Thomas Kia of Highland

Poor Customer Service The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helpe The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helped me at this dealership were Persa and Greg. I went in hoping to purchase a 2015 Kia Optima LX and when negotiating the price of the car, I made sure to specify that I wanted the price of the car before we did anything. They came back with a piece of paper that had four different options for me to choose from and each of them had three plus signs underneath the price of the car. The two sales representatives told me that these plus signs meant the title, tax and fees were included in that price. I asked a few times to be sure and each time I was told yes. So, since I thought I was getting a good deal on the car for the price they were giving me, I decided to purchase the car. Well, once I went to sign the paperwork, the total price was completely different ($2,000 more) and I was told that the title, tax and fees were NOT included in the price they were telling me. I still took the car, but I made sure to express my concerns and frustration before I left the dealership, and asked if there is anything they can compensate me for because I was wrongfully informed about the price; however, all I was told that there is nothing they can do for me except rip up the paperwork and act like nothing happened. This just added more fuel to the fire. Long story short, after a few more other obstacles with this dealership, I did decide to return the car, which worked out for the best. I ended up going to Southlake Kia and ended up getting the same car with added extras, lower miles, and a way better, lower price with GREAT customer service. I did end up writing the General Manager of this location and although I did receive an email back with an apology as well as a free service offer, I have no intentions of visiting this dealership again. More

Awesome all away around From the first phone call to the signing of the paperwork hands down the best dealer I have ever dealt with. Tracey Martin was excellent on the sales From the first phone call to the signing of the paperwork hands down the best dealer I have ever dealt with. Tracey Martin was excellent on the sales side while Tom the GM was great to deal with. Everyone one I came in contact with gets an A+. Thanks guys More

Good experience I purchased a Kia Sedona and was pleased with the experience. Tracy Martin did what he could to get me in the vehicle of my choice at a price I know I purchased a Kia Sedona and was pleased with the experience. Tracy Martin did what he could to get me in the vehicle of my choice at a price I know I couldn't beat. Will be back. More

Excellent experience My experience with Thomas Kia of Highland was excellent. The sales person Mohamed was very friendly and couldn't do enough for me. I came to this de My experience with Thomas Kia of Highland was excellent. The sales person Mohamed was very friendly and couldn't do enough for me. I came to this dealer looking for a Kia Sportage. At first we did not agree on the price of the vehicle and they did everything they could to get the payments within my budget. I walked out of here with my new Sportage and couldn't be happier. More

Seems very desperate Tracy keeps emailing me about a vehicle I told him I am not interested in any more. Tried making it clear and it seems he didn't get the memo. He keep Tracy keeps emailing me about a vehicle I told him I am not interested in any more. Tried making it clear and it seems he didn't get the memo. He keeps emailing me about "Price drops and new rebates" but it seems like it isn't even the true price after all. I could offer a better rating if this dealer if they wouldn't keep bugging me about a car I don't want anymore. More

First car buying experience My brother recommended this dealership to me when I decided to make the plunge into buying my first new car. I can say that I left there happy and sat My brother recommended this dealership to me when I decided to make the plunge into buying my first new car. I can say that I left there happy and satisfied. They worked with me to get me exactly what I wanted and I was treated with the up most respect. From the sales employee, to the management and finance department, they worked with me till the very end. I left there with a brand new car and I got everything I went in expecting. Everyone was very helpful. More

Good car buying experience As car buying experiences go and a Chryser/Kia owner for over 20 years, Thomas Kia is one of the better ones. My salesman Tracy and a number of other As car buying experiences go and a Chryser/Kia owner for over 20 years, Thomas Kia is one of the better ones. My salesman Tracy and a number of other employees did a great job finding the car I was looking for. Being an "older" car buyer there was a LOT of electronic and technical issues to deal with and Tracy was very patient with me and took the time to be sure I understood most of it and even did a lot of it for me. I feel that they will be there to answer any further questions I may have and I know the service depart meet is excellent. Hoping to have lots of good years in my new little red wagon (Soul). More

Tracy Martin Awesome Salesman awesome salesman very confident and knowledgable I went in looking to buy a car and thought I knew a lot about the vehicle I was interested in but I g awesome salesman very confident and knowledgable I went in looking to buy a car and thought I knew a lot about the vehicle I was interested in but I guess I was wrong Tracy Martin, one awesome salesman, explained every option on my new 2015 Sorento. there were so many things that I didn't know that I totally cannot live without now, Its made driving this wonderful vehicle awesome. Mr. martin also took the time to set me up with an appointment for my first oil change and service. All I have to do is show up. Thank you mr. Martin and thank you KIA for all of the wonderful warranties that come with this awesome vehicle. Andrew Monko More

Great place!!! great place was very clean and very professional would recommend to anyone I know and their warranties are great.really couldn't get a better price an great place was very clean and very professional would recommend to anyone I know and their warranties are great.really couldn't get a better price anywhere else.Thanks Mohammid Ayyash! More