Thousand Oaks Toyota

Service Manager, Bri Wall, is total pro. I had a pretty gnarly situation having experienced three pretty lousy situations prior to my service appointment thanks to a lousy parts department I had a pretty gnarly situation having experienced three pretty lousy situations prior to my service appointment thanks to a lousy parts department and a snafu with Toyota towing service. And then, the service rep tried to pull one over on me. I asked to speak to the manager. She allowed me to tell the whole story and the series of events that led me to the straw that broke the camel's back. She hear me, agreed with me and took over my case and got my car serviced. She went further than I expected and took care of the charges based on my poor experience. Thanks to her and my cool and fair sales person Claudio , I will continue to do business with them and plan to roll my current Prius into a new Prius next year. Thank you for your kind customer service. More

Brian was very supportive, transparent, and the perfect balance of direct and personable. Picking up my vehicle was an easy experience, Brian walked me through all the steps, and Chad in sales provided a n balance of direct and personable. Picking up my vehicle was an easy experience, Brian walked me through all the steps, and Chad in sales provided a non-pressure smooth experiance. I would happily recommend TO Toyota. More

Purchased the 2024 Venza last week and Hala my sales woman was wonderful, she went above and beyond! Shout out to Jacob too for getting me a higher trade price for my car. Great dealership! woman was wonderful, she went above and beyond! Shout out to Jacob too for getting me a higher trade price for my car. Great dealership! More

The service department of Thousand Oaks Toyota is unequaled by any other dealership. The waiting room is huge, and comfortable with a mix of couches, work stations, high tables, and stools. There is unequaled by any other dealership. The waiting room is huge, and comfortable with a mix of couches, work stations, high tables, and stools. There is free fresh coffee, and fresh popcorn. The facility is impeccably kept. Clean is an understatement. My service technician Raul Avalos was knowledgable, and professional. HE met me in the driveway and walked me through the entire service procedure since it was my first time visiting. They even sent me a video of my vehicle and what was done. I was very happy with the service I received and the time it took to complete. I can not recommend Thousand Oaks Toyota, and Raul Avalos enough.. More

Brian Lamb was the best sales person we have ever worked with. He found us the exact car we wanted and the sales process was seamless. I can’t recommend him enough for anyone looking to buy a Toyota. with. He found us the exact car we wanted and the sales process was seamless. I can’t recommend him enough for anyone looking to buy a Toyota. More

Can't say enough good things about Brain Lamb. His professionalism and first-rate customer service should be the standard by which all Sales Managers are measured. His clear and honest communica His professionalism and first-rate customer service should be the standard by which all Sales Managers are measured. His clear and honest communication and no-pressure, informative style are refreshing. I was fortunate to have worked with Brian several years ago when purchasing a car and didn't hesitate to come back and purchase from him again--and just like before, I got a great deal on a great car! If you're in the market, don't like wasting your time, and want to deal with someone with integrity, I highly recommend reaching out to Brian. Thank you Brian for another great buying experience. More

Every time I go to this Toyota dealer, there is a palpable toxicity by staff members towards clientele. This has been ongoing for over 5 years I have dealt with TO Toyota. From upselling to ganging u palpable toxicity by staff members towards clientele. This has been ongoing for over 5 years I have dealt with TO Toyota. From upselling to ganging up on the client with other staff members ready to agree with the dispute issue in favor of the dealer. Compare with other dealers such as Ventura Toyota, it is a difference of night and day. I don't expect the climate to change at TO Toyota. Don't waste your time. Steer clear. More

Brian Lamb was able to get the exact car I was looking for in a months time. He was very helpful throughout the whole process. Thank you Brian for everything you did to get me the car I really, really wan for in a months time. He was very helpful throughout the whole process. Thank you Brian for everything you did to get me the car I really, really wanted. More

Brian Lamb was fantastic in helping me select the exact RAV4 I was looking for, while also navigating the challenging supply issues. Not only did I get the one I was looking for, Brian also worked within m RAV4 I was looking for, while also navigating the challenging supply issues. Not only did I get the one I was looking for, Brian also worked within my budgetary requests. Not my first time working with him and it will not be my last. Thanks Brian. More

Probably had the best buying experience ever buying my vehicle at Thousand Oaks Toyota! Brian Lamb was awesome to work with. No pressure, was super thorough and very accommodating! The staff was super fri vehicle at Thousand Oaks Toyota! Brian Lamb was awesome to work with. No pressure, was super thorough and very accommodating! The staff was super friendly and made my buying experience super comfortable. Kudos to Brian, Chad in Finance and the rest of the crew for working with me and making this easy. More