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Thompson Toyota

Doylestown, PA

3.7
615 Reviews

122 W Swamp Rd

Doylestown, PA

18901

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Showing 615 reviews

December 15, 2018

Forgot the wash and vacuum Thompson people were excellent as usual. However, they forgot to vacuum and wash the car. Hopefully it won’t happen the next time we are there More

by NMDICKENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 20, 2018 -

Thompson Toyota responded

Please bring your car back at any time and we would be happy to wash and vacuum it!

December 15, 2018

Fully as expected outstanding service. Service is always excellent and no pressure for additional services. Reasonable wait times are normal. Waiting area is clean and comfortable. Personne More

by Texascow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Salera
Dec 20, 2018 -

Thompson Toyota responded

Thank you for your kind words. We will share with our staff.

December 14, 2018

Service and sales I always wait for my car they always have me out when promised . Not sure who wrote me up but he was very through. Also my salesman must have seen my More

by DAWN.SZCZEPANSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Stewart
Dec 21, 2018 -

Thompson Toyota responded

Thank you for sharing this lovely experience with us. We will share your kind words with Tom and look forward to seeing you again soon.

December 14, 2018

Why make an appointment? The people are nice and work was done well. That being said, it seems very disrespectful to make an appointment for Monday and receive a call Thursda More

by Mikeatmdn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know.
Jan 10, 2019 -

Thompson Toyota responded

We take these reviews very seriously and would like the opportunity to discuss this further. Please contact Assistant Service Manager, Jaison Preite at 215-345-9460 ext 2123, at your earliest convenience.

December 13, 2018

Great buying experience Best car buying experience I've had. I live in Md and was looking for a new car and my mom stopped by Thompson Toyota. The dealership had a great Coro More

by Thumjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dmytro Malychok
Dec 20, 2018 -

Thompson Toyota responded

Thank you for sharing your experience with Dmytro. We appreciate you traveling to do business with us.

December 13, 2018

I had a very good experience! Everyone I dealt with was personable and efficient! Will definitely go back! I was kept informed of all services that needed to be done and my bill wa More

by Sweetpea777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cox
Dec 20, 2018 -

Thompson Toyota responded

Thank you for sharing your experience with us.

December 13, 2018

Great, fast service; no appt needed I went in for routine care (10000 mile and oil change). No appointment made. I was in and out in inder 1 1/2 hours. They even washed the car without m More

by JKIM0508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter McGinty
Dec 20, 2018 -

Thompson Toyota responded

Thank you for the kind words!

December 13, 2018

Improper time allotment My requested services were not properly considered when appointment was designated as to time needed. A return appointment was then required to be sc More

by LAQUITAWOODDELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service clerks for incoming details.
Jan 21, 2019 -

Thompson Toyota responded

We apologize for any inconvenience and will use this as a learning opportunity. If you would like to discuss this further please contact Assistant Service Manager, Jaison Preite at 215-345-9460 ext 2123

December 13, 2018

Collision repair I was received by a friendly receptionist. The same great attitude continued with the gentleman I spoke with. He acknowledged receiving paperwork from More

by RUSSELLB989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walters
Dec 21, 2018 -

Thompson Toyota responded

Thank you for this 5-star review! We appreciate you taking the time to share your experience with us.

December 13, 2018

Vibration noise Ben took the time to explain what they found and was able to rectify the problem within a day !! So far so good 😀😀 I would I highl More

by Bill L.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 21, 2018 -

Thompson Toyota responded

Thank you for the kind words! We will pass them along to Ben.

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