Thompson Toyota
Doylestown, PA
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We had a great experience at Thompson and Tim Earle went over and beyond to satisfy us. We love our Highlander and look forward to continuing with the maintenance plan at Thompson. over and beyond to satisfy us. We love our Highlander and look forward to continuing with the maintenance plan at Thompson. More
I honestly don't even know where to start, since I have so many great things to say about this dealership (the Thompson family in general). I originally had a vehicle that was purchased elsewhere and have so many great things to say about this dealership (the Thompson family in general). I originally had a vehicle that was purchased elsewhere and it gave me problems (just shy of a few day already out of their 30-day warranty), so I had to take it myself for service at one of their other Thompson dealers. Long story short, I was able to take the quote given to me (very high I must say) from their other Thompson dealer and fight my case with the faulty car that was sold to me and I got my full refund back (taxes, title tag fees, all of it). That took me back to square one to find a car again. This time, I wanted to be very sure that I was going to make the right purchase with the right people and this is where Thompson Toyota became one of my top choices that I would buy from. Just from the start of when I spoke to one of their salesmen, Frank, I knew I was going to be treated well as a customer. He was very polite and knowledgeable when it came to answering any of the questions I had about the vehicle. Two days after, I called to speak with Frank about the vehicle but he was off that morning; so I left a message for him. Right away, he got back in touch with me during his time off to negotiate and helped with getting the sales process completed once we agreed on the price over the phone. Frank just overall made the whole car buying experience the most pleasant and easiest ever. After having dealt with what I had to deal with prior to Thompson Toyota, I don't think I can ever buy a car from anywhere else. The Thompson family gained my trust and I will definitely go to them again for my next vehicle. More
Friendly salesperson, knowledgeable of product and very helpful. Vehicle was very clean and very good condition, price was great. Would recommend to friends and neighbors. helpful. Vehicle was very clean and very good condition, price was great. Would recommend to friends and neighbors. More
Frank was very easy to work with--no high pressure sales tactics. He sat with me and found out what I was looking for, located the vehicle for me, then negotiated a price. tactics. He sat with me and found out what I was looking for, located the vehicle for me, then negotiated a price. More
Wow! This is the word that came to mind each time I went to Thompson. They have the most helpful staff I have ever seen at a car dealership. Frank, the salesman who worked with me, took the time to answer to Thompson. They have the most helpful staff I have ever seen at a car dealership. Frank, the salesman who worked with me, took the time to answer all of my questions, did everything I asked him, and yet was not the least bit pushy. I found the car that interested me online and gave Frank a call. I was concerned that maybe the photos may not have shown everything and Frank had no problem going out and checking to make sure that there was nothing misleading as a double check. When I got down there he had the car out front and came right out when I arrived to show it to me. Still, Frank remained cool, calm, and most importantly to me “unpushy”. It was dark when I arrived so Frank offered to take into the shop so that I could see it fully lit up and even got it put on the lift for me so that I could take a look at the frame. In the end I bought the car and Frank guided the rest of the way and did not push me off to someone else. I feel that the staff, especially Frank, are the best business and would not dream of going anywhere else in the future. Thanks guys. More
Everyone was terrific and very kind. They all went above and beyond expectaions. Frank followed thru after purchase with graciousness. As well as Joe and Mike. We were not used to such a large organi and beyond expectaions. Frank followed thru after purchase with graciousness. As well as Joe and Mike. We were not used to such a large organization, but it was a good, interesting experience. I am sure it will be beautiful when you finish your renovations. They all went way out of their way to make us comfortable. We love our new (used) car very much. We came in looking for a different year Toyota and instead they found us the "exact" used car we had wanted all along. Thank you all.....We plan to have many years of good service. Merry and Spence More
I have been purchasing cars since 1953. Thompson Toyota is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. More
Nicole was very professional. She spoke about the dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson T dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson Toyota and Nicloe to friends. More
I recently went to Thompson with the intention on buying a Rav4. My family has bought many cars from here and I thought I could have gotten a deal in some way. I was greeted by Adam and everything seemed a Rav4. My family has bought many cars from here and I thought I could have gotten a deal in some way. I was greeted by Adam and everything seemed well. After the test drive on a 2012 model, everything fell apart. He would not budge at all on last years model and when I told him that no one wants last year model, he didn't even attempt to drop it any further. I was highly offended and dis-respected while there. Obviously, the Thompson organization doesn't care about future customers and keeping generations of future shoppers. I warn everyone to stay away from here period. More
It was a true pleasure to do business with Thompson Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Ava Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Avalon. Having previously been to the Toyota showroom, I noticed a lot of familiar faces upon returning, my personal thoughts are this is a true testament to the Thompson organization and the employees that work there. The purchase of the car through John was a very professional and easy process. John takes the time to educate you about the vehicle. Upon agreement of the price I was then introduced to another gentleman who prepared all the documents to be signed. Again, this was a very thorough process, not a hard sale but very educational. I would like to note that John took the time on his day off to come in a get my vehicle to me as it was not one purchased from on the lot, thanks John. I have now been driving my Toyota Avalon almost three weeks, I am so pleased with the vehicle, the value you get for your money is an option to explore for a person who has not done so, it has all the comforts of a vehicle that could possibly cost a lot more, the technology is in a word awesome! I would not hesitate to revisit the Thompson Toyota dealership, John Kelley is a plus to have on their team, that is not to take from anyone else as I sure they are all very good! Thanks for making my experience an enjoyable on.....Con. More