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Thompson Used Cars
Baltimore, MD
236 Reviews
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236 Reviews of Thompson Used Cars
April 01, 2019
10/10 Easy, quick, friendly, overall great service. 10 / 10 Would recommend to friends and family. They made the whole process a great experience. Can't wai Easy, quick, friendly, overall great service. 10 / 10 Would recommend to friends and family. They made the whole process a great experience. Can't wait to go back . More
by mat.martian
Verified CustomerEmployees Worked With
Brian Weir, Shawn Recker
March 18, 2019
Great dealership! Thank you to Bob and Thompson Mazda for making it the easiest experience! Very pleased with my new car, the trade-in experience, and the customer serv Thank you to Bob and Thompson Mazda for making it the easiest experience! Very pleased with my new car, the trade-in experience, and the customer service all around provided. More
by emalee311
Employees Worked With
Bob Vorbach, Jason Brewster
March 14, 2019
Smooth, quick and professional. The salesman John Demartino was courteous and professional it was the best experience I ever had buying a vehicle. I got into the vehicle I wanted wit The salesman John Demartino was courteous and professional it was the best experience I ever had buying a vehicle. I got into the vehicle I wanted with a payment I could handle, thanks Thompson Mazda for making this a pleasant transaction. More
by davevgray
Employees Worked With
John Demartino, Jason Brewster, Mike Coady
March 13, 2019
New purchase Aaron was very very helpful, honest, and accommodating. Answered all my questions and went above and beyond to help me get my new cx5. David was also Aaron was very very helpful, honest, and accommodating. Answered all my questions and went above and beyond to help me get my new cx5. David was also very honest and welcoming. They both made the buying process easy. More
by xAgyex
Employees Worked With
Aaron G., David Johansen
March 11, 2019
Took advantage of customers good faith. I arrived at dealership with a leased car. Described up front that the purchase of the used vehicle would be determined by how much I could get for m I arrived at dealership with a leased car. Described up front that the purchase of the used vehicle would be determined by how much I could get for my leased vehicle. I was prepared to walk away if they were not able to offer me enough for my lease. Subsequent to my purchase, and after providing all of my information to the dealership to settle the payoff of the vehicle, I received a bill from the credit institution stating that the debt was not settled. Come to find out, Thompson had never contacted the credit institution to speak with the dealer services department for a payoff amount. While it is true that the sales individual and I obtained an automated payoff message on a Saturday, I learned too late when I contacted the credit institution regarding the charge that there were two payoffs a dealer and contracted customer. The dealership had agreed to the customer payoff and I was on the hook for an additional $800 and late charges. In all of our conversations there was never a mention of the possibility of additional liability for me. I find it hard to believe that a dealership in this business for 90 years did not know that there were two payoffs. Ironically, I had chosen to get out of my lease through a dealership because I knew it could be complicated and I had trusted Thompson had the experience to handle the situation professionally, honestly, and competently. They failed on all levels. The credit institution advised me to get a police officer and go claim my property. Unfortunately, an innocent, middle class individual such as myself does not have the means or resources to legally fight a big company such as Thompson. I trusted Thompson to ethically and honestly handle the deal and in my opinion they failed me and subsequently refused to make it right. The credit institution also informed me that typically when such a misunderstanding occurs regarding payoff, the dealership will make it right. At the very least they could have returned my leased vehicle to me and allowed me to work with the credit institution directly. The General Manager was unbending on all counts and unwilling to compromise. I asked if he would meet me in the middle. He refused. I asked him to return the vehicle to me (there would have been no loss to him other than potential earnings on future sale). He refused. He continued to state that it had been passed 30 days. I didn't know about their failure to settle the debt until nearly 30 days. I had contacted the sales person within the 30 day window but he failed to followup with me and informed me when I did call that the payoff had been made and all was good. I appealed to the advertising message that they will pay 125% over Kelly Blue Book (I definitely didn't get that for my vehicle). In my exasperation and after multiple phone calls, voice mails, and unsympathetic conversations, I did at the very end of the conversation express my frustration by calling the GM a "donkey" and I hung up. As the phone records are evidence of our conversation, there was no profanity used in any of the conversation until the very end and the hang up of exasperation on my part. Once again, by the GM a misrepresentation of the truth. Please help! More
by Ruthless dealership
Employees Worked With
General Manager Gary Cramer, Jason Brewster, David Johansen
March 04, 2019
Bad Credit no problem I went to Thompson Mazda and had the pleasure of working with Shawn Recter and Jason. They put me in the car that I wanted at the price I wanted and g I went to Thompson Mazda and had the pleasure of working with Shawn Recter and Jason. They put me in the car that I wanted at the price I wanted and got everything done. I drove the new Jeep home the same day. The dealership was great. More
by JB989X
Employees Worked With
Jason Brewster, David Johansen, Shawn Recker
February 21, 2019
Courteous, Kind, Enjoyable "Texas" Greg, Edgewood Thompson CJDR dealership, was allowed to come and service us there. Justin also was a remarkable in the finality of our closing "Texas" Greg, Edgewood Thompson CJDR dealership, was allowed to come and service us there. Justin also was a remarkable in the finality of our closing. More
by tntparsons
Employees Worked With
"Texas" Greg, Edgewood Thompson CJDR, Jason Brewster, Mike Coady
February 18, 2019
Great Justin and Dave were great and helped the entire process along the way during my car search and answered any questions I had. Thanks a lot! Justin and Dave were great and helped the entire process along the way during my car search and answered any questions I had. Thanks a lot! More
by simeonmellinger
Employees Worked With
Justin, David Johansen
February 15, 2019
My experience at Thompson Bob Vorbach was extremely helpful without any "salesman" pressure. It was a pleasure to work with him. He answered all my questions, which is not easy Bob Vorbach was extremely helpful without any "salesman" pressure. It was a pleasure to work with him. He answered all my questions, which is not easy considering today's cars with all the technology. Thompson will be my first stop when I buy my next vehicle. More
by cemorywalker
Employees Worked With
Bob Vorbach, Jason Brewster, David Johansen
February 14, 2019
Poor Customer Service, Faulty Vehicle l Didn’t honor Dealer Warranty. Told car had no problems but battery was bad and back up sensors didn’t work. There were other issues! Didn’t honor Dealer Warranty. Told car had no problems but battery was bad and back up sensors didn’t work. There were other issues! More
by kmcspecial
Employees Worked With
Bob Vorbach, Betty Jo Franco
