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299 Reviews of Thompson Toyota - Service Center
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September 09, 2017
Truly exceptional I took my new (gently used) Highlander in for service since I was having trouble with the tailgate sensor. But prior to that, I had put a tear in my h I took my new (gently used) Highlander in for service since I was having trouble with the tailgate sensor. But prior to that, I had put a tear in my headliner. While I was telling the service rep about what was going on with my tailgate I mentioned that I would like someone to look at my headliner to see what they could do about it. Well to my absolute astonishment, when Thompson service found that it could not be repaired, they brought in an outside vendor who replaced the headliner free of charge to me as a "good will gesture." I've been a long time customer based on their treatment of me and their excellent service but to me, this was an incredible "good will gesture" on their part. Thank you, Thompson Organization. I've always had nothing but the best experiences with you but this is far and beyond what I ever expected. More
by Rita1
Employees Worked With
Craig Borneman, Walter McGinty
July 26, 2016
Issue with passenger visor (camry hybrid '08) First, Thompson Toyota is a unique place as it is modernized with extensive free WIFI \ monitors to know your status / TVs / free coffee,water,food. First, Thompson Toyota is a unique place as it is modernized with extensive free WIFI \ monitors to know your status / TVs / free coffee,water,food. But to partially fund these nice elaborate expenses for customer waiting area, etc., they charge top dollar on services. One recent meeting: a defective passenger visor (cheap plastic type) that was deemed 'defective' and given extended warranty coverage for free (7 year after purchase date). I thought Thompson toyota replaced it along with my drivers side visor back in 2014 but did not. So now, my passenger visor needed to be replaced for same 'defective' issue and I am out of pocket $95! (and that includes a discount from the $110!)! Toyota has not budged for reversing the cost to me (reimbursing) even though they potentially botched doing it in 2014 More
by cavecc.bills@gmail.com
Employees Worked With
Jim ??
September 02, 2015
Modern, efficient, professional, pleasant! Love going here. Have a few Toyotas and now a Chevy so I'm going to miss this place. Accomodating, clean, fast. They are easy to book service or even Love going here. Have a few Toyotas and now a Chevy so I'm going to miss this place. Accomodating, clean, fast. They are easy to book service or even walk in. The updated service center is great. Coffee, restrooms, tvs, work space while waiting are huge benefits to me. Staff are great and informative. More
by Tahoe girl
Employees Worked With
Brenda, Joanne
February 19, 2013
All the Service Representative keep explaining the same issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits to the dealership and they were not able to confidently fix the issue. After a day or two my engine light turns back ON. Both these employees do not have the courtesy to apologies for the inconvenience and will attempt to walk over you and suggest as IF I myself was the expert to resolve the issue. Jaison atleast was not able to commit obviously due to hand tied with Company rules, however Steve was even worst. He would not listen to the grievance and offer complete solution. This is quite standard expected from Service representative, when they are unable to fix issue related to Engine Light. More
by KVM2017
Employees Worked With
Jaison and Steve
August 08, 2012
I need to thank Thompson Toyota and specifically George Davis, Dallas Snowdon and Chris Radlbeck and all who worked on my Camry last month. Knowing how supported I was shows me the Thompson Organization i Davis, Dallas Snowdon and Chris Radlbeck and all who worked on my Camry last month. Knowing how supported I was shows me the Thompson Organization is truly a class act, that’s for sure! In my opinion, you know you’ll be treated right at any of the Thompson locations, so definitely check them out! More
by dmo0410
Employees Worked With
George Davis, Dallas Snowdon and Chris Radlbeck
August 06, 2011
I brought the car in to have the pin stripping done. Rick came in on his day off to do it since it is the only day that I can get the car there. He was very positive about being able to meet my needs a Rick came in on his day off to do it since it is the only day that I can get the car there. He was very positive about being able to meet my needs and very positive about working at the agency. It is so refreshing to have prople be so positive and so helpful. He did a great job and it looks great! I feel very good in the positive environment that is present at this dealership. More
by dparker110
Employees Worked With
John Kelley and Rick
April 12, 2009
I now have two Toyotas which get serviced at this dealership. They have always been fair in what they quote, honest about what is needed and what is nice-to-have, and do exactly what they say. Everyo dealership. They have always been fair in what they quote, honest about what is needed and what is nice-to-have, and do exactly what they say. Everyone at the place is courteous and I know from the moment that I walk in that they want and appreciate my business. Thompson Toyota has earned my trust by the way they do business. More
by mhmcintyre
Employees Worked With
10, Joe Puhalla
December 27, 2005
I own a $56K Toyota, but trust me, you'd never know it - I get much better care from the local Midas (no, there's no "Free" valet from the other guys - but if you believe the valet is free, check you bill; I get much better care from the local Midas (no, there's no "Free" valet from the other guys - but if you believe the valet is free, check you bill; you're a perfect candidate for the "free" TV offered at a time-share). I can't remember my anniversary, let alone the color of my "TEAM," why do they keep asking me that question - and why do I have to see the same mechanic, his schedule is messed-up because he works late on other days! Overall, if you like expensive service and a grumpy staff (with decent coffee and a "free" valet), this is the place for you ... at least the boys over at Honda wash my car when they charge me $400 for a wiper blade. Too bad the multi-color service team doesn't run like my Toyota. I gotta say, though, that the parts "team" (monochrome) has always been great - they can't help it that a Toyota OEM screw to tighten my mirror is $199. More
by leanright
Employees Worked With
Augie +
October 02, 2004
I've been going to this dealer for 12 years. The service has been as<br>close to perfect as human beings can get. Making an appointment is easy. Only twice in 12 years was the service not perfect and both has been as<br>close to perfect as human beings can get. Making an appointment is easy. Only twice in 12 years was the service not perfect and both times they went far above and beyond what they needed to do in order to make it right (without causing me one minute of stress in the<br>process). More
by jazz03a
Employees Worked With
all of the service managers since '92
