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Thomas Nissan of Joliet

Joliet, IL

4.4
1,117 Reviews

1427 North Larkin Avenue

Joliet, IL

60435

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Showing 1,117 reviews

March 17, 2012

I had nothing but problems with this dealership and would not recommend it to anyone. Andy was nice but not very knowledgable, he always had to refer back to the Sales Manager Ben. Ben was also nice, but ful More

by lhalstead11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben, Andy, John, Andy Duda
Mar 19, 2012 -

Thomas Nissan of Joliet responded

This is Mike Gors, General Manager at Thomas Nissan of Joliet. First of all I want to thank you for your input. The only way we can better understand how our customers feel is to get their input about their experiences. This was a horrible experience and a very out of the ordinary set of circumstances for you. I want to apologize for any misunderstanding. Your pre-driven vehicle, purchased from Thomas Nissan, had to go to a Ford dealer for warranty repairs. When your pre-driven vehicle was returned to Thomas Nissan of Joliet it was NOT repaired to our satisfaction and we returned it to the Ford dealer to complete the repairs. We were 100% wrong to deliver your serviced vehicle without a complete wash. Please consider returning to Thomas Nissan and when you do, please come see me and I will see to it your vehicle is fully detailed for your inconvenience. Contact me directly with any questions or concerns by either emailing me at mgors42@gmail.com or by calling me on my personal cell phone at 630-697-7512. I look forward to hearing from you.

March 14, 2012

I received excellent service from Sal Luca when I came into Thomas Nissan to buy a new car. I was very happy with my experience there and I will tell all of my friends about this dealership. I love my new More

by pdave5464
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Luca
March 13, 2012

This was a great expereince in that one did not need to haggle over price. The sticker was the low price and no back and forth negotiating was involved. I also was very pleased with the lifetime warranty t More

by sporty sentra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin and Nate
March 10, 2012

I was very pleased with my experience here! I went in thinking it was going to be a painful day, walked away very happy! Jose answered all my questions and left with no doubts. The price was much less th More

by Senia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Barrera
March 07, 2012

the sellers were very nice and friendly they help me and y husband a lot and we ended up getting a new car! were so happy with our purchase and will recomend this dealer to our friends!! More

by yolanda66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby and jose
March 06, 2012

I had a stellar experience at this dealership. Al and Jennifer are fun and easy to deal with and very professional. I bought a used(barely)Rogue(which I love) and I sold my old car to the dealership. T More

by blazer52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Shalibi, Jennifer Current
March 05, 2012

We had a very pleasant buying experience. Our salesman was very professional, helpful and knowledgeable. He gaves us our personal space when we needed time to talk and was very courteous. Everyone assoc More

by 007angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bombeck
February 27, 2012

This was the best experience we have ever had with getting a new vehicle. Our past experiences with buying a vehicle were always a long process of going back and forth with the price and payment amo More

by gruen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Ben & Ted
February 27, 2012

Went in just to look on our way to buy another vehicle and was very impressed on the salesman and the way they sold their vehicles. Our salesman Kevin Bombeck was with us every step of the way and went ov More

by Beck 1494
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bombeck - Sales Manager - & Mike Gors
February 25, 2012

It's always a pleasure to deal with Thomas Nissan of Joliet's service department. The staff if very professional and courteous. The work is always done within or quicker than the amount of time estima More

by dsh172
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Hupp
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