Thompson Toyota

Really long wait Service is usually fairly quick but this last time it took almost 3 hours! Got there at 9:45. Car was supposed to be done at 11:45 but it wasn’t finis Service is usually fairly quick but this last time it took almost 3 hours! Got there at 9:45. Car was supposed to be done at 11:45 but it wasn’t finished until about 12:30. It was only routine maintenance. I finally had to go up to the counter. This visit was a little disappointing. More

Always ready to help I have been using the service since I got my Avalon in 2014 at Thompson’s and my husband bought his Camry at another dealership but when he saw how y I have been using the service since I got my Avalon in 2014 at Thompson’s and my husband bought his Camry at another dealership but when he saw how you treat your customers he switched and we are both very happy. More

Replacing destroyed wires. A squirrel chewed up the wires under the hood. Thompson's Service Department quickly fixed the problem. Service Manager Jim Mc Guigan did a great jo A squirrel chewed up the wires under the hood. Thompson's Service Department quickly fixed the problem. Service Manager Jim Mc Guigan did a great job, as did all of your Service Team. More

works for me Good service valet cookies fresh baked what’s not to like? The facility is state of the art . Feel like a valued customer .thank you Thompson &#12807 Good service valet cookies fresh baked what’s not to like? The facility is state of the art . Feel like a valued customer .thank you Thompson 👍🏽 More

Service made easy. I went in for a 36,000 mile scheduled service and was told my PA state inspection was also due. I said I wasn't sure if I had enough time, but all wor I went in for a 36,000 mile scheduled service and was told my PA state inspection was also due. I said I wasn't sure if I had enough time, but all work including installing new front breaks was completed and I was on my way in less than 2 hours. More

Highly professional staff. I have been using their service for the past few years. The staff are compassionate, understanding and caring. The appointments are flexible and this I have been using their service for the past few years. The staff are compassionate, understanding and caring. The appointments are flexible and this is essential for hard working family. I strongly recommend this service. More

Great service Glad to be able to get service on my vehicle last minute on Christmas Eve. The wait was less then 30 mins. Always satisfied with the service Glad to be able to get service on my vehicle last minute on Christmas Eve. The wait was less then 30 mins. Always satisfied with the service More

Exciting new car At Thompson I discovered a Prius Prime, a plug-in hybrid. Dominick directed me through the ideal test drive, one that sold the car! He could teach At Thompson I discovered a Prius Prime, a plug-in hybrid. Dominick directed me through the ideal test drive, one that sold the car! He could teach me its features while we drove on winding roads and a short section of highway. More

They try hard They try very hard to accommodate your needs, just be VERY WARY when using a loaner car that ALL dents, scratches and stains are recorded Before you They try very hard to accommodate your needs, just be VERY WARY when using a loaner car that ALL dents, scratches and stains are recorded Before you drive off. Car was inspected and warranty work done. Felt kinda rushed when called to pick car up that be sure you’re here by 6 as we are closing,( they called at 4:45 ish). Also they pushed me to move my appointment from January to December so they could get the part that my car needed off their shelf or they might ship it back to Toyota, even though I set the appointment with them asking if it would be ok that they held the part that long for me and was assured that it was. Three phone calls later throughout the month of December prompted me to move my appointment to Before end of year! More

Always the best in service When your vehicle is serviced by the Thompson group you can expect nothing less than the best professional service there is. You as the customer is When your vehicle is serviced by the Thompson group you can expect nothing less than the best professional service there is. You as the customer is always treated like the most important customer nothing less. More