Thomas Kia of Highland - Service Center

Jacob was very nice to me. He even took the time to drive my car into the street because I afraid of the curb. Plus like they have free popcorn and water. Also Jacob kept me in He even took the time to drive my car into the street because I afraid of the curb. Plus like they have free popcorn and water. Also Jacob kept me in the loop. More

Very professional and took go care of me and the car. The car was washed and clean they kept me updated as the work was performed. The car was washed and clean they kept me updated as the work was performed. More

I am highly disappointed in the care I received from you last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by th last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by the car, Kia Forte needing spark plugs and fuel injection. I paid $500 something to get the car fixed. I’m a senior on a fixed income. I don’t have money to waste. Upon living no one walked me to my car as they always did. Now I no why! The car still shakes to a lot!!! From what Jacob told me, that the car would stop shaking if I get the spark plugs!! Now he says I need a Cataliter Converter!!! I cannot afford guessing games! Don’t tell a customer that the problem will be resolved and it’s not resolved!! I have bought 2 cars from you! This is terrible!! I hope that the new spark plugs have been placed!!! Highly Disappointed Linda Hudson More

I have purchased four cars from this dealership over the passed 14 years and have been very pleased with the service. passed 14 years and have been very pleased with the service. More

It’s a nice dealership that’s why i go here but you can definitely find the service somewhere cheaper definitely find the service somewhere cheaper More

While the service department did fix my car’s problem, my car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service department and reception. More

THIS SERVICE DEPARTMENT HERE IS Terrible DO NOT TALE YOUR CAR HERE AT ALL IF YOU DO YOU WILL BE PISSED OFF PLEASE TAKE YOU CAR FOR SERVICE TO MERRILLVILLE KIA CAR HERE AT ALL IF YOU DO YOU WILL BE PISSED OFF PLEASE TAKE YOU CAR FOR SERVICE TO MERRILLVILLE KIA More

I am very pleased with the care that I receive from the service department, they all know me and I know them.so friendly, smiles from all service department, they all know me and I know them.so friendly, smiles from all More

I came in for and oil change the service was great and it was done fast and the coast was lower then anywhere els I will keep coming backache waiting room had snacks and water their everyone was friendly I was done fast and the coast was lower then anywhere els I will keep coming backache waiting room had snacks and water their everyone was friendly I really in joy it More

I came in for an oil change and to replace my battery. Service was friendly and fast. The cost was very affordable and reasonable Service was friendly and fast. The cost was very affordable and reasonable More