Back

Thompson Toyota

Doylestown, PA

3.7
615 Reviews

122 W Swamp Rd

Doylestown, PA

18901

Directions

By Type

Showing 615 reviews

December 03, 2018

over Sold parts and dealers mistake cost me two days time I went to Thompson Toyota to have a drivers side mirror replaced. The housing and mechanicals were fine. Just needed replacement mirror was sold th More

by TT sucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin serve manager no last name given
Dec 04, 2018 -

Thompson Toyota responded

Unfortunately, the painter did not follow our directions and painted the entire mirror housing, when only two-thirds of it should have been painted (the base is black). This was unfortunately caught after installation. We immediately rectified the situation by ordering a new mirror. The mirror was personally installed by our Assistant Service Manager. We apologize for this mistake and appreciate you allowing us to correct the repair.

December 02, 2018

Wonderful Customer Service! Heather and the staff couldn't be more helpful. I really appreciate all the guidance and support! Heather gets an A+ from me! She was awesome! More

by KP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Dec 03, 2018 -

Thompson Toyota responded

We will share your kind words with Heather! Thank you for the review.

December 02, 2018

Great. Thompson Toyota team are always patient, and helpful with my questions especially with the newer technology Which come with auto. Service fully checks More

by LTFFAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Caltabiano, Dmytro Malychok
Dec 03, 2018 -

Thompson Toyota responded

Thank you for this 5-star review! We hope to see you again soon.

December 02, 2018

Good service I Pleased. Kept informed about what car needed. However was some confusion at scheduling and was one day to early for inspection so had to bring car bac More

by DRDAVEFARINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Delt with several people.
Dec 03, 2018 -

Thompson Toyota responded

We apologize about the scheduling miscommunication and will use this learning opportunity to improve in the future.

December 02, 2018

Great Service We felt that we were served at the dealership with a very welcoming environment, excellent communication with the staff, and efficient and effective l More

by PHYSICIST COUPLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter McGinty
Dec 03, 2018 -

Thompson Toyota responded

We will share this review with Walter! Thank you for the 5-star review.

December 02, 2018

Relaxing Jeff in sales was straightforward and easy to work with. The price was competitive. He made an effort to reduce costs as much as possible. More

by Lschmid75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Backenstoss
Dec 03, 2018 -

Thompson Toyota responded

Thank you for the 5-star review! We hope you are enjoying your vehicle.

December 02, 2018

Service Very dissapointed never have waiting appts. Recieved rental car half way home called me back vehicle was done... waste of time riding back home! They More

by VBETHEA06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel Salera
Dec 04, 2018 -

Thompson Toyota responded

We apologize if the length of the service was not clear. If we have a space in the schedule we try to get our customers vehicles in as quickly as possible. We will work to keep you better informed in the future.

December 02, 2018

30,000 mile check up I was told the service would be approx 1 1/2 hours including the car wash. I was paid and out in 45 minutes. I wait for the car and used the WiFi whi More

by TINK2612
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Earles
Dec 03, 2018 -

Thompson Toyota responded

Thank you for the review! We hope to see you again soon.

December 01, 2018

Worst Customer Service Ever Brought my car in for an oil change and was insisted on getting a tire rotation as well against my better judgement. Just because I was a female the m More

by Nlh124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Him Mcguian
Dec 04, 2018 -

Thompson Toyota responded

Our service recommendations are based on the Toyota Schedule Maintenance book. Assistant Manager Jaison Preite would be happy to discuss your other concerns directly. Please contact him at (215) 345-9460 ext 2123

December 01, 2018

Professional I can always depend on Thompson Toyota for fair treatment and accurate diagnosis then doing the work properly using quality Toyota parts. They stand More

by TCTHUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Mcquiggan
Dec 03, 2018 -

Thompson Toyota responded

Thank you for the positive review! We appreciate you taking the time to give us your feedback.

...
29
...