nem sempre o cliente entende bem inglês More

by MR.JOSEMACHADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2022

Easy to appointment In time for schedule Professional job Employees are nice and friendly Nice place More

by HOANG_NGUYEN62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

I had a good experience at this dealership and would certainly come back again. Thank. More

by CAMERONWESTMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2022

The best dealership. They keep you informed every step of the way. They are the only ones I trust. Thanks Greg and Matt. More

by GIGIS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

I've been coming to The Lyndhurst VW for a few years now and the staff is always professional, courteous! Gregory explained in detail all the work that needed to be done to the car. He even took me to the s More

by ISRAELITENAZAIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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