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593 Reviews of Thomas Kia of Highland - Service Center
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September 12, 2018
Treated like a king my 2004 Amanti lost it's belt on a stormy labor day on the way to Chicago, I pulled into the only open mechanic in the city and was told that major pa my 2004 Amanti lost it's belt on a stormy labor day on the way to Chicago, I pulled into the only open mechanic in the city and was told that major parts were needed. Had the car towed to Thomas Kia the next day. When I pulled into the service dept in my 2002 Spectra, they had the paper work on the counter waiting for me. I am always greeted warmly by name and offered everything from refreshments to rides and even loaner vehicles if the parts and labor takes longer than a day or two when available. work was completed in a timely manner and they contacted the car care center for me. My only complaint would be for the showroom staff because my wife and I walked the showroom for 10 minutes without stimulating any inquiries, Fortunately Neddy took us back into the showroom and advised us on our best options. The way we purchased our Amanti at Thomas Kia was because we received the same treatment in December of 2004 at Evergreen Park Kia while having service on our Spectra. We expressed interest in the Amanti we had seen and heard so much about and were guided to the pamphlets on the table. We went to Thomas Kia on Jan 1 and purchased the car. More
by CAPTBLUMIROR
Verified CustomerEmployees Worked With
Rich, Neddie Burks
September 12, 2018
Great Service I have always found the service department employees to be pleasant, knowledable and efficient. I recommend them without hesitation. I have always be I have always found the service department employees to be pleasant, knowledable and efficient. I recommend them without hesitation. I have always been greeted quickly and politely. More
by MFETSIS4363
Employees Worked With
Allen Kilbury
September 12, 2018
Patient! Everyone is really courteous, polite, and helpful at this location. Their complimentary snacks are the best! The prices for some services are very exp Everyone is really courteous, polite, and helpful at this location. Their complimentary snacks are the best! The prices for some services are very expensive though but other than that, Thomas Kia of Highland is great! More
by DPARKS2669
Employees Worked With
The employees I worked with are not listed and their names escape me, Mohamed Youssef
September 12, 2018
Excellence Excellent dealership, crew, overall more attentive to their client needs. I love that everyone works to keep their customers happy & updated on their Excellent dealership, crew, overall more attentive to their client needs. I love that everyone works to keep their customers happy & updated on their vehicle maintenance More
by TMIDNIGHT_2000_19
Employees Worked With
Neddie Burks, Nate Bizic, Mohamed Youssef, Allen Kilbury
September 12, 2018
Service Appraisal Thomas KIA of Highland has been my preferred auto dealership for a decade. The Service Department provided consistent VIP Service on my 2006 Optima f Thomas KIA of Highland has been my preferred auto dealership for a decade. The Service Department provided consistent VIP Service on my 2006 Optima for nearly 180,000 miles. It is retired now and my 2018 Sportage has wonderfully filled the Optima tire tracks. Neddie, Allen, and Richard are always courteous, respectful, and efficient for routine maintenance and repair visits. I have no excuse to visit any other auto dealership. More
by preeder0
Employees Worked With
Neddie Burks, Mathew Summar, Mohamed Youssef, Allen Kilbury
September 12, 2018
Professional team The Thomas Team was professional as usual! Took care of an issue with my transmission that I was unaware of. I thought it was a brake issue and they q The Thomas Team was professional as usual! Took care of an issue with my transmission that I was unaware of. I thought it was a brake issue and they quickly diagnosed the correct problem detemining it was a warranty issue that was resolved. Very happy with the service once again! More
by ronrad65
Employees Worked With
Neddie Burks, Mike Magee, Nate Bizic, Tom Seely, Sherri Cohn, Jose Martinez, Daenen Badie, Mohamed Youssef
September 12, 2018
Good service My car is always ready when promised and a job well done.My car is well washed before the car is returned to me.The service man always walks me to my My car is always ready when promised and a job well done.My car is well washed before the car is returned to me.The service man always walks me to my car when Work is finished More
by JAIMEBEANA
Employees Worked With
Neddie Burks, Jose Martinez, Allen Kilbury
September 12, 2018
Routine maintance Performed the maintenance as requested and in less the time . I was concerned that bringing the car in at 11:00 AM that it would probably take longer Performed the maintenance as requested and in less the time . I was concerned that bringing the car in at 11:00 AM that it would probably take longer than I was told, but it was not the case. More
by WACONST
Employees Worked With
Jose Martinez
June 02, 2018
Top Notch Service I am a long time KIA owner, purchasing my first KIA Optima in 2003 and a couple new ones since from Thomas KIA. I generally go to the dealership with I am a long time KIA owner, purchasing my first KIA Optima in 2003 and a couple new ones since from Thomas KIA. I generally go to the dealership with any service needs and this time I was experiencing some difficulty with my AC. Keeping a long story short, my time is very limited due to my long commute and work hours. Neddie Burkes has gone above and beyond what I would consider just accommodating my needs. Providing me personalized service in person or over the phone, he is quick to explain any issues I may have and cover the resolution and costs with me. He has made me feel that I am getting special treatment when he handles me/my auto needs with courtesy, friendliness and respect. If I do once again buy yet another Optima, I would buy from this dealership because of Neddie. I would love the opportunity to speak to the GM and express my gratitude for all Neddie has done for me. --BK More
by BKUZOS
Employees Worked With
Neddie Burks
December 04, 2017
Neddie is QUALITY READY I am priviledged to provide this summary of mey service experience with service manager Neddie Burkes. My initial encounter was very recent and unusu I am priviledged to provide this summary of mey service experience with service manager Neddie Burkes. My initial encounter was very recent and unusually positive. MR BURKES has a process whereby he requests meeting all new customers and then makes himself accessible and provides 1:1larifications as needed. I have never encountered this! He was personable, approachable, patient, combined with being detailed,, keenly methodical, and knowledgeable. His oversight and supervision facilitated problem resolution for me. His coordination with service advisors provides for team cohesiveness, efficiency, and a quality service experience which inspires customer confidence. I feel that I have found a service venue of a lifetime, and regret not learning of Thomas Kia and Neddie and the the service dpt.sooner. Because of this, I wilkl recommend Thomas Kia, the Thomas company, and SERVICE AS WELL AS SALES. More
by blooming55
Employees Worked With
Neddie Burks
