Thomas Nissan of Joliet

I was very happy with my experience at Thomas Nissan. My new car needs were met in a friendly and courteous manner. I never at any time felt pressured. I was very impressed with the service I received fro new car needs were met in a friendly and courteous manner. I never at any time felt pressured. I was very impressed with the service I received from my salesman, Ted Wilde. He certainly exceeded my expecations of what a car salesman does. I really appreciated all the extra help he gave me. More

The sales staff is always professional and helpful. They make me feel very comfortable. I'm always treated like I'm special. This was the fourth new Nissan I've purchased at Thomas Nissan and everyone the make me feel very comfortable. I'm always treated like I'm special. This was the fourth new Nissan I've purchased at Thomas Nissan and everyone there is "Tops" in my book. The service department personel are also "Tops". My experience with Thomas Nissan has shown me they do superior work and are very knowledgeable. No matter the questions I ask, they are always happy to assit me. More

I come to Thomas Nissan for all my service needs. Nicole keeps me posted on all the work I need done and explains everything so I understand. I've never had a bad experience there. keeps me posted on all the work I need done and explains everything so I understand. I've never had a bad experience there. More

Kelsie is an excellent customer representative! His service was exemplary and he was professional as well. He answered all of my questions about my purchase and did not pressure me. He explained eve service was exemplary and he was professional as well. He answered all of my questions about my purchase and did not pressure me. He explained everything to me. I am a meticulous person and hard to sell, but I was immediately convinced by such a professional and personable salesman!! Thomas Nissan has a great team and Kelsie is a great team member! More

As a first time car buyer, i was a little apprehensive in buying a new car. I worked with Kelsie Stowe and he was fantastic. Not alone was he knowledgeable but he answered all of my questions. I definitely h buying a new car. I worked with Kelsie Stowe and he was fantastic. Not alone was he knowledgeable but he answered all of my questions. I definitely had a lot of questions being it my first time. I also worked with Michelle Burke who was very nice and made sure i understood the contract and any questions with the financing. I also think their low price, no negotiating way is simple and a great idea. I worked in sales and know the sales techniques and the negotiating back and forth. Its nice to see a dealership come out with the bare bones price. I am very satisfied and even though its a long drive from Indiana, where i live, I will recommend Thomas Nissan to everyone looking for a Nissan. More

Wonderful experience. One price great. Went out of their way to make sure we had the car that fit our needs. Test drive to get the feel of the car was worthwhile. way to make sure we had the car that fit our needs. Test drive to get the feel of the car was worthwhile. More

A couple weeks ago, I went in to get my 2009 Murano’s 30,000 mile service. Over the past few years, I had carried a grudge regarding my purchase and some of my service at Thomas Nissan. As with all of 30,000 mile service. Over the past few years, I had carried a grudge regarding my purchase and some of my service at Thomas Nissan. As with all of the service people I had dealt with, I complained to a young lady who was very sympathetic. Nicole was working with me on what I needed and listened to my past complaints. This time, the Service Manager, Roy McAlister listened also heard my complaints, came over and asked what could be done (what could he do) to convince me that there had been changes and the situations would not happen again. Wow. I was impressed that they listened. My current situation was that I needed the 30,000 miles maintenance and it was costly. He gave me a plan to do the major part of it that day and each time I get an oil change I can have another part completed. This will allow me a year to divide the cost over. There IS a major change at Thomas Nissan. I believe that Roy McAlister is part of the reason for the change. As I waited for the repairs to be completed, I noticed another woman was agitated because of an issue in paying her bill. Nicole stayed with the woman while she called her bank and tried to resolve the problem. I don’t even know if it was her customer, but she picked up on the frustration and stayed with her. Roy was so obliging that day. I stopped back to look at cars and asked to see Roy to discuss what cars he fixes the most or least to see what I might want. He introduced me to Mike Gors, the General Manager. The idea of the price of the car on the vehicle with no hassle helps me look without pressure. Between the two of them, I left there feeling like this is the place I would return to buy my next car. I learned that they will give me a quote on my old car prior to my purchasing or choosing from them. I'd say, it was the first time I didn't get claustrophobic in a car dealership. Thank you. More

Wonderful feeling from the first time I walked in. Ted took the time to answer questions and really educate us about the Leaf. The order process was easy and Ted kept in touch with us religously all throu took the time to answer questions and really educate us about the Leaf. The order process was easy and Ted kept in touch with us religously all through the process!! I would highly recommend the Thomas Nissan location to anyone considering any of their cars being offered! PS. For a good time call Ted! More

Everybody was really nice. When we arrived we were greeted immediatly. We had been working with Ted for about 2 months. Ted always stayed in touch, but never tried to push us. We ended up purchasing a greeted immediatly. We had been working with Ted for about 2 months. Ted always stayed in touch, but never tried to push us. We ended up purchasing a 2012 Nissan Murano SL AWD. We saw the price on their website and called Ted to verify that was the correct price for the vehicle. We came in, test drove the one we wanted, and drove it home the same night. Great service by all, Ted, Buddy, Al S., and Al H. Thank you again! More

Service was excellent, made sure I was helped every step of the way. My salesperson was Mike Gors. I would deinintely buy my next vehicle from him again. He gave me a no hassle no haggle buying experience. of the way. My salesperson was Mike Gors. I would deinintely buy my next vehicle from him again. He gave me a no hassle no haggle buying experience. Michelle in finance was very helpful with my payments. She was able to keep everything within budget. More