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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,774 Reviews

1,774 Reviews of Three County Volkswagen - Service Center

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August 24, 2022

Excellent service I been coming here for years and I really like the service . Hopefully they don’t change More

by HENRYWHARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
August 19, 2022

Carlos took care of me everytime , whatever issue it was he diagnosed it AND got it handled same day excellent service couldn’t have asked for more. About to schedule my 40k maintenance that he recommended More

by Junias louis of Dasource Enterprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

No solution to our issue. Piece is back ordered we would like a mon to my discount on our lease or a loaner we can drive as the price keeps falling when driving. More

by CJAYEB
Recommend Dealer
No
Employees Worked With
Don’t know the name
Aug 17, 2022 -

Three County Volkswagen responded

Good afternoon. I apologize to you for your situation. As you know, we do not have any control over manufacturing of parts, shipping or lack of parts. It is a global issue that we all need to work through. I an sorry for that. If you can reach out to us, we can discuss your situation with you. Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

August 17, 2022

The team at Three County are fabulous. From the first phone call to setup appointment through the entire service operation. More

by MAJRDUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
August 16, 2022

Best experience I’ve ever had getting my car fixed. Friendly staff, clean environment, crystal clear communication. Can’t recommend them enough. More

by mm3120a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

I have purchased two cars here and had them serviced by the team. The consistent quality leadership of Matt in the service department has ensured that I will remain a customer for the foreseeable future. More

by TJR9890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2022

Excellent care and service. Very thorough, and excellent service results. My vehicle is always returned clean and completely repaired. More

by GFEDORKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
August 12, 2022

Poor time management and follow up when cars are being serviced. Lack of communication and updates for clients waiting. More

by NICK.IT.DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Three County Volkswagen responded

Thank you for leaking a Review. I apologize that your visit did not meet your standard of a 5-Star Review. If you have any concerns, please feel free to reach you to me. Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

August 11, 2022

I always have a great experience with Three County. I’ve been a customer for many years and never had an issue. They are courteous and treat you like family. More

by THOMAS_JOHANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

Fantastic service and genuinely cared about our situation. Everyone at the dealership was friendly and exhibited empathy for our situation. They went above and beyond to triage our repairs and get More

by GEOFFREYMCOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos was incredibly helpful and knowledgeable. Very please with his assistance and care.
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