Thomas Kia of Highland - Service Center

Rude managers horrible wait time I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to get my free car wash it takes over an hour. They gave me my oil change and forgot to reset something then when I came back they told me it would take five minutes and they were sorry they made a mistake but then after an hour they sent me to another dealership bc they said they didn't know how to fix the issues. When a sales man shook my hand his cigarette smell rubbed off on my hand and after washing my hands twice I still smelled like cigarettes. More

bests most all other dealers I have had all of my Kia auto/ SUV serviced at Thomas Kia, the reason being the service department. Nettie Burke has always greeted me with respect an I have had all of my Kia auto/ SUV serviced at Thomas Kia, the reason being the service department. Nettie Burke has always greeted me with respect and How can i HELP YOU. I actually enjoy speaking with them. The quality of work done, and the honesty is what brings me back. the addition to Kim in the service department is also a breath of fresh air. More

Exceptional Service My family owns 4 KIAs (07,08 & two 2014) vehicles.....Having Neddie Burkes in the maintenance department is one of the main reasons that I purchased 4 My family owns 4 KIAs (07,08 & two 2014) vehicles.....Having Neddie Burkes in the maintenance department is one of the main reasons that I purchased 4 vehicles from Highland Kia. He's always treated me & my family with respect & goes beyond what is needed to keep customers coming back to Highland Kia. Don't let him go......promote him!! More

What a friendly environment! Everyone was wonderful! Thank you Joby and Neddie for helping me and being so kind. Highly recommend this store and will share experience with friends and family! Thank you Joby and Neddie for helping me and being so kind. Highly recommend this store and will share experience with friends and family! More

Very friendly and nice guy great customer service skills more people should be like him always made me feel as if i was given the best care possible. more people should be like him always made me feel as if i was given the best care possible. More

Neddie Burks is always nice and courteous. He is always looking for the most economical and convenient price for me. I like him because he is knowledgeable too. looking for the most economical and convenient price for me. I like him because he is knowledgeable too. More

I love the people at Thomas Kia. I got a great deal and has had excellent service the last few times I visted the service department. Thomas Kia is highly recommended by me!! :-* has had excellent service the last few times I visted the service department. Thomas Kia is highly recommended by me!! :-* More

I went in to only get an oil change and a break light changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it again another 2 days after I told them that they messed it up and then they charged me for their mistake! They knew I had an exam I needed to get to so I did not have time to stay and argue about the charge. I got an e-mail and phone call checking in on my service and I complained about it both ways being promised that the head manager was going to contact me back. After reporting the issue, I waited for a week, then called again, then another week, called again, and this has been going on for over a month now! DO NOT GO HERE! THEY WILL RIP YOU OFF! More