Thompson Toyota

Waste of my time Replacing a factory faulty airbag took 3 hours? You might as well just hold on that faulty airbag. And they can’t tell me it would be a whole day even Replacing a factory faulty airbag took 3 hours? You might as well just hold on that faulty airbag. And they can’t tell me it would be a whole day event when I make the appointment ? Bye-bye Thompson. More

Most deceitful people to buy a car from. Screwed us over We bought a used car from them and they said it had brand new tires, a new clutch, and new brakes. They also said that the car was warranted if we had We bought a used car from them and they said it had brand new tires, a new clutch, and new brakes. They also said that the car was warranted if we had any issues with it. We have recently had to replace all 4 tires and the whole entire clutch. We contacted the dealership and they said they had no idea what we were talking about. That none of those things were said and it was all on us to deal with. We had papers to prove that they were wrong but they did not want to hear it. I will never buy another car from this dealership. The man that sold us the car was only interested in our money, not our best interests. I would never recommend this dealership to anyone. Worst experience I have ever had buying a car. More

Truly Exceptional Experience Great experience buying a car from Thompson Toyota!! The only dealership that truly worked with me and made sure I got my dream car (2019 4Runner TRD Great experience buying a car from Thompson Toyota!! The only dealership that truly worked with me and made sure I got my dream car (2019 4Runner TRD Off-Road Premium) for the price that I wanted!! Special thanks to Domenick Criscolo and Stephen Tagye for their outstanding service!! More

Very friendly and professional. Did work in a timely manner The service department was very helpful in meeting my needs of an oil change and engine air filter and informing me on how often the air filter needs The service department was very helpful in meeting my needs of an oil change and engine air filter and informing me on how often the air filter needs to be changed. They were polite and curtious to me and very professional. They are very informative. More

New car purchase When we needed a car in a hurry, Dom made buying a car a pleasure. A great team to work with at Thompson! All details covered, even the little ones. When we needed a car in a hurry, Dom made buying a car a pleasure. A great team to work with at Thompson! All details covered, even the little ones. More

Vehicle Purchase This is the second vehicle purchase we have made at Thompson Toyota. We had a great buying and service experience with our Highlander, and we had to g This is the second vehicle purchase we have made at Thompson Toyota. We had a great buying and service experience with our Highlander, and we had to go back to Thompson because of this. Our salesman Tim Earles was absolutely a pleasure to deal with during this recent purchase. His knowledge and his ability to make a car buying experience pleasurable means everything to us. I know the service department will also be there when we need them. I would recommend Thompson to anyone who is considering a vehicle purchase. Thanks to the entire team. More

A great experience Our sales person Dennis Bridges was a very honest salesperson. A trait that is hard to find these days. He sold my wife a BMW in November and myself a Our sales person Dennis Bridges was a very honest salesperson. A trait that is hard to find these days. He sold my wife a BMW in November and myself a Toyota in December. We came back because of him and his attention to detail. Look forward to many good years with our new cars. More

Outstanding Service Experience Craig in Thompson's Service Department has been incredible. He has a great demeanor: calm, factual, pleasant and very sympathetic! He provided my da Craig in Thompson's Service Department has been incredible. He has a great demeanor: calm, factual, pleasant and very sympathetic! He provided my daughter a loaner so she could get to work and informed us of Thompson's 20% discount because of the 200K+ miles on our 2007 RAV. These factors combined to make repairs a logical outcome for us. Craig also gave us diagnostics about what was wrong and the projected longevity of various parts so we could plan for the future. Giving us all our options, we were able to decide what worked for us. Thompson also kept to the timelines promised and returned a car that is cleaner than when they got it! More

Highlander purchase p Ron was great to work with. I worked with Ron prior to my visit and when we arrived, everything was ready just like we talked about. THANKS RON! Ron was great to work with. I worked with Ron prior to my visit and when we arrived, everything was ready just like we talked about. THANKS RON! The waiting for signing the paper work was the only negative. More

Focused service Dealt with the service MGR --Jim McGuigan who was very focused on my list of new car fixes. When he had difficulty addressing one issue, he brought ou Dealt with the service MGR --Jim McGuigan who was very focused on my list of new car fixes. When he had difficulty addressing one issue, he brought out the service tech Phil from the Gold team who went over the problem with me. It turned out I was not setting some of the controls correctly and this fixed my problem. Phill then took the time to review several of the electronics controls and helped me set up my SUV to my liking. Both men were very friendly and helpful. More