Thompsons Toyota - Service Center

Customer Service Excellent and friendly service, comfortable and clean waiting area with wireless, responsive to questions, car needs, and customer questions related t Excellent and friendly service, comfortable and clean waiting area with wireless, responsive to questions, car needs, and customer questions related to current and future maintenance issues. More

Excellent service- fast and efficient. Overall I have always had excellent service from my Toyota Dealer. They explain everything and get the job done in a timely manner. They offer me a sh Overall I have always had excellent service from my Toyota Dealer. They explain everything and get the job done in a timely manner. They offer me a shuttle bus ride to my house while my car is getting worked on if I want. Or I can choose to wait in their comfortable surroundings and have a snack and beverage. It makes getting my car serviced a very nice experience. Thank you Toyota for the excellent care! More

Great service Jim in the service department is amazing. You always feel like you are his only customer. While I don't mind the wait at all for my car (because the l Jim in the service department is amazing. You always feel like you are his only customer. While I don't mind the wait at all for my car (because the lounge area is awesome!), I very rarely wait longer than 30 minutes. More

Superior Customer Service I am always treated with respect. I appreciate the Service Staff not talking down to me because i'm a woman I love the remodeled lobby. It's a comf I am always treated with respect. I appreciate the Service Staff not talking down to me because i'm a woman I love the remodeled lobby. It's a comfortable place to wait while my car is being serviced. If I'm in a hurry, their Shuttle Service Is superior. More

Service on my RAV 4. Excellent service! I asked if they go through some kind of training and if they do they need to teach other businesses. I actually love to take my ca Excellent service! I asked if they go through some kind of training and if they do they need to teach other businesses. I actually love to take my car in because I am treated like I am important as a customer. More

Reliable, consistent and trustworthy I love that our local dealer is reliable, consistent and trustworthy. It takes a week or so to get in for routine work but that is because when I have I love that our local dealer is reliable, consistent and trustworthy. It takes a week or so to get in for routine work but that is because when I have an emergency they get me in same day. Thank you Thompsons! More

"Best in the West" - Thompsons Toyota Dear Thomsons Toyota, Danny was my service technician - great guy! When my car was ready Awesome Austin had the best attitude and personality. I ha Dear Thomsons Toyota, Danny was my service technician - great guy! When my car was ready Awesome Austin had the best attitude and personality. I had a wonderful experience!! Please put Austin’s face in your employee section on your web page he deserves it! Sincerely, Michael Andrews More

Service on all four of our toyotas was very unprofessional, oil under filled, service recommended that was not required, cost more than double as compared to competitive shops, consumer beware! unprofessional, oil under filled, service recommended that was not required, cost more than double as compared to competitive shops, consumer beware! Management not concerned about loyal customer retention. More

My wife and I just recently purchased a new 2011 Camry and also a 2003 Hylander and continually get great sales and service at Thompsons in Placerville. This is our 5th and 6th vehicle we have purchased o and also a 2003 Hylander and continually get great sales and service at Thompsons in Placerville. This is our 5th and 6th vehicle we have purchased over the years with them. The Camry needed a service and the Hylander needed a repair and both visits I have dealt with Shauna Brown one of your service advisors. In my opinion Shauna is a highly motivated professional at her job. She has excellant customer service skills and communicates very well and gave me no-nonsense answers. Dealing with Shauna on both occassions was a pleasure and I will highly recommend her to anyone who might be in need of service related issues. More

On 10/28/2011 we were visiting apple hill in placerville, ca. with the intent of having a very relaxing weekend get-a-way from reno, nv. in the early afternoon while visiting the various places driving down ca. with the intent of having a very relaxing weekend get-a-way from reno, nv. in the early afternoon while visiting the various places driving down the road our 1999 Rav4 just stopped running. Fortunately I was able to pull off the road and call for AAA assistance. The tow driver took our disabled vehicle to Thompson Toyota in placerville for repairs. It was late afternoon by then and the service department was ready to close but said they would be able to look at it the first thing in the morning (Saturday). Also, they advised us where to get a rental car until ours was fixed...We tried using their rental service but our insurance people were not available to verify our insurance. At about ten a.m. the next morning (Shauna Brown) called and advised us of the problem. We were in a crunch as the rental car company was closing at noon on saturday. Miss Brown was extremely helpful in getting us into one of Thompson's rental units so we could get around for the rest of the day until our car was fixed at approximately three in the afternoon... I would like to add that Shauna Brown was so very very helpful to us. She took a very stressful situation for us to be in and made it so much less stressful... We can't begin to thank her enough for her help and professionalsim. Thank you Thompson Toyota and especially Shauna Brown. If we lived in the area I assure you we would be dealing with Thompson Toyota for ALL our car needs! More