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Thompson Sales Company - Service Center

Springfield, MO

4.1
17 Reviews
Call Service Center (417) 866-6611

17 Reviews of Thompson Sales Company - Service Center

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December 15, 2024

Great Place to work with, Just don't expect to get in and out in a timely manner, no one seems to be in a hurry to do their jobs... Like the Customers time isn't important... More

by Steelerfan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in service, Tito in sales which Tito was very helpful
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Dec 16, 2024 -

Thompson Sales Company responded

Thank you for taking the time to tell us about your service experience at our dealership. We sincerely appreciate your feedback. I'm sorry to hear that you were not completely satisfied with your experience with our Service Center. I have passed your comments along to the Service Manager, Bradley Carpenter, as well as the Director of Fixed Operations, Alex Thompson. I know they will be looking into this to take the appropriate action. If you would like to call either of them you can reach them at (417) 866-6611. Thank you again for your time and your business.

September 22, 2024

Extremely professional staff and quick service for oil change, top off fluids and air up tires. More

by rudybussard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager on duty
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July 29, 2024

I believe they were very fair in the transaction of the sale gave me a good trade-in and made me feel welcome in their dealership More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Morris, and AJ
Report | Print
June 04, 2024

10:30 appt to install Bed Extender & address leak inside windshield at rain sensor area. Took 4 1/2 hours when initially Quentin said 2 hrs. My thoughts are that tech didn't get started for over 2 hrs, trk More

by Shelly Wise
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quentin Hammond
Report | Print
April 19, 2024

Fast, friendly and convenient! Great place to do business at. Great staff, great amenities, great atmosphere! More

by bjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Becky, Ken
Report | Print
April 10, 2024

Called to have service department look into washer fluid leak. Was greeted with friendly attitude and was able to get vehicle looked at in timely fashion. More

by geneva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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September 22, 2023

I had to have my Escalade worked on and Austin Terry was our service adviser . He went above and beyond to insure we were taken care of . He kept me informed of the the worm that needed done , the cost , More

by toniaessary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Terry
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March 02, 2023

Friendly accommodating. Was waiting on a part since October and it came in and was sent back so they had to reorder it. Now waiting again. When my car was there for service More

by car.rhodes50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Davis
Report | Print
Mar 07, 2023 -

Thompson Sales Company responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 25, 2023

The staff is great! Couldn’t ask for better service! The waiting room is great as well! More

by Dion3164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jan 29, 2023 -

Thompson Sales Company responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Thompson Buick GMC of Springfield! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2021

Quick response from Quinten regarding repairs needed for my auto. Friendly staff in Springfield office. More

by Gayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinten
Report | Print
Nov 07, 2021 -

Thompson Sales Company responded

Hi, we're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. We are always more than happy to assist you if anything else comes up. Take care!

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