Thompson Sales Company - Service Center

Oil change tire rotation Dropped my Sierra 1500 for an oil change and tire rotation. They completed the service and checked everything out. Got me the best pricing discounts t Dropped my Sierra 1500 for an oil change and tire rotation. They completed the service and checked everything out. Got me the best pricing discounts they could find and informed me of upcoming services needed in the future. They were not pushy and explained all the work performed and I was on my way. Would recommend them to anyone. More

HORRIBLE, AWFUL THE ABSOLUTE WORST IMAGINABLE EXPERIENCE!!!! ABSOLUTELY RUDE THE MOST AWFUL AND EMBARRASSING EXPERIENCE I COULD POSSIBLY IMAGINE. DUE TO THOMPSONS MISTAKE AND THE FACT THAT THEY ARE NOT HONORING ABSOLUTELY RUDE THE MOST AWFUL AND EMBARRASSING EXPERIENCE I COULD POSSIBLY IMAGINE. DUE TO THOMPSONS MISTAKE AND THE FACT THAT THEY ARE NOT HONORING THERE ROAD HAZARD WARRANTY I NOW MUST PAY MORE THAN 1300 DOLLARS TO JUST GET MY CAR BACK WITH TIRES......RUN PEOPLE RUN FAST AND FAR AWAY TO ANY OTHER AUTO REPAIR PLACE.....BUTCH PERRY IS THE MOST RUDE AND UNTRUSTWORTHY SERVICE MANAGER YOU COULD IMAGINE More

Thompson/GM would not fix excessive oil consumption problem. Received a letter from GM saying that the engine in my GMC Terrain may exhibit excessive oil consumption due to piston ring wear. Took it to Thompson Received a letter from GM saying that the engine in my GMC Terrain may exhibit excessive oil consumption due to piston ring wear. Took it to Thompson and the service person said the oil was not even showing on the dipstick. It had used 1 1/2 quarts in less than 5,000 miles. They said if it didn't use a quart in less than 2,000 miles... they would not fix it. The cars I owned when I was a teenager didn't even use that much oil. Who wants a car that can't even make it to the next scheduled oil change before having to add oil. They wouldn't fix a problem that they admitted was theirs. More

Good Place to purchase NEW cars, Poor Body Shop Experience Have done Business with Thompson's several times over the years with pretty good results. Poor Performance from Body & Detail Shop. Just recently drop Have done Business with Thompson's several times over the years with pretty good results. Poor Performance from Body & Detail Shop. Just recently dropped off my 2013 CTS V Coupe for minor body and paint repair. Picked the car up on Wednesday 11/24/2016 after getting a phone call from Debbie reporting that My car was ready. During our phone conversation, I did joke some with her about a complete paint on the car which was well received. When asking seriously about the car being clean, detailed and ready to go, she assured me it was. Drove up from Branson, 40+ miles to pick it up and found the car unfinished, unpolished, or clean. The work that was done shows with slight waves on the repair. They changed the side glass panel on the side and the seal at the back point is bent outward. There was also a scratch pointed out before the repair on passenger side, and that is still there as well. There was a slight ping on the passenger side that does appear addressed in good order. In disgust, I just took the car not believing I'd get much help in the evening, on top of how could any Premium Cadillac be released without management inspection. Have viewed some of their used cars on the lot with touch up paint repair, and see that their body repair folks might need to be looked at closer. More

Service department Took my car in to get oil changed and tires rotated and ended up with my SRX Cadillac's paint scratched , after two attempts to fix it they left it wo Took my car in to get oil changed and tires rotated and ended up with my SRX Cadillac's paint scratched , after two attempts to fix it they left it worse than it was, More