Thomson Chrysler Dodge Jeep Ram FIAT

I would give less if I could, the last time I was there for service they failed to tighten the lug nuts. Simple and basic! They added an extra oil change and tire rotation to my Jeep wave for not tightenin for service they failed to tighten the lug nuts. Simple and basic! They added an extra oil change and tire rotation to my Jeep wave for not tightening the lug nuts. I try and go back for this service 2 times now and can't get in and get the job done. I can get there at 1:00 PM be ignored by 4 people finally find someone to talk to me and tell me they are not doing anymore oil changes for the day. They are suppose to be open till 6:00PM Worst dealership I have ever been to. More

BASIC FUNDAMENTALS OF CUSTOMER SERVICE are not taught at this dealership. After a phone conversation, an online chat, 3 emails on Autotrdaer.com, and one directly to a sales person, they have not been able this dealership. After a phone conversation, an online chat, 3 emails on Autotrdaer.com, and one directly to a sales person, they have not been able to facilitate emailing actual pictures of an advertised car. This is a known practice in the industry. that less than honest companies employ, because they do not actually have the car. It's considered FRAUD by the BBB. Often referred to as FISHING, a dealer may sell a car and never take possession actually, but continue advertising to use your email for contact and steering you to a similar car or like brand. Thomson has completely failed to facilitate taking pictures of the car I have inquired on multiple times. I would not buy that car from them now if they did provide them, as I warned them a negative review would be the result if not obliged within 48 hours. Do not recommend this dealership Integrity is meaningless to them. More

Great service! Friendly helpful staff, answered all questions we had. Made repair experience very pleasant. Friendly helpful staff, answered all questions we had. Made repair experience very pleasant. More

asked for an out the door price on a vehicle. . was given a schedule for an appt. and a credit application!..really?...needless to say i bought from another dealer was not dealing with the person . was given a schedule for an appt. and a credit application!..really?...needless to say i bought from another dealer was not dealing with the person whose email i responded to More

Great sales person easy to work with and discussed my needs and questions and was very knowledgeable needs and questions and was very knowledgeable More

I had a very good experience at Thomson Chrysler jeep dodge ram. Ali was very helpful dodge ram. Ali was very helpful More

I hope you never have to take your truck to their service department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anythin department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anything to drive and my case worker was as useless as xxxx on a boat hog ! I'm praying that I don't get desperate enough to use their services again ! More

They received my car on April 10th, 2023. Misplaced the entire car and didn’t even know it was there til I called back on April 17th, 2023. I was told on May 15th, 2023 that the service was a Misplaced the entire car and didn’t even know it was there til I called back on April 17th, 2023. I was told on May 15th, 2023 that the service was approved by my adjuster, was scheduled for service, and would be ready in two weeks. Never heard back. Called today, May 31st, 2023, and they are still saying the same thing with no progress. They don’t return your calls. No one ever knows what’s going on. And they have zero empathy regarding the customer. I have had nothing but a nightmare experience with this shop and they still have my car! More

The service is very good and I have been able to swap my jeep for a new truck without any hassle, I’m very comfortable with the service . jeep for a new truck without any hassle, I’m very comfortable with the service . More