Thompson Used Cars

Great service & Pricing I came to Thompson Mazda based on a friend's recommendation and was not disappointed. The sales team and management were friendly and easy to work wi I came to Thompson Mazda based on a friend's recommendation and was not disappointed. The sales team and management were friendly and easy to work with. They were extremely knowledgeable. No games or haggling regarding the pricing. And I got a much better price than what I was hoping to get. I'm thrilled with the service I received and love my Mazda 6! More

Buying a car with trust and a high comfort level. Buying a car is the second most important purchase experience in most people's life. Dealing with someone who can ease the anxiety and stress of this Buying a car is the second most important purchase experience in most people's life. Dealing with someone who can ease the anxiety and stress of this purchase is paramount. My salesman, Bob Vorbach did just that. Such treatment garners repeat customers. I'm proof of that; as this is the second car I purchased from Thompson Mazda this year. I also insisted on dealing with Bob. I highly recommend Thompson Mazda if you are n the market for a new car. More

Honest and friendly. Wonderful experience! This past month my wife and I decided it was time to say goodbye to our vehicle of over 15 years. Grant greeted us at the door and actually took his t This past month my wife and I decided it was time to say goodbye to our vehicle of over 15 years. Grant greeted us at the door and actually took his time to listen to our concerns and review all of our options. The Sales Manager Rob was able to get us twice what we were offered by another dealer for our trade. Can’t thank these two enough for making us comfortable and the process painless. At the end of the day they were able to find us a low mileage 2016 Mazda 3 that looks brand new and we could not be happier! The entire sales staff went above and beyond our expectations. More

Incompetence in the finance department.. The finance forms were incorrectly filled up. Had to go through the grueling process twice due to errors made the processor. Due to delays, I had to m The finance forms were incorrectly filled up. Had to go through the grueling process twice due to errors made the processor. Due to delays, I had to make another payment on my trade in nearly one month after the purchase. More

Best car buying experience! Thompson was easily the best car buying experience Ive ever had! Great staff, no sleazy salesman tricks just good customer service! Bob Vorbach was ou Thompson was easily the best car buying experience Ive ever had! Great staff, no sleazy salesman tricks just good customer service! Bob Vorbach was our sales representative and Jason in financing was wonderful as well! Buying from this store was a relaxing feeling! You cant usually say that about a dealership! They did not play games just honest good service! Thanks Thompson! More

Price was good but that’s it. - strung me along under false pretenses , including stalling me for 4 hours with paperwork and pulling a hard inquiry on my credit, while they sold ca - strung me along under false pretenses , including stalling me for 4 hours with paperwork and pulling a hard inquiry on my credit, while they sold car to someone else. They should have been honest with me that I was plan b for them. - took almost 2 months to send me my plates. They only did so after many follow ups with them and the dmv. Routinely lied to me about the process and the time line. -Despite me specifying that I already reserved a vanity plate, they went ahead and registered me for a normal tag - now I have to spend additional time and money to run through the whole process again. -internal miscommunications during pricing conversations were at best a waste of time and at worst dishonest. - price was great, so I guess I got what I paid for More

Replacement of Keyless FOBs I, unfortunately, lost both of my keyless entry FOBs. At the beginning of the week, I order the FOBs and was told two days to come in. They arrived an I, unfortunately, lost both of my keyless entry FOBs. At the beginning of the week, I order the FOBs and was told two days to come in. They arrived and was able to pick them up three days after they were ordered. At the time of pick up, I was told I was good to go so I asked once more and they assured I was okay. I use this vehicle as my primary and found out I would have to have them programmed. I had to return and told to drop off my keys they then explained I needed my car. This was another unnecessary trip for me. Then told I would have to have my car towed to the location. The day after I called in the morning to check on my car since there was no update. I am without a car and being explained what needed to happen. I elaborated I bought two brand new cars over a short period of time. Furthermore, I do not need to know how a car works, my keys or anything that requires a car. I expect to pay and be updated on the service I am requesting. Personnel were not energetic or seemed to care what the outcome was for me. Customer service at Thompson Dundalk, Maryland was very poor. Whether it is your own business or not you have to present to the customer you care and they will be taken care. Questions to be asked so they can feel they can spend their money without disappointment. More

Friendly, Fast and Easy! Thompson Mazda was very quick to reply to my inquiry about the availability of a vehicle I saw online. They were very friendly and flexible in schedu Thompson Mazda was very quick to reply to my inquiry about the availability of a vehicle I saw online. They were very friendly and flexible in scheduling a test drive and communicated well via text and email. The sales team was not pushy and were upfront with the questions I asked. Finance also followed suite with exceptional customer service and courtesy. The process was great and I will consider them again for future purchases! More

Justin was great Justin helped me find the right vehicle at the best price in town. I shopped around to several Mazda dealership before completed the purchase and conf Justin helped me find the right vehicle at the best price in town. I shopped around to several Mazda dealership before completed the purchase and confirmed that I was getting a great offer and better customer service than anywhere else in the Baltimore area. Wait times were slow to get the vehicle and get it processed, but that was not Justin's fault or responsibility. I will say that the vehicle when delivered to me from being washed and prepped was not great. There was still glue remnants on the hood and the driver's side door, as well as plastic coverings on some of the interior features as well as discarded coverings in the glove compartment. For making a new purchase, that's a little frustrating to not see the vehicle spotless. When Justin walked me out to the car, he noticed it first and took care of the issue right away, but I could tell he was frustrated. He handled it well. More

My experience was great Me and my husband bought our first car from them and it was a great experience. Shawn and Bob were great they really helped us and I really apprecia Me and my husband bought our first car from them and it was a great experience. Shawn and Bob were great they really helped us and I really appreciate it. Customer service in general was really good thank you all very much for everything you have done for us. More