Thompson Used Cars

Different Kind of Experience My experience when buying a car is to always expect the worst and hope for the best. Well with this dealership, I can definitely say that you can exp My experience when buying a car is to always expect the worst and hope for the best. Well with this dealership, I can definitely say that you can expect the best. This was the most hassle-free experience I have ever had when purchasing a new car. We had just had our pervious car totaled by a tree and we were able to work successfully with Thompson Mazda to make sure that there was no add-on stress during the purchase. That includes when we got to the finance manager, he was completely transparent and did not try to push needless add-ons and maintenance packages. I would highly recommend Thompson Mazda for all your car buying needs! More

Excellent They’re customer friendly and the service is excellent. They keep you informed on the process and time your vehicle will be done. The wait time wasn’ They’re customer friendly and the service is excellent. They keep you informed on the process and time your vehicle will be done. The wait time wasn’t long. More

The service was fast and proper and the people were very nic The best service around and I will continue to get my oil changed with them. Fast and friendly service done right . They explain everything that needs The best service around and I will continue to get my oil changed with them. Fast and friendly service done right . They explain everything that needs to be taken care of on your car More

Recent visit Have been going to Thompson for over 3 years. They have always been honest in telling me what has to be done or does not need done. Have been going to Thompson for over 3 years. They have always been honest in telling me what has to be done or does not need done. More

was a great experience. Sales person was mike pagliaro Mike Pagliaro was a great sales person I have great experience . He gave me excellent customer service. He was very help full in my needs to purchase Mike Pagliaro was a great sales person I have great experience . He gave me excellent customer service. He was very help full in my needs to purchase a New Vehicle. He was very concern about the accident I had on April 23, totally my new Mazda CX-3 . He worked with me providing the great service any sales person could give a new customer. Thanks Mike for a great job. More

EXCELLENT SERVICE It is with great pleasure to write about Thompson Motors. Corey is the best gentlemen ever and the staff and mechanics are the best. Thanks! It is with great pleasure to write about Thompson Motors. Corey is the best gentlemen ever and the staff and mechanics are the best. Thanks! More

Thompson Automotive - you DO want this company!! Thompson Mazda is a fresh break from the usual car dealership. I'm a bottom line sort of shopper, do a ton of research before I step on any lot, and Thompson Mazda is a fresh break from the usual car dealership. I'm a bottom line sort of shopper, do a ton of research before I step on any lot, and really hate the pressure tactics and gaming that usually accompany the buying process at most dealerships. I've bought two cars at Thompson auto dealerships - Dodge and Mazda in Dundalk - and both experiences rank as the top two I have had out of 12 car purchases over the years. I've also had great service experience at the Edgewood Thompson Chrysler dealership as well. In both buying instances they made an outstanding offer at the outset, and didn't pressure with the usual 'its only good today' tactics and other crap most dealers will throw at you. In all instances when I shared the terms of the offers with other dealers I was negotiating with, they said that Thompson couldn't have included everything, and that I'd find out they wouldn't honor it. Wrong! It made it especially sweet after I purchased at Thompson to be able to tell the others when they called afterwards that yes, Thompson honored their deal and I was now a happy Thompson vehicle owner, thank you. ;-) And isn't that what its all about: getting a great deal that literally no other dealer could match on a fantastic car, and a no-pressure sales experience? From the initial test drive and offer (thanks, Brian Thrift and Bob Vorbach for all your respect, courtesy and assistance!) to the no-pressure honest and easygoing financing and final paperwork (thanks to Jim Waters for a no-hassle, speedy, and honest experience!) and super-knowledgeable vehicle delivery set-up and overview (thanks for your infectious knowledge and enthusiasm, Mike Mcgrath!), this latest Thompson Mazda experience was exemplary and is the standard for all others. Well worth the trip from Bel Air to Dundalk - well done, Thompson! PS: Really, folks - I don't leave reviews, and rarely am a happy sales customer. This dealer and these folks are the real deal. If Thompson sells the brand you are looking for, this is where you need to get to, even if its a drive like it was for me. PSS: Oh, and the entire Mazda brand is one that should be on your list. ;-) More

Where Do I Begin.....Terrible Sales and Service We bought a new 2011 Mazda 3 and back then, the Sales guy said there was Bluetooth in the vehicle. We didn't test the Bluetooth but apparently this m We bought a new 2011 Mazda 3 and back then, the Sales guy said there was Bluetooth in the vehicle. We didn't test the Bluetooth but apparently this model didn't have which we found out during the final phase of the sale. Because of this error, Thompson promised in writing, lifetime oil changes which was a good move on their part. Since then, we've been taking the car to Thompson for all of the oil changes. Fast forward to our most recent exchange with Service Advisor Corey Weimer where we were charged for a tire rotation (their new policy now requires a paid service with the 'free' oil change, which wasn't implemented when we received the 'free oil' changes) and then they didn't even rotate the tires! I have proof that my front tires are still in the same place. They even wrote up the charge! This dealer is unscrupulous and I've made a case with Mazda USA to let them know that this Service Center is not to be trusted. More

Laid back and very reasonable- great first-time experience! Mike Pagliaro was fantastic! Laid back but knowledgeable and very accommodating. He gave me a lot of flexibility with the test drive so I could really Mike Pagliaro was fantastic! Laid back but knowledgeable and very accommodating. He gave me a lot of flexibility with the test drive so I could really get a feel for the Mazda3. The car actually ran out of gas while on my test drive, and the whole team was on top of getting gas for it! Mike was attentive the entire time I was with him but also quick to step away when I asked for time to discuss things with my family. Tony, the sales manager who handled the transaction, seemed like he would be a more hardcore salesman, but he too was very reasonable and allowed me plenty of time for reading the paperwork, and he never tried to push for financing after I told him I already had financing through my credit union. I haven't gotten to see much of the service center, but Mike did take us over to see it and my car's first service is scheduled for late June. This was definitely the warmest, most relaxed group I'd dealt with among three different dealerships test driving three different cars. I didn't think I'd ultimately go for the Mazda but I'm in love with my new Mazda and would highly recommend these guys when buying one! More