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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,775 Reviews
Call Service Center (201) 933-8383

1,775 Reviews of Three County Volkswagen - Service Center

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May 04, 2022

Super pleasant experience getting my Tiguan serviced at this location! The team was super friendly and helpful. Highly recommend! More

by meganwright525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022

My service advisor was very professional and thorough in explaining the work that needed to be done to my older sedan. I have been bringing my car to Three County for many years and always satisfied with th More

by TANL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez
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May 03, 2022 -

Three County Volkswagen responded

Thank you for your great review. We appreciate your kind words regarding our Service Department Staff. Thank you for being a member of the Three County Volkswagen Family for so many years! Please stay well! Matt - Three County Volkswagen Service and Parts Director.

May 02, 2022

The associates at the location did a great job making sure I was taken care of and accommodated. They gave me a ride home so I wouldn’t have to wait for my car and picked me up once it was ready. More

by AJIAX92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Three County Volkswagen responded

Thank you for your wonderful review! We greatly appreciate your kind words regarding our Service Department and Staff. Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 30, 2022

I purchased 3 new diesels from 3 Cty. On my latest one, a 2000 Golf, they have gone out of their way twice to get after market parts for this car when they became unavailable due to the a More

by NOWARKRML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2022 -

Three County Volkswagen responded

Thank you for your review! We appreciate your being a member of the Three County Volkswagen Family for so many years! Thank you. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 30, 2022

Very friendly service and great communication. Shuttle home after dropping off my car was a nice bonus. More

by BILL@28IMAGE.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Three County Volkswagen responded

Thank you got your great review! Glad the shuttle service made your day easier for you! Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 29, 2022

Great service. Staff are professional, knowledgeable, and thoughtful. They explained what needs to be done in details, offered advice and flexibility to meet my nee More

by CFU818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two gentlemen who kindly gave me ride back home and for picking up car. Forgot to ask their names and both are great.
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May 03, 2022 -

Three County Volkswagen responded

Thank you for your glowing review! We appreciate your review of our Service Department Staff. Glad that you had taken advantage of our shuttle service! Tank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 28, 2022

I am always satisfied with any service I have done on my vehicles. Always great ! More

by PATRICIATAIBI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zahir Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni in the service department is the Best
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April 26, 2022

Always Accommodating, Always friendly, Always get the job done, Always willing to help in any way necessary. Greg, Matt and the staff are the best! Highly recommend. More

by BAK92588
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Three County Volkswagen responded

Thank you for taking the time for leaving your Review! We greatly appreciate your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

April 26, 2022

I came across 1 service manager that didnt provide much information on price or if service would be underwarranty. Others I didn't have any issues before. More

by SEOJIWONG1
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Apr 26, 2022 -

Three County Volkswagen responded

Thank you for your review. I apologize to you that you did not get the correct information. If a customer's vehicle is within the New Vehicle Limited Warranty period, we always proceed with diagnosing that vehicle with the intent that the repair may be under covered under that warranty. Unforutenly, your vehicle needs a battery that is out of the warranty period of 3 years provided by Volkswagen. We did also offered a discount for the replacement of that battery, which you had declined. If you would like to discuss further, please feel free to reach out to me. Thank you for your business, Please stay well! Matt - Three County Volkswagen Service and Parts Director.

Apr 27, 2022 -

SEOJIWONG1 responded

Thank you matt for responding, i dont remember the battery replacement offered a discount. Right now vw douglas offering battery replacement at 195 plus. I think your offer was $400?

April 25, 2022

This marked my 4th time bringing my car in for the air conditioning, over the past 13 months I have spent thousands on my car and still have not fixed the issue. I have a feeling the service team replaced More

by CJMMCC24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Three County Volkswagen responded

Thank you for leaving a review for us. I apologize that your visit dis not meet your standard of a 5-Star Review. I apologize to you that you are having issues with your air conditioning system. The initial problem with your vehicle was the cooling fans not working with the a/c system in use. That problem causes high pressures to build up in your a/c system. Once the fans were replaced, the system had been operating normally. You then had an issue with losing refrigerant in the a/c system. Due to a leak of refrigerant that was very slow, we had added dye to the system for you last summer. You had just returned now, as it is now warm enough to use the a/c system. We did find a leak in the system, from the use of the dye. You opted not to repair. All of the diagnosis was done at no cost to you. We had also offered a discount on the repairs as well. Unforutenly, your vehicle is approx. 10 years old. It may have some repairs that ae needed from time to time. I do thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

Apr 25, 2022 -

CJMMCC24 responded

Truly have a hard time believing there were two separate AC issues rather than one that was overlooked and the service workers missed it and fail to recognize their mistake.

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