Thousand Oaks Toyota

Horrible Experience on New Car purchase and Service I specifically asked the sales person if toyota provides loaners when the car is in service as this is very important to me. Ladin Hyundai did every I specifically asked the sales person if toyota provides loaners when the car is in service as this is very important to me. Ladin Hyundai did every time I brought the car in and I didnt even buy the car from them. He stated that they did. I started having problems with the car immediately (like I couldnt even drive it home) so I was given a loaner off their used car lot. They fixed the initial problem and then two weeks later the car fails AGAIN this time because rats allegedy chewed wires causing $1260 worth of damage. Not covered under warranty (including all those extra warranty contracts they sell you), I had to submit to my insurance company and I have a 1000 deductible. Note the pre delivery report was signed off in August so that car sat there until October and no one inspected it again before it was sold to me. No loaner car was offered and they took two weeks to fix the problem. I will never do business with them again More

DO NOT GO THERE! Took my Corolla in for air bag recall. When I got it back the under carriage faring was missing and parts were put back together with plastic zip tie Took my Corolla in for air bag recall. When I got it back the under carriage faring was missing and parts were put back together with plastic zip ties. I complained to the general manager and he said that he had to believe his service manager. More

Be careful on ywhen ur lease!! I traded in my lease when I was told I had a few months remaining— once the contract was signed, I was called the next day and told they made a mistak I traded in my lease when I was told I had a few months remaining— once the contract was signed, I was called the next day and told they made a mistake and I owed more money— that I need to come back in! I am now in contact with a lawyer, and I. Touch sadly with a DMV investigator as this seems to be what toyota of Thousand Oaks does.... gets you into a contract — then once you have the car , they call and say you owe more money!!! Totally illegal!! And they are being investigated ! DO NOT TRUST AL OR RON!!’ More

Buyer beware here! GO ELSEWHERE —We bought a CPO Avalon on October 13, and 4 months later, Mark B and Al D do NOT follow up on problems, do NOT return calls, make FALSE GO ELSEWHERE —We bought a CPO Avalon on October 13, and 4 months later, Mark B and Al D do NOT follow up on problems, do NOT return calls, make FALSE promises and do not care at all about customer service. i have kept text messages and their broken promises to fix the problem we have with our radio. They want to illegally use another car’s Vehicle identification number which we won’t do. I have sat with 8 of their salesmen who get in the car and say “I will try, but I don’t know how this works”. WHAT? Shouldn’t salesmen know about the cars they sell? And to top it off, RON Blomquist, general manger does not return calls, or answer my YELP review. If you read his standard response to the multitude of complaints, he uses the same line....I’m disappointed that.....but with a favorable review that they must beg customers to write, he replies with a standard thank you....He must get these responses out of a book. I do commend Allen Escobedo for his help on getting the smoke smell out and following up to see if it was satisfactory. This was a simple thing, but he followed up several times on a minor manor. He is professional and should run the place And train Ron, Al and Mark. More

Don't deal with Tania I was contacted by Tania Sunday morning saying she would love to earn my business. I told her what I was expecting and she agreed. When I got there th I was contacted by Tania Sunday morning saying she would love to earn my business. I told her what I was expecting and she agreed. When I got there the situation changed. All of a sudden they offered double what I was promised. $379 a month with a down payment!! Please look at the picture attached. Don't believe anything they tell you over the phone it's a bait n switch tactic they do there, so they can try and convince you to buy the car at a higher price because you are already at their dealership. Horrible service. More

KEN FONTANA If you're looking for a for a new or used vehicle go to Thousand Oaks Toyota and see ken Fontana. He made my experience at Toyota A good experienc If you're looking for a for a new or used vehicle go to Thousand Oaks Toyota and see ken Fontana. He made my experience at Toyota A good experience easy and Quick. Let's face it nobody enjoys sitting there waiting around doing paperwork blah blah blah. Ken Fontana ,thank you for doing what you do and making my experience at thousand oaks Toyota A good one. stop searching , And go see Ken. More

Outstanding dealership in sales, parts and service Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the year Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the years. They also service all my Toyotas ( currently 4 ). I also buy parts from them and I can openly and honestly say they are the best in all areas. They continuously strive to deliver the best customer service. Highly recommend them. More

Do not go to this place. They will rip you off! I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. Since I needed the vehicle, I talked to the service writer and got the price down to about $1000. I said OK, but I still had reservations. After over a week, because they had to order parts and they found more parts needed to be replaced. The cost got up to $2400. When finally the car was done, I asked for the parts? I wanted to see the parts they had replaced. THEY SAID THEY THROUGH THE OUT. I said "I paid for the parts, they are my parts not yours. I want my parts." I think they either put rebuilt parts and jacked up the bill. They cheated my and that is why they throw away the my parts(If they had them in the first place). DO NOT GO ANYWHERE NEAR THIS DEALER. I will file with the BoAR with the State of California and with Toyota. More