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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,773 Reviews

1,773 Reviews of Three County Volkswagen - Service Center

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February 20, 2023

The staff at Three County is always friendly and helpful. Repairs and maintenance are always top notch. I would recommend this dealership to anyone with confidence. More

by JWAGNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

Very nice customer service! Employees were very kind and helpful! Repairs did not take long I had more car back within a few hours More

by BELLS1683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2023

always welcoming and professional. I enjoy the experience every time. Carlos was very helpful to me. More

by STALOY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gonzaez
February 08, 2023

Professional and friendly customer service. Work is performed as promised and done right the first time. More

by ThomasRHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2023

They are very easy to work with at the service center. I waited for my car and it took less than an hour for a tire change. More

by CTDENEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

Great friendly good service manager did the job well am happy will bring my id 4 for service More

by FAIQSADIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2023

They did nothing but charged me a few hundred to tell me they did nothing. No this was not the diagnostic fee. This was 2.5 hours of labor for something that can be done in under an hour. More

by Not Today
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Three County Volkswagen responded

Thank you for taking your time to leave us a review. I apologize to you for the length of time that this diagnosis took. Unforutenly, you have another shop working on the vehicle at some point. We needed to figure out what they had done and if it was correct. Turns out, the work the other repair shop had done was incorrect as they had installed the incorrect ABS system control module. I do apologize for any inconvenience on our part. I do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

Feb 07, 2023 -

Not Today responded

Thank you for admitting this was a diagnostic, and no labor was performed. So much for this being anonymous. Aside from that, if any actual labor was performed this wouldn't get a complaint, but charging multiple hours of LABOR to tell me something that your scan tool would inform you in a few minutes is preposterous and an abuse of consumer trust.

January 30, 2023

The personnel at this dealership is very friendly. They take good care of my car and always remind me of any services that need to be done to keep my car in good running condition. It was easy to get More

by MARPAP49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2023

I called for parts. The rep was rude on th phone, when I get there for pick up, and raise the issue to the service manager but didn’t seem like taking any action nor More

by TOUFIK.BOURMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Three County Volkswagen responded

Good morning. Thank you for taking you time to leave us a review. That situation has addressed with that individual, as well as the entire staff. I do apologize to you for any issues, or misunderstandings on my part. I do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

January 25, 2023

The branch was accommodating and they really fixed my car. Friendly staff too. I always bring my car to them More

by SANPEDRO2012.ESP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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