Three County Volkswagen

Cheating Service These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted most unreasonable price to replace a glow plug and bunch of other unnecessary services including the wiper blades that i replaced 2-3 month ago. I refused the service at this prices and they charged us almost $200 for diagnostics that should have taken 5 minutes or how ever long it takes to read the error code. I will demand my money back from them and will write to VW corporate about the unethical practices but for everybody out there: AVOID THIS PLACE AT ALL COST!!! More

A bunch of cheats. These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($ These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($80-$100 difference between what other service centers are quoting for the exact same service/parts), they try to make some excuse about how good a job they do and then in the same sentence they go on to say that they are willing to do a price match.. as if it is like a wal-mart or a shoprite you are dealing with. And if they are willing to price match it in a fraction of a second then what happened to their we-are-better-than-others-so-we-are-expensive quality talk? They try to pull as much money as they can from you. On another occasion, I had given my car to them to fix the starter and although I had a platinum extended warranty which had zero deductible responsibility, I get a call from a certain miss who very coyly tell me that they are in the process of fixing the car and the extended warranty people will be covering the whole cost except for the $100 deductible which is my responsibility and that she is to charge it to my credit card on file.. all in one breath. Hold on, the contract I had in hand said zero deductible so I questioned her and she then says, "oh, actually I am handling a lot of cars today" uh.. excuse me.. that is not my problem. Know about the car you are calling the customer for; know the details and don't try to charge me a $100 when I am not supposed to even pay you a single penny. Also, they talk fast, they do that so you are confused by the information they are giving you.. and they talk technical terms which a lay man finds it hard to interpret. so along with asking them to repeat and explain things to us slowly, one step at a time, we get rolling eyes and huffing sounds from behind the counter in return. Really, is that what you are going to do? Lose the attitude guys. I kept going back there as they are very close to my location.. I wanted to give them a chance.. again.. but three experiences.. three fails.. No more. If I can't trust you with my car and money, I am out of the door. If you do decide to get some work done here.. be sure you are an expert in that area yourself and have the excess money, because between the technical jargon, the fast talking and a premium of a minimum $50-$100 on any part/service, you my dear friend are being cheated and there is no doubt about that. More

Trade in My husband had a 2013 CC. He traded it in for a 2014 Tiguan. Our saleman, Jose Aponte was wonderful. My husband had purchased the extended warrenty My husband had a 2013 CC. He traded it in for a 2014 Tiguan. Our saleman, Jose Aponte was wonderful. My husband had purchased the extended warrenty on the "CC" as well as a plan for the sirius and tires. Jose made sure we had the balance carried over to the new car. We went to VW a few weeks prior to see what kind of a deal we would get with a trade in. My husband wasn't 100% ready at that time. Jose was NOT pushy at all. We took the Tiguan out for a test drive. My husband needed to think about it because he really likes his "CC". Jose did call us a few weeks later to see if we were still thinking about it. We decided to go and talk to Jose again. We were very happy with the trade in we received and the service that was provided. Jose is very friendly, answered all your questions and I would recommend him highly for anyone looking into purchasing a car without the PUSHY salesman routine. If your cars are good, you don't need to be a pushy saleman. The car will sell itself. IT DID!!!!~ More

GREAT CUSTOMER SERVICE! wonderful car buying experience!! John Gottberg and Zahir Hussain are the best at the dealer. Give you best price at first shot, no going back and fo wonderful car buying experience!! John Gottberg and Zahir Hussain are the best at the dealer. Give you best price at first shot, no going back and fourth like mose dealers. all warranties are carefully explained and they make sure you leave with a full understanding of what you are getting but most importantly they will do all they can to make sure you leave happy. More

If you want to be lied to - look no further! I leased a car from Three County two years ago. Had approximately 6 months left on the lease. Was in for service about a month ago and asked if ther I leased a car from Three County two years ago. Had approximately 6 months left on the lease. Was in for service about a month ago and asked if there was any way to terminate the lease early. I made it clear I was NOT interested in another VW, just looking at my options. Was told if I paid a fee it was doable for the dealership to buy back the car. I then followed up on two separate occasions, met with the sales person again in person, and was told this was doable and to come in any day to complete the transaction. After contacting the salesman on Thursday, and showing up on Saturday to return the car the dealership said the deal was off and acted like I dreamed this scenario. I was completely mislead and lied to for the past month and a half after being in touch with the salesman. Complete disregard for upholding their word, and extremely unprofessional. I would never recommend this dealership to anyone. Go to Linden - they are friendly and wonderful! More

I don't know why anyone would go here. Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled main Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled maintenance was made longer, and more expensive, by the dealership adding on parts that weren't needed. Matt was rude when asked for reasons why I needed to pay for parts that were "bad." I told them to finish the scheduled maintenance and brought it to a local independent VW garage. Wouldn't you know the parts that I was told needed to be replaced were, in fact, perfectly fine? More

Service stunk Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me wa Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me waiting 4 hours. Will not go back. More

Great experience at Three County Volkswagen I bought a Passat from John in February and could not have been more pleased with my experience. From the moment I started looking through the invento I bought a Passat from John in February and could not have been more pleased with my experience. From the moment I started looking through the inventory, John was easy to reach and beyond helpful and the owner, Scott Senior, was largely involved with making my purchase rewarding and affordable. Unlike many salesmen, John did not pressure me in any way. He laid out my options for me and helped me find the perfect car for me. I originally wanted the less expensive Jetta, but I ended up with a newer and fully loaded Passat while staying within my budget. There is wide range of inventory and every employee I came in contact with was helpful, kind, efficient, and most importantly smiling! Scott seems to take pride in his family business and is not trying to rip anybody off; just trying to provide people with a safe and affordable Volkswagen. Within the first few months of buying my car, Scott and John both called to make sure I have not experienced any problems with the car and to ensure I was still satisfied. I still love my Passat and I highly recommend buying a Volkswagen from Three County Volkswagen. More

Third Volkswagon I have bought three VW's from this dealership in the last four years from Jose Aponte. I would highly recommend him and this dealership. I have bought three VW's from this dealership in the last four years from Jose Aponte. I would highly recommend him and this dealership. More

Brought my 2013 VW Passat for 10,000 mile maintenance. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. More