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Thompsons GMC
Placerville, CA
72 Reviews
The Thompsons Auto & Truck center has serviced the entire El Dorado County since 1989. As one of the largest supporters of the county, our philanthropic attitude is carried over into our business practices. The success of our longevity has come from treating every customer like we want them for LIFE. Thompsons Offers the largest previously owned inventory in the county. We have an award winning service department to support our customer’s needs. At Thompsons "EVERYTHING MATTERS...EVERYDAY"
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 4:30 PM
Sunday Closed
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Showing 72 reviews
December 16, 2024
Not a great experience at Thompsons. 11/16 I was coming from 90 minutes away. I told Chris I would be there between 1 and 2 p.m., and he said they had everything they needed from me. 11/16 I was coming from 90 minutes away. I told Chris I would be there between 1 and 2 p.m., and he said they had everything they needed from me. Arriving at 1:30, Chris seemed confused and surprised and then went on to say how they were short-handed. Cut to 3 hours later, they are finally ready to sign the paperwork—typical finance guy hard sales pitch about upselling warranties. Noting multiple scratches in the hood and tail lights before leaving, they say they will call to address them. 11/18 After a runaround, they say they will order the lights and call back to schedule picking up my truck. 12/5 I have to call back. The parts department tells me that they have it, but the service department has amnesia. 12/16 I call again because I am getting emails for my service appointment. Once again, the service department has zero clue what my request is or whether any parts have been ordered. They have all been trained to say they will look into it and then do nothing and hope you go away. BY FAR THE BIGGEST JOKE OF A DEALERSHIP. More
by Shawn
January 24, 2021
We’re so glad we found exactly the truck we wanted. Making the purchase was so smooth and everyone there was so delightful to work with. Would recommend this dealer to everyone! Making the purchase was so smooth and everyone there was so delightful to work with. Would recommend this dealer to everyone! More
by teewhit
Employees Worked With
Kris & Sean - sales
January 06, 2021
Update:Nothing about my initial experience has changed Update: Nothing about my initial experience has changed but I did receive appropriate and prompt attention to my problem after making my complaint re Update: Nothing about my initial experience has changed but I did receive appropriate and prompt attention to my problem after making my complaint repeatedly known to the dealer. They have fully addressed my concerns and have taken concrete steps to rectify my issues and bring my car back to full working condition. I had to negotiate like crazy with an argumentative sales associate to get a second key in my deal. Dealer never provided second key (deal closed almost 4 months ago). Followed up 3 months later (2 months and 2 weeks after the key was supposed to be delivered) when I really needed second key hoping they had ordered it and just never called. Never ordered and now will take an eternity to get there. I now have no keys and will be waiting at least 7 business days to get any key. I will also have to pay out of packet or use my own roadside to tow my VERY expensive driveway brick to the dealer to get the key programed. I bought a Yukon from them 5 years ago and was excited to come back because of the positive experience I had. Obviously that was a mistake. Argumentative salves person, unhelpful service department and in inept deal closure department that NEVER did its job. This dealership is not the one I bought a car from before. Thompson do your job. Don't withhold waybill items (intentionally or unintentionally) from customers. They are either negotiated parts of the deal or things we have paid for at sale. They are legally ours and getting upset with us about you not doing your job is a nail in the coffin issue for me. More
by Jen Yukon
Employees Worked With
Victor Cazares
March 20, 2020
The best dealership experience I've ever had, and I've been around a while. It was a Friday and I was just passing through from out of state. My check engine light came on that morning. Long story short, been around a while. It was a Friday and I was just passing through from out of state. My check engine light came on that morning. Long story short, I pulled into the service Lane and was told that they didn't have that rare part in stock and that they were sure they'd be able to fix my truck on Monday. I told (I think it was Jerry) that I was from out of state and I'd have nowhere to stay through the weekend. He said he'd do what he could. I got a call that he found the part in Sacramento and that if his mechanic would work on Saturday, I could get it back then. I got another call about 2:30 that my truck was ready. UN xxxxxx BELIEVABLE!!!! More
by therossiproject
Employees Worked With
Jerry Belluomini
March 13, 2020
I loved working with alex and gary the overall experience amazing they went above and beyond for my family i love them thank you for fighting for us and treating us very well id highly recommend thompsojns g amazing they went above and beyond for my family i love them thank you for fighting for us and treating us very well id highly recommend thompsojns gmc More
by Deanne3631
March 11, 2020
We were very happy with Gary Jewell our sales representative. He helped walk us through every part of our purchase and assisted us in the extra items we wanted to add to our truck. Thanks Gary representative. He helped walk us through every part of our purchase and assisted us in the extra items we wanted to add to our truck. Thanks Gary More
by loriderwin
Employees Worked With
Gary Jewell
December 29, 2018
Excellent, a great experience An awesome experience. This is the third vehicle I have bought from Thompson's GMC, a class organization. The sales team is very knowledgeable and res An awesome experience. This is the third vehicle I have bought from Thompson's GMC, a class organization. The sales team is very knowledgeable and response. I will recommend to my friends and acquaintances. More
by bmacdona
Employees Worked With
Brian and Jesse
December 09, 2018
New AT4 I had a great experience working with Brian Wood from the initial order through delivery. Good communication from August all the way through to when I I had a great experience working with Brian Wood from the initial order through delivery. Good communication from August all the way through to when I took delivery in November More
by Mgower
Employees Worked With
Brian Wood
December 04, 2018
New AT4 Brian Wood was very helpful in the purchase process of my new AT4. Would definitely do business with your dealership again even though it is 175 miles Brian Wood was very helpful in the purchase process of my new AT4. Would definitely do business with your dealership again even though it is 175 miles from home. More
by lt1z93
Employees Worked With
Brian Wood
December 02, 2018
Happy with your service Happy with the professional and helpful service by your staff. Much more pleasant that going to an auto mall -- particularly since their staff cannot Happy with the professional and helpful service by your staff. Much more pleasant that going to an auto mall -- particularly since their staff cannot answer simple questions regarding the cars they are selling. More
by jackpots1133
Employees Worked With
Brian Wood, Fred, and Tyler (credit)
