Thompson Toyota

Thompson Toyota Service Center I am always thoroughly impressed with the high quality customer service I receive at the Thompson Toyota Service Center. It is consistent with everyon I am always thoroughly impressed with the high quality customer service I receive at the Thompson Toyota Service Center. It is consistent with everyone I interact with from the valet to the service desk and cashier. They genuinely care about my experience, ensure my service happens in a timely manner and I am well informed every step of the way. They have my loyalty because I have theirs and that seems to be an all too rare occcurrence these days. Thanks Thompson Toyota! More

I can't rate quality of work yet. Time will tell. I had to wait a very Long time in a very cold building to have my tire patched when I was told it wouldn't take "long!" Yes, that's subjective, but I had to wait a very Long time in a very cold building to have my tire patched when I was told it wouldn't take "long!" Yes, that's subjective, but everyone understands almost 2 hrs. Is a LONG time. I hadn't had lunch and had to go to work. My car was not washed or vacuumed very well either. However, the people at the desk, minus thegirl who told me a short wait, were very nice the parts man was very nice and helpful too. In the future, Toyota should offer to take Their customers to a coffee shop or panera and get them when their car is finished. At least they will be warm and fed. Im getting over the flu and had chills after my visit there. Not good!! Also, a customer came in w a dog. I don't think Molly is a service dog, and I have allergies to animals. If she was a service dog, my apologies. I do compliment the mgr. at the desk also. Very nice and helpful! Sorry, I don't have his name. I would recommend this center if the above issues, especially time for service are improved. Also, no one ever came out to tell me it would take longer than expected. More

Don’t understand the question The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did n The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did not,not did he care, to understand that I Qualified for the Loyalty Incentive. 3 Toyota’s in 10 years is Loyalty yet he let me walk out over $6.00 per month: $216.00 total. I had to call Toyota Customer Service to determine that I did in fact qualify. Once that got resolved Domenick and Steve worked it out. I should NOT have had to make that call. Given all that happened Paul never even called to apologize, or to explain his lack of understanding of the Loyalty Incentive. More

Quick service, tire repair I was able to get the same day service and had my car up and running in less than 2 hours. Very happy with the service received. I was able to get the same day service and had my car up and running in less than 2 hours. Very happy with the service received. More

Considerate, helpful, professional Ben was so helpful. So considerate. And knew exactly how to handle the issue. He even took the initiative to make sure I had an extended warranty. Ben was so helpful. So considerate. And knew exactly how to handle the issue. He even took the initiative to make sure I had an extended warranty. Thank you! More

Secret Squeak New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well traine New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well trained mechanics can diagnose these crazy hidden problems! More

Best Dealership EVER! We have been customers of Thompson for over 20 years and highly recommend this franchise for their dependability, courtesy, knowledge, and reliability We have been customers of Thompson for over 20 years and highly recommend this franchise for their dependability, courtesy, knowledge, and reliability. We have also been extremely pleased with our Priuses over the years. More

excellent As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delici As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delicious! Vehicle was cleaned efficiently. More

Fair Service My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of vacuuming or wiping down interior surfaces. It looked as if the detail staff did not care. More

Customer service beyond the call of duty. The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and h The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and highly recommended! More