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Thousand Oaks Toyota
Thousand Oaks, CA
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 260 reviews
January 21, 2018
Don't deal with Tania I was contacted by Tania Sunday morning saying she would love to earn my business. I told her what I was expecting and she agreed. When I got there th I was contacted by Tania Sunday morning saying she would love to earn my business. I told her what I was expecting and she agreed. When I got there the situation changed. All of a sudden they offered double what I was promised. $379 a month with a down payment!! Please look at the picture attached. Don't believe anything they tell you over the phone it's a bait n switch tactic they do there, so they can try and convince you to buy the car at a higher price because you are already at their dealership. Horrible service. More
by Yarinadi
Employees Worked With
Tania
March 03, 2017
KEN FONTANA If you're looking for a for a new or used vehicle go to Thousand Oaks Toyota and see ken Fontana. He made my experience at Toyota A good experienc If you're looking for a for a new or used vehicle go to Thousand Oaks Toyota and see ken Fontana. He made my experience at Toyota A good experience easy and Quick. Let's face it nobody enjoys sitting there waiting around doing paperwork blah blah blah. Ken Fontana ,thank you for doing what you do and making my experience at thousand oaks Toyota A good one. stop searching , And go see Ken. More
by Yackums
Employees Worked With
KEN FONTANA
January 12, 2017
Outstanding dealership in sales, parts and service Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the year Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the years. They also service all my Toyotas ( currently 4 ). I also buy parts from them and I can openly and honestly say they are the best in all areas. They continuously strive to deliver the best customer service. Highly recommend them. More
by Jim T.
Employees Worked With
Cory and Al
September 05, 2016
Do not go to this place. They will rip you off! I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. Since I needed the vehicle, I talked to the service writer and got the price down to about $1000. I said OK, but I still had reservations. After over a week, because they had to order parts and they found more parts needed to be replaced. The cost got up to $2400. When finally the car was done, I asked for the parts? I wanted to see the parts they had replaced. THEY SAID THEY THROUGH THE OUT. I said "I paid for the parts, they are my parts not yours. I want my parts." I think they either put rebuilt parts and jacked up the bill. They cheated my and that is why they throw away the my parts(If they had them in the first place). DO NOT GO ANYWHERE NEAR THIS DEALER. I will file with the BoAR with the State of California and with Toyota. More
by mek
Employees Worked With
St. Clair
May 21, 2016
Rude employees Horrible service department. First time I brought my vehicle in to check out the electrical (interior lights were out), I got other work added on, bu Horrible service department. First time I brought my vehicle in to check out the electrical (interior lights were out), I got other work added on, but they forgot to check the lights. Went in again to get the electrical checked and decided while there to get my driver's side door mirror replaced. It was loose but not hanging off and taped up well. When I checked my vehicle out (which I am very careful about dings or dents), I found they had put two black marks on the door while changing out the mirror. I tried to get the marks off but could not. I called to tell them about the black marks and a rude service advisor suggested I was responsible for the black marks. He was rude, argumentative and hung up on me. This is typical of their service department if THEY make a mistake...blame the customer. This is the culture of this service department. I have had problems before and I can't believe it is only me. I even bought this vehicle new from this Toyota dealership. Never again! More
by Sienna2002
Employees Worked With
Marc, Service Advisor, is nice...but Advisor who answered phone is useless.
March 01, 2016
floor mats I ended up buying a wonderful used Camry. However, there were no floor mats whatsoever in the auto. I did not notice until I started driving the nex I ended up buying a wonderful used Camry. However, there were no floor mats whatsoever in the auto. I did not notice until I started driving the next day and I was tracking in mud. My salesman went the extra mile and made sure that I got my floor mats, greatly appreciated..... More
by Agoura customer
Employees Worked With
mark very knowledgeable
November 21, 2015
They use deceptive business practices! Buyer beware!!! I bought a new car there. They lied to me about the warrantee. They added options onto the contract without discussing the cost. They didnot let me re I bought a new car there. They lied to me about the warrantee. They added options onto the contract without discussing the cost. They didnot let me read the contract before signing it. In fact they use an electronic device to capture the signature so I could not even see the contract. More
by L Jeffreys
Employees Worked With
Susan Buehner
August 03, 2015
Toyota Prius Hybrid Plug In Great buying experience. All personnel were very accommodating and informative, making the car purchase easy and straight forward.. Great selection o Great buying experience. All personnel were very accommodating and informative, making the car purchase easy and straight forward.. Great selection of cars, and colors. So pleased with my car. More
by carguy
Employees Worked With
Ric Saenz/Andrew Winbush/Richard Todd
July 27, 2015
Horrible Experience at Thousand Oaks Toyota I arrived at 8:30 in the morning to check on my Toyota Prius as the engine light was intermittently coming on. I did not hear anything back, so I call I arrived at 8:30 in the morning to check on my Toyota Prius as the engine light was intermittently coming on. I did not hear anything back, so I called at 11:45am and was told that I would get a call back in 15 minutes. 3 hours later, I was told my car needed an oil change and it would be ready by 4:30. I explained that I needed the shuttle to pick me up as late as possible and was told it would come at 5 or 4:30. It arrived at 3:30. I left work to hopefully quickly pick up my car and get back ASAP. However, when I arrived, my car was not even ready. Horrible communication and no follow-up. I will not go back. More
by Prius
Employees Worked With
Mark
January 16, 2015
OK Service Experience Easy to make an appointment Friendly staff and quick drop off Car serviced as promised Shuttle service for 5 mile radius Wifi in waiting area Wai Easy to make an appointment Friendly staff and quick drop off Car serviced as promised Shuttle service for 5 mile radius Wifi in waiting area Waiting area very bare bones - ok for a short wait No Car Wash with Service More
by websterkathome
Employees Worked With
Kim
