Thompson Chrysler Dodge Jeep Ram of Baltimore

Great service I called and explained my car issues. Jim was so helpful and I was able to get my car serviced in a timely manner. I will definitely be going back for I called and explained my car issues. Jim was so helpful and I was able to get my car serviced in a timely manner. I will definitely be going back for any car services/maintenance in the future More

Wrong information leads to wrong vehicle This is 2nd vehicle purchased here. Very disappointed in the purchase experience this time. Salesperson was completely ignorant of the product being This is 2nd vehicle purchased here. Very disappointed in the purchase experience this time. Salesperson was completely ignorant of the product being sold. Told him we wanted to be able to pull our pop-up which weights 4000 lbs. fully loaded. Swore the Willys Jeep was rated to pull 5000 lbs. We learned, after the purchase, that it is actually rated only to pull 3500 pounds. Could not answer questions about the axles. We specifically asked if a winch could be mounted on the front bumper. Told us yes. Now we learn that the bumper will have to be replaced with a different one at a cost of $1500+ if we want to install a winch. Bottom line is we would have purchased a different vehicle if we weren't given the wrong information. The salesperson, also, was inattentive in that our time with him kept being interrupted so he could help other customers. Either hire more salespeople or ensure that your sales people understand that customers should not have to sit around and wait while other customers are being helped. It is also inappropriate, in my opinion, for the sales person to be telling me how to rate him. We asked for a brochure and was told they weren't available. But my wife was able to go pick one up off of a cabinet in the showroom when making a visit to the restroom. Spent no time familiarizing us with the new vehicle. He set up the phone connection for us, but did not show us how it was done. Only showed us how to fold the top back. No other features were discussed. Felt rushed to get out of the dealership. Bottom line is the sales experience is rated 0 stars and was extremely disappointing. More

Happy with everything. The dealership was friendly,clean n bright.I was greeted by Kathy McKinney the salesperson who my family has bought numerous cars from over the years. The dealership was friendly,clean n bright.I was greeted by Kathy McKinney the salesperson who my family has bought numerous cars from over the years.She was super helpful. More

Awesome to be and great one all the time for my jeep.thank you all of you.i was very happy with the work was done. to be and great one all the time for my jeep.thank you all of you.i was very happy with the work was done. More

Very professional and very helpful I needed a vehicle amd they were the only ones who came through to help when other dealerships turned me away i would recommend this place to everyone I needed a vehicle amd they were the only ones who came through to help when other dealerships turned me away i would recommend this place to everyone More

Professional and customer focused. Mr. Jim is always friendly and smiling when helping customers. Always making sure you received the quality service expected. He is sure to put the pa Mr. Jim is always friendly and smiling when helping customers. Always making sure you received the quality service expected. He is sure to put the paper mat in vehicle before entering it. More

professional service dealing with Jim Umpleby for the pass 12 years; that alone says I am getting great service. Hope the same for the next 12 years. dealing with Jim Umpleby for the pass 12 years; that alone says I am getting great service. Hope the same for the next 12 years. More

Excellent customer service The salesperson was straight forward but yet helpful respectful. The paperwork was the only long process. Mr Charles answered all questions I had as w The salesperson was straight forward but yet helpful respectful. The paperwork was the only long process. Mr Charles answered all questions I had as well as gave me very detailed explanations. More

Had a rear wiper replaced It was easy to make appointment and staff is always very nice, helpful and informative. I will continue to use this location for my vehicle needs. And It was easy to make appointment and staff is always very nice, helpful and informative. I will continue to use this location for my vehicle needs. And I will recommend them to friends and family. More

Oil Change I came in to get an oil change for my wife's jeep . I always see Jeff, who is very friendly and knowledgeable of the jeep brand. I came in to get an oil change for my wife's jeep . I always see Jeff, who is very friendly and knowledgeable of the jeep brand. More