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Thompson Toyota
Doylestown, PA
617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 617 reviews
December 01, 2018
Worst Customer Service Ever Brought my car in for an oil change and was insisted on getting a tire rotation as well against my better judgement. Just because I was a female the m Brought my car in for an oil change and was insisted on getting a tire rotation as well against my better judgement. Just because I was a female the man at the desk thought I was a moron and didn’t know what I was talking about. Furthermore, I never got a call letting me know my car was finished which was 6 hours later. I picked up my car after they closed and come to find out my fuel gage is now broken, my radio and my lights stay on after shutting the car off and opening the door and my car was not washed or vacuumed like I was told it was going to be. I will never be returning More
by Nlh124
Verified CustomerEmployees Worked With
Him Mcguian
December 01, 2018
Professional I can always depend on Thompson Toyota for fair treatment and accurate diagnosis then doing the work properly using quality Toyota parts. They stand I can always depend on Thompson Toyota for fair treatment and accurate diagnosis then doing the work properly using quality Toyota parts. They stand behind their work. More
by TCTHUM
Employees Worked With
Jim Mcquiggan
December 01, 2018
Knowledgeable and efficient Positive experience, Heather kept me informed on the status of my vehicle and the work that needed to be done. Helped with my warranty as well! Positive experience, Heather kept me informed on the status of my vehicle and the work that needed to be done. Helped with my warranty as well! More
by LAURAWIDDER
Employees Worked With
Heather Snyder
December 01, 2018
Routine Service Thompson patched my tire and gave me a nice rental car for the day. It worked out well. There was a small amount of confusion with explaining services Thompson patched my tire and gave me a nice rental car for the day. It worked out well. There was a small amount of confusion with explaining services performed at another Toyota dealership. More
by HALECKWRIGLEY
Employees Worked With
Dallas , Rachel Salera, Nicole Smith
December 01, 2018
Awesome service department Dallas and Ben in the service department makes you feel like family , great customer service presents. Also the making of the cookies is always a deli Dallas and Ben in the service department makes you feel like family , great customer service presents. Also the making of the cookies is always a delight. More
by TOMTOM61
Employees Worked With
Ben and Dallas
December 01, 2018
Great Customer service Thompson is always keeping a customer's best interest in mind. Every person who works there is very courteous and congenial. I always have a pleasan Thompson is always keeping a customer's best interest in mind. Every person who works there is very courteous and congenial. I always have a pleasant experience there. More
by S_PETSCH
Employees Worked With
Jim Shannon, Amber Morgan, Heather Snyder, Dmytro Malychok
December 01, 2018
Great last minute service Was driving through town and needed immediate service and Allison fit me in ASAP. I only had to wait 1.5 hours and everyone was courteous and professi Was driving through town and needed immediate service and Allison fit me in ASAP. I only had to wait 1.5 hours and everyone was courteous and professional. Thanks! More
by Outoftowner
Employees Worked With
Allison
December 01, 2018
Thompson Toyota has 3 employees named Jim As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a lo As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a long day" well Jim, I don’t care about your day Jim, but you should care about mine, that’s customer service. Jim should have said nothing, instead of what he said to an upset customer. Thompson usually treats it's customers very quickly and they are most of the time friendly. But I have told all my family & friends how I was treated. I was really disappointed when I left and I told alot of other people how poorly I was treated, and I found out many had similar experiences. I also told numerous friends how much $$$ I spent at Thompson and how I was upsold on tires. I called Miller Tire in Perkasie, and they said they do alignments on 4Runners for $80. The $1,129 reflects one tire being covered by the Safeway insurance I purchased when I bought my car and a $25 coupon for brakes. I also spoke with assistant manager Jaison Preite on 12/5/18, he said his employees did nothing wrong and he was “sorry”. PREITE said I'm not "sugar coating anything" and in a perfect world you would have been treated differently. And that was the end of the conserversation. I had a meeting with the General Manager of Thompson Toyota on 12/6 Bob Cox. He listened was patient and is very nice guy. He gave me a credit to my account for the difference in the tire discrepancy. Thanks Bob Cox and Pat at the check out counter for being good at what you do. More
by UnhappyCustomer
Employees Worked With
Jim McGuigan, Jim Shannon, Jaison Preite, Bob Cox. PAT at the check out counter
December 01, 2018
Above and beyond I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did they check all my tires and bring them up to 36 psi, but they checked everything else and gave it a wash and gave me peace of mind - and it was free. The service is outstanding and there is nowhere else in Doylestown that is the equal of Thompson Toyota. More
by GKRIVER
Employees Worked With
I did not write down all the names of everyone I interacted with yesterday in Service - but they were all terrific. Julian is in Sales of course - and he has sold us about 4 cars in the last few years. He's terrific as well., Jim Ogle, Julian Mitchell
November 30, 2018
Nicely done Jim was courteous and professional. He was also very knowledgeable about car mechanics and specifically what was wrong with my car. He did me a big f Jim was courteous and professional. He was also very knowledgeable about car mechanics and specifically what was wrong with my car. He did me a big favor by not charging me for the service. And by the way the car is running great!! More
by Megan77
Employees Worked With
Jim Shannon
