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Three County Volkswagen - Service Center
Lyndhurst, NJ
1,793 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,793 Reviews of Three County Volkswagen - Service Center
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October 02, 2018
Great service Great customer service, and the work was done on time. Service area was clean and great coffee. Overall very friendly staffs. Great service great s Great customer service, and the work was done on time. Service area was clean and great coffee. Overall very friendly staffs. Great service great staffs. More
by Lou118
Verified CustomerEmployees Worked With
October 02, 2018
Family owner dealership that makes everyone feel like family Terrific experience with my vehicle delivery by James and their Service department is the best. I have been doing business with this dealership for ye Terrific experience with my vehicle delivery by James and their Service department is the best. I have been doing business with this dealership for years and have had only very positive experiences. You don't have a big "box store" feel when you enter the service area. Everyone makes you feel welcome. More
by T.K.
October 02, 2018
Perfect service and friendly people It was a great experience friendly and informative Not a long wait comfortable they took care of my needs promptly and I was on my way fast It was a great experience friendly and informative Not a long wait comfortable they took care of my needs promptly and I was on my way fast More
by BOBWJENKINS7
October 02, 2018
Great people I have gotten to know these guys. Very accommodating. They were ready to set me up with a loner. They also kept me updated in a timely manner. I have gotten to know these guys. Very accommodating. They were ready to set me up with a loner. They also kept me updated in a timely manner. More
by JOANNVR
October 02, 2018
Neighborhood friendly VW dealer and service center Our Jetta was taken for deep computer diagnostics. The issue was a misfire which took over 90 miles and several hours to diagnose. Not only that but Our Jetta was taken for deep computer diagnostics. The issue was a misfire which took over 90 miles and several hours to diagnose. Not only that but when the issue was not yet diagnosed after 2 days, they kindly provided us with a loaner until they found the possible issues. The recommended work was done and our Jetta is running great. Looking forward to get our next car at Tri-County-VW Lyndhurst. More
by NYCFOTOS.COM
Employees Worked With
Cassandra, Service Advisor, John DaCosta
October 02, 2018
Happy Hve been a TCV customer ..with multiple cars ..since 2009 ... Matt and The Crew are the best ... Toni is always cool and accommodating...drivers are Hve been a TCV customer ..with multiple cars ..since 2009 ... Matt and The Crew are the best ... Toni is always cool and accommodating...drivers are great too... will be buying our sons 1st car from TCV in 2019. More
by JOEY18
October 02, 2018
Professional and courteous From the office staff to the mechanics it is a wonderful dealership - excellent service - courteous and helpful! The best! Would recommend this dea From the office staff to the mechanics it is a wonderful dealership - excellent service - courteous and helpful! The best! Would recommend this dealership to everyone! More
by MARYLPETTIGREWTOO
Employees Worked With
Toni and other desk help - sorry don't know the mechanics name - but everyone ix excellent
October 02, 2018
Dealership Experience and Recommendation Wether it is required services in the Sales area (New car delivery, registration issues, etc.) or the Service area (Convenient appointments, repairs d Wether it is required services in the Sales area (New car delivery, registration issues, etc.) or the Service area (Convenient appointments, repairs done correctly and on time, etc) I have never had an issue with this dealership for the past 8 years whenever I needed their services. Can highly recommend this dealer and their entire team! To put this into perspective for anybody who cares, I have professionally seen and visited over 70 % of all VW dealerships in the United States during my work days! More
by RAIMAR61
Employees Worked With
Other Employees :
Carol is not listed and she is the best!, James Mastro
August 10, 2018
Transmission issues in 2018 model They'll remind you a dozen times how they're family owned, so of course, you'll be treated like family. There's a reason for the saying to never do b They'll remind you a dozen times how they're family owned, so of course, you'll be treated like family. There's a reason for the saying to never do business with family. Once you buy your car and out the door, that's it. I'm barely past 6 months into my Tiguan lease and my transmission became an issue after what their shop says isn't their responsibility or VW's... that it was PROBABLY a small rock that somehow made it's way into the transmission. So, of course, they're not liable for the cost. When trying to lease, you're told you're the leasee. Then somehow you're now the owner and liable for costs of a new car for a problem no one has a definitive answer for. We tried multiple times to explain our side and one wants to listen. Now we're paying a large sum of $$$ for something no one has an explanation as to why happened. How do we know this won't happen again due to some design flaw that allows rocks to make its way through front grills? I'll be liable again?! Transmission issues this soon and I'm paying for it? NO PROOF...yet MY PROBLEM?! Of course my warranty doesn't help...when does it ever when you need it most? What does a warranty cover anyway? Anyone interested in the Tiguan or Three County? Think twice. More
by patrick201
Employees Worked With
Don't remember
June 13, 2018
Poor experience My car battery of my Volkswagen Passat was dead after 2 years during my lease which is unheard of. I was set on replacing my battery from firestone bu My car battery of my Volkswagen Passat was dead after 2 years during my lease which is unheard of. I was set on replacing my battery from firestone but my sales guy Dino told me to go to their service department and they will "hook me up". After 2 hours at Firestone I left and went to volkswagen service to wait another 2 hours for the examination even though I told them the issue. After 2 hours they tell me they are quoting me the same exact price for the battery that firestone quoted me a few hours before and they considered that a "deal". After arguing with both the service and sales department I told them to give me my keys back and I was going to waste more of my time to go back to firestone because I didn't want to give them any business. Both my brother and myself have leased cars from this location. I told them not to contact me me again as my lease was going to end in less than a year. They have continuously tried to contact me to lease another car even after I wrote to management multiple times about my experience and to remove me from their distribution list. Never have I gotten a response or apology about my experience however they do try their best to push products. More
by Yvoyeu
