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Thompson Toyota

Doylestown, PA

3.7
615 Reviews

122 W Swamp Rd

Doylestown, PA

18901

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Showing 615 reviews

November 28, 2018

Repair Work Jim MCGuigan was exceptionally in addressing the myriad of repair issues - Jim was able to locate an alternative less expensive part - Jim also addres More

by GORMAN.STEPHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim MCGuigan
Dec 03, 2018 -

Thompson Toyota responded

Thanks for this review! We will share your feedback with Jim.

November 27, 2018

Excellent Service! EXCELLENT SERVICE EXCEEDED OUR EXPECTATION! PAUL IS VERY KNOWLEDGEABLE AND VERY PLEASANT! SALES WENT SMOOTHLY AND FAST TRANSACTION! THE DEALERSHIP OVE More

by KIMMY.LEWALD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Caltabiano
Nov 28, 2018 -

Thompson Toyota responded

Thank you for taking the time to leave us this 5-star review! We hope you are enjoying your new car and we look forward to seeing you again soon.

November 27, 2018

Great service. Thorough and excellent vehicle service. Jim Shannon was most helpful in explaining needed the necessary and optional maintenance for my vehicle. Hig More

by FAIRMOUNT82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Shannon
Nov 28, 2018 -

Thompson Toyota responded

Thank you for leaving us this lovely review! We will share your kind words with Jim.

November 27, 2018

Good service and reasonable price:) The time waiting car is excellent break for me in the place. People are very polite and nice. Waiting room is so compy:) I don’t feel to go anywhere f More

by NASEUNGJIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Richman
Nov 28, 2018 -

Thompson Toyota responded

Thank you for your continued business!

November 27, 2018

Very poor I was told to show a coupon for an inspection,when I showed the coupon I was told they only take Toyota dealership coupons. The inspection was free bu More

by SAIL4900
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Salera
November 27, 2018

Great service the Overall experience was very good. Each and every person involved in the service process was very helpful. They take good care of the customers More

by ANAND61116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McGuigan
Nov 28, 2018 -

Thompson Toyota responded

Thank you for taking the time to leave us this review! We look forward to seeing you again.

November 27, 2018

10,000 mile checkup Usually very efficient. His visit was unacceptable.i was told the service would take 2 hours and it took 10 hours. How is this possible? More

by SSEIFERTH213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B3 blue team
Dec 04, 2018 -

Thompson Toyota responded

The 10,000-mile service is a relatively quick visit. If you set up a drop off appointment we expect to have the vehicle the entire workday. We apologize if this was not communicated properly. Please let us know when you need your vehicle completed by when setting up an appointment so that we can better accommodate you.

November 26, 2018

Drivability This was the second time I brought my truck in because it bucks at times like it is too high a gear. I always mention that it happens with two people More

by JULSTANIEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember the nanes
Dec 04, 2018 -

Thompson Toyota responded

Mr. Staniec was contacted immediately after service. He was invited to come in for a road test with a master technician. He did not respond to our invitation.

November 26, 2018

Best service ever! Efficient and honest service. Who know bringing your car for service could be so hassle free! Everyone is countable and customer focused. From the mom More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All are great!
Nov 28, 2018 -

Thompson Toyota responded

Thank you for this lovely review! We appreciate your business and hope to see you again soon.

November 25, 2018

Customer Service Review Service was handled promptly, professionally, courteously, helpful and friendly. The service cost for replacing the air and cabin filter and flushing More

by WHM52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Shannon - you should have this in your records
Nov 28, 2018 -

Thompson Toyota responded

Thank you for writing us this review.

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