Thomas Kia of Highland - Service Center

Made appointment for oil change and wiper blade replacement. I have never had to wait 2 hours and 20 minutes for this service ever especially since I had a appointment ( reservation). I am not sure replacement. I have never had to wait 2 hours and 20 minutes for this service ever especially since I had a appointment ( reservation). I am not sure if they took someone before me that didn't have a appointment or they over booked, either way they need to fix this. The rep Jacob was friendly and professional when I let him know I wasn't happy with the wait time. I will be taking my car somewhere else for my future car services. More

Excellent work. Got my car back sooner than expected. I was happy seeing the car washed even though I didn't ask for it. Got my car back sooner than expected. I was happy seeing the car washed even though I didn't ask for it. More

Very pleasant atmosphere. Greeted. Female asked me questions nicely. Facility was easy to find. Great experience. Greeted. Female asked me questions nicely. Facility was easy to find. Great experience. More

Jacob was very nice to me. He even took the time to drive my car into the street because I afraid of the curb. Plus like they have free popcorn and water. Also Jacob kept me in He even took the time to drive my car into the street because I afraid of the curb. Plus like they have free popcorn and water. Also Jacob kept me in the loop. More

Very professional and took go care of me and the car. The car was washed and clean they kept me updated as the work was performed. The car was washed and clean they kept me updated as the work was performed. More

I am highly disappointed in the care I received from you last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by th last Friday, April 11, 2025. The problem was the car shaking. When all systems was checked, Jacob called me to said that the shaking was caused by the car, Kia Forte needing spark plugs and fuel injection. I paid $500 something to get the car fixed. I’m a senior on a fixed income. I don’t have money to waste. Upon living no one walked me to my car as they always did. Now I no why! The car still shakes to a lot!!! From what Jacob told me, that the car would stop shaking if I get the spark plugs!! Now he says I need a Cataliter Converter!!! I cannot afford guessing games! Don’t tell a customer that the problem will be resolved and it’s not resolved!! I have bought 2 cars from you! This is terrible!! I hope that the new spark plugs have been placed!!! Highly Disappointed Linda Hudson More

I have purchased four cars from this dealership over the passed 14 years and have been very pleased with the service. passed 14 years and have been very pleased with the service. More

It’s a nice dealership that’s why i go here but you can definitely find the service somewhere cheaper definitely find the service somewhere cheaper More

While the service department did fix my car’s problem, my car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service car was not ready for me when originally stated. My car was stuck at the dealership all weekend and there was poor communication between the service department and reception. More