Thompson Toyota

Reliable and professional I can always count on Thompson to do a thorough and professional job with my ten-year-old Prius. The only comment I would add is that it is often I can always count on Thompson to do a thorough and professional job with my ten-year-old Prius. The only comment I would add is that it is often embarrassing to overhear service representatives discussing repair issues with customers in the waiting room. I would not like it if I were being told that there would be additional expensive repairs and that I had to decide right there with many other customers within earshot. Can there be some other, more discreet way of handling this? More

two days for tires? So I had a flat tire and tried to fix myself. The jack handle (I describe as a toy) bent with very little trouble. I had to call AAA. They came from F So I had a flat tire and tried to fix myself. The jack handle (I describe as a toy) bent with very little trouble. I had to call AAA. They came from Fred Beans a competitor to my dealership as they have the AAA distributor in Doylestown. Great service by the way. Took my car in to Thompson for four tires as I was told I would need shortly anyway. Started to snow so I was asked if I wanted a rental car or would I wait. I took rental car with instruction to return within 24 hours. That same day I received a phone call that a new handle would be $30. Really! I said no thanks I will call AAA if I have another flat. I returned rental car at about 9:15 am the next day. I found that the tires were not in stock and would not be ready for another day. The dealership allowed me to use the rental another day. BUT I had no knowledge that tires would not be ready until I arrived to pick up the car. I did get the car the following day and everything was fine. Thanks for washing my car and vacuuming the inside. I usually have great experiences at Thompson, but this was nowhere near what I expect. More

Very helpful Went to look at Rav4’s I had a lot of questions and so did my daughter. Julian was Great he took the time to answer all of our questions and to go ov Went to look at Rav4’s I had a lot of questions and so did my daughter. Julian was Great he took the time to answer all of our questions and to go over and explain all the features and benefits. The rest of the team was also very pleasant and helpful. I bought a RAV4. More

Always hit the mark Very helpful and understanding. I have been a long time customer and they always exceeded our expectations. Looking forward to keep using the dealersh Very helpful and understanding. I have been a long time customer and they always exceeded our expectations. Looking forward to keep using the dealership for services. More

Best Dealership I have ever worked with !!! My experience goes back to the 2012, when I was in the market for SR5 Double Cab Tunda and wanted to add a factory supercharger. That was a great expe My experience goes back to the 2012, when I was in the market for SR5 Double Cab Tunda and wanted to add a factory supercharger. That was a great experience from start to finish. It was such a positive experience that a few months later, my wife got a 2012 Highlander. Fast forward to 2018, I have a new 2017 TRD PRO tundra and my wife has a 2018 Highlander Limited. The company I work for also deals with Thompson for our fleet vehicles, we currently have 8 Prius, as a company we are looking to save money and Thompson was the best price by far. The reason for this review is, I recently hit a deer with my Tundra and had to get a bumper end cap and a bumper valance. The end needed to be painted which was done at the dealership, which came out perfect. I can’t say enough good things about Thompson Toyota, from there sales team, parts department, finance department, there techs and as well as there upper management, all good people. Ask for Jim Ogle. More

Unscheduled tire repaor Quick and effective. Did recommend an engine flush which I believe was unnecessary. Did repair nail hole in tire rather than trying to sell new tire a Quick and effective. Did recommend an engine flush which I believe was unnecessary. Did repair nail hole in tire rather than trying to sell new tire as would happen at some service centers. More

Always quick and attentive Every time I go to Thompson I always leave happy. They are all so friendly and they do the job correct and quickly they always call me as soon as they Every time I go to Thompson I always leave happy. They are all so friendly and they do the job correct and quickly they always call me as soon as they are finished. They explain everything to me in the bill. The waiting area is awesome. More

Great people to work with! We had a great experience with Thompson Toyota. They helped us to get the best deal and paid close attention to our needs and desires. We will retur We had a great experience with Thompson Toyota. They helped us to get the best deal and paid close attention to our needs and desires. We will return to them in the future. More

Fast response and scheduling The Thompson Toyota dealership has a roomy and comfortable waiting area, the vehicle service staff is responsive and helpful. They can accommodate wa The Thompson Toyota dealership has a roomy and comfortable waiting area, the vehicle service staff is responsive and helpful. They can accommodate walk in service support if you need that. (I haven't needed it myself). More

Not great this time. After waiting for an hour they came out to tell me the part was delayed. They did offer me a loaner car. I did go home for 2 hours then went back to After waiting for an hour they came out to tell me the part was delayed. They did offer me a loaner car. I did go home for 2 hours then went back to get my drove home in a snow storm. Had it been taken care the thing in the morning I wouldn't have been stuck in traffic for an hour. THis was the first time this happened. Thgey should have called to let me know about the delay. More