Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
593 Reviews of Thomas Kia of Highland - Service Center
Sort by
December 01, 2017
KIMpOSSIBLE! I initially encountered Kim DeGoey via phone after making my initial service appointment for 11/29/17. Soon thereafter I met her as she processed the I initially encountered Kim DeGoey via phone after making my initial service appointment for 11/29/17. Soon thereafter I met her as she processed the intake of my SUV for service and documented the issues and concerns. I found her to be professional, organized, full of expertise, accommodating and friendly. She coordinates followup with attention to the fact that customer's time is valuable, whether waiting or drop off and provides access to Neddie continually as needed for more detailed communication of needs and technical issues. This trip for service was the best service visit of my life.. with Kim also being hospitable to provide access to fresh delicious crunchy popcorn, magazines, snacks, water, etc.. Coupled with Neddie hands-on in the back and Kim up front... CAN AUTO SERVICE GET ANY BETTER???!!!! I AM VERY APPRECIATIVE of the service department, and it facilitates my inclination to ALSO RECOMMEND THOMAS KIA for new/used car SALES TO MY FRIENDS, FAMILY, AND COLLEAGUES. Kim has made the rarely or never possible KIMpossible..!! Thank you Kim and the entire team, including (Mr) TRACY who provided a delightful shuttle for me to another destination. THANK YOU VERY MUCH. MARTHA MORGAN More
by blooming55
Employees Worked With
Neddie Burks, Kimberly Degoey
December 01, 2017
GREAT SERVICE! PURCHASED 3 CARS FROM HERE AND I ALWAYS DO MY SERVICE WITH NEDDIE. HE IS ALWAYS VERY FRIENDLY, HELPFUL AND INFORMATIVE. I WILL CONTINUE DOING ALL M PURCHASED 3 CARS FROM HERE AND I ALWAYS DO MY SERVICE WITH NEDDIE. HE IS ALWAYS VERY FRIENDLY, HELPFUL AND INFORMATIVE. I WILL CONTINUE DOING ALL MY SERVICE WITH NEDDIE! More
by HAPPYCUSTOMER
Employees Worked With
Neddie Burks
November 24, 2017
Used 2008 VW Nightmare continues. I wrote a poor review about a month ago. Now I get to add onto the review. Not only did I have to pay for a new oil pan the Thomas stripped, but now I wrote a poor review about a month ago. Now I get to add onto the review. Not only did I have to pay for a new oil pan the Thomas stripped, but now the new oil pan leaks at the poor seal they installed. Wow is this a joke of a service department. More
by Mark
Employees Worked With
Neddie Burks
November 20, 2017
Awesome I have owned my original Soul for only 4 years and just brought it into Thomas Kia in Highland for it's 6 month serving. However when I saw the n I have owned my original Soul for only 4 years and just brought it into Thomas Kia in Highland for it's 6 month serving. However when I saw the new 2018 Soul in Wild Orange on the showroom floor I fell half in love with it. After John showed me all it's striking features and benefits, nervous as I was, I knew I wouldn't leave the dealership without it. John walked me though every thing about it taking his time with me and patiently answering all my questions regarding what I needed in a car. In my mind the Kia Soul already rated top of my list of cars, not only for all it's positive reviews but also from my own ownership experience with it. When I bought my first one in 2013 I thought this would be the last car I would ever buy however John and Thomas Kia showed me there is always room for an upgrade. Thank you John and the whole Thomas Kia staff for all your wonderful service and attention. I'm looking forward to many more years of this outstanding relationship. More
by Torch93
Employees Worked With
John Roney, Kimberly Degoey
September 11, 2017
Kim is the BEST!!!! This location was absolutely the best experience I have had at any dealership!! After the recent strikes going on in my local Kia dealership (Calumet This location was absolutely the best experience I have had at any dealership!! After the recent strikes going on in my local Kia dealership (Calumet City) I decided to come in to this one in Schererville, and I don't regret it at all!!! They were very helpful and welcoming! KIM was absolutely amazing!! She really help to explain and show me what needed to be done to my car and she was extremely friendly!!! The amount of wait time wasn't bad either and they really took time to check my car completely out unlike the one I bought my car at, I will definitely be coming back to this dealership for my future maintenance work and ditching the one in Calumet City. THANKS TO THE AWESOME STAFF!! More
by Msstephtorres92
Employees Worked With
Kimberly Degoey
March 03, 2016
Rude managers horrible wait time I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to get my free car wash it takes over an hour. They gave me my oil change and forgot to reset something then when I came back they told me it would take five minutes and they were sorry they made a mistake but then after an hour they sent me to another dealership bc they said they didn't know how to fix the issues. When a sales man shook my hand his cigarette smell rubbed off on my hand and after washing my hands twice I still smelled like cigarettes. More
by 19jessi88
Employees Worked With
Kimberly Degoey
August 24, 2014
bests most all other dealers I have had all of my Kia auto/ SUV serviced at Thomas Kia, the reason being the service department. Nettie Burke has always greeted me with respect an I have had all of my Kia auto/ SUV serviced at Thomas Kia, the reason being the service department. Nettie Burke has always greeted me with respect and How can i HELP YOU. I actually enjoy speaking with them. The quality of work done, and the honesty is what brings me back. the addition to Kim in the service department is also a breath of fresh air. More
by Moejo
Employees Worked With
Joese, Technician, Neddie Burks, Nate Bizic
April 29, 2014
Exceptional Service My family owns 4 KIAs (07,08 & two 2014) vehicles.....Having Neddie Burkes in the maintenance department is one of the main reasons that I purchased 4 My family owns 4 KIAs (07,08 & two 2014) vehicles.....Having Neddie Burkes in the maintenance department is one of the main reasons that I purchased 4 vehicles from Highland Kia. He's always treated me & my family with respect & goes beyond what is needed to keep customers coming back to Highland Kia. Don't let him go......promote him!! More
by timkia
Employees Worked With
Neddie Burks
February 08, 2013
What a friendly environment! Everyone was wonderful! Thank you Joby and Neddie for helping me and being so kind. Highly recommend this store and will share experience with friends and family! Thank you Joby and Neddie for helping me and being so kind. Highly recommend this store and will share experience with friends and family! More
by marianmcvicker
Employees Worked With
Neddie Burks
January 25, 2013
Very friendly and nice guy great customer service skills more people should be like him always made me feel as if i was given the best care possible. more people should be like him always made me feel as if i was given the best care possible. More
by TraceyJackson
Employees Worked With
Neddie Burks
