Thompson Toyota

Recent Visit I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 mi I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 miled check and had them look into the remote start issue and a vibrating issue which i asked them to try balancing the back tires, which they didnt do. My remote start is still not working properly. When i arrived to pick up the car, the sevice advisor introduced me to a technician to show me how it operates and he stated i have to stand within 20 feet of the vehicle for it to work properly. When i questioned the technician he stated it has a low frequency and it will only properly start from that distance. You must agree that it is unrealistic for me to have to start to walk to me car stop 20 feet from it, take the time it takes to start the vehicle with the remote. Giving that amount of time i could just walk to my car and start it without the remote, especially since the toyota website states it should work up to 80 feet from the vehicle and i am not even asking for that. I had a previos car with a remote start and it worked around objects and over 100 feet. Please have the manager contact me regarding. More

Efficient service Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. More

5000 Mile service. The service at Thompson Toyota is always pleasant. I am always informed about the service before it is started and after the service is completed. T The service at Thompson Toyota is always pleasant. I am always informed about the service before it is started and after the service is completed. Thank you. More

Amazing experience The service I received was wonderful. Friendly associates and unbelievable work done on my car makes me even more confident in both the purchase and u The service I received was wonderful. Friendly associates and unbelievable work done on my car makes me even more confident in both the purchase and upkeep of my vehicle More

Routine Service The service department did my state inspection in a timely fashion I initially had a 10 am appointment & called to change it to a later time Servi The service department did my state inspection in a timely fashion I initially had a 10 am appointment & called to change it to a later time Service department was very accommodating More

impressive customer service Staff is immediately responsive to ensure needs of the customer are being met. Attention to detail and follow up when service is completed was great. Staff is immediately responsive to ensure needs of the customer are being met. Attention to detail and follow up when service is completed was great. I felt all service staff were not only courteous but really made it a priority to make sure I was a satisfied customer . More

Great experiences I have been a repeat customer of Thompson Toyota for years and this was another great experience and I will continue to be a repeat customer I have been a repeat customer of Thompson Toyota for years and this was another great experience and I will continue to be a repeat customer More

Swap rear camera They handled insurance claim, made in pair, and washed my car. Really worth buying that extended warranty when purchasing the car. No cost and clean c They handled insurance claim, made in pair, and washed my car. Really worth buying that extended warranty when purchasing the car. No cost and clean car = winning More

Not happy with lack of communication 1. I was charged for 2 days lonaner insurance when my car should of be done in one day for an 2017 car inspection. 2. I was charged for tire rotation 1. I was charged for 2 days lonaner insurance when my car should of be done in one day for an 2017 car inspection. 2. I was charged for tire rotation with out arthothatizing , even when tire tread ware was the same on all 4 tires. More

Excellent service When I first called the dealership they were very helpful in guesstimating what my problem was. They let me know that my vehicle could be looked at as When I first called the dealership they were very helpful in guesstimating what my problem was. They let me know that my vehicle could be looked at as soon as I could bring it in. The drop-off and pick-up process where excellent. The information from the mechanic was very helpful for future plans of service. More