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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,557 Reviews

1,557 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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September 20, 2022

At my last visit for an oil change and tire rotation Paul Nelson informed me the my car had a recall. He said he’d order the parts and then schedule a date for my return. Upon my arrival I was greeted by Jus More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Wright and Joel D
Sep 21, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Stuart, We are thrilled that our team could meet your service needs and get you back on the road in a timely manner. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and please let us know if there is anything else you need.

September 20, 2022

Everything was handled in a timely fashion. All went well! Thanks again to Jaime for handling everyfhing More

by danicoinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello. Thomas Dodge Chrysler Jeep of Highland values your feedback! We are pleased to know our team was efficient and met your expectations during your visit with us. Should you require additional assistance, please reach out to us. Have a great day!

September 20, 2022

Jennifer F. was very prompt, polite, honest and helpful when I bought my vehicle in for service. More

by Sanborn.lydia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flanagan
Sep 21, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you so much for the outstanding review. We are delighted to learn your experience with us here at Thomas Dodge Chrysler Jeep of Highland was so positive. For any further assistance, please contact us anytime. Have a great day.

September 19, 2022

Easy online scheduling, the service adviser Paul greeted me and quickly checked me in. Was unable to complete one of my requested services but rescheduled me and saw I had a recall for my car. Will get both More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was friendly
Sep 20, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We appreciate you so much for the wonderful review, Stuart. It is incredibly rewarding for us to learn our Service Team was responsive and accommodating to all your needs. Thank you for choosing us here at Thomas Dodge Chrysler Jeep of Highland. For any additional help, please contact us anytime. Have a lovely day!

September 19, 2022

Waiting for parts on back order to repair my recently purchased vehicle, less than a month ago More

by alrob511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I appreciate your review, and I would like to speak with you regarding the wait time on the back order for your parts here at Thomas Dodge Chrysler Jeep of Highland. Please call me at your earliest convenience to discuss this further. Thank you, Jimmy Thomas 219-924-6100

September 18, 2022

My experience here is mostly good, although for unforeseen circumstances it took 3 months to fix my issue with my vehicle due to delay in parts coming in and then my appointment was a month out aft More

by mikeserr80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, We here at Thomas Dodge Chrysler Jeep of Highland would appreciate the chance to connect with you regarding the timeliness of your service experiences. If you would like to discuss this in greater detail, please feel free to reach out to me. Thank you, Jimmy Thomas 219-924-6100

September 16, 2022

Customer service was friendly the customer service rep listened to me about the issue with my vehicle and had me in and out as soon as possible. More

by mikeserr80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are pleased to learn that our Service Team was able to complete the needed repairs for your vehicle. At Thomas Dodge Chrysler Jeep of Highland, we work hard to ensure each customer has the best experience possible. Please let us know if there is anything else we can do to assist you.

September 15, 2022

Had a great experience coming in for an oil change, tire rotation and replacing my wiper blades. Paul is very helpful each time I am there. More

by sfunes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are glad to learn that you are consistently impressed with the Service Department of Thomas Dodge Chrysler Jeep of Highland. Our team will be excited to learn about this highly-rated review. Thank you so much for being one of our valued customers and we look forward to your next visit.

September 14, 2022

Brian gain as always is an asset to the dealership. Always accommodating and honest. Always willing to listen and explain your repair. More

by labloverkjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello. Thank you so much for the amazing review and we greatly enjoyed your recent visit here at Thomas Dodge Chrysler Jeep of Highland! It is a priority of our Service Staff to provide honest and professional service that will put our customers at ease. It is our pleasure to answer any inquiries and explain all your options in detail. Thank you again for choosing Thomas Dodge Chrysler Jeep of Highland as your automotive service provider and we welcome you to return anytime!

September 13, 2022

As usual Brian gain is top notch. Always gives great personal service and gives honest answers to unusual issues. More

by labloverkjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you so much for this kind review. Thomas Dodge Chrysler Jeep of Highland is glad your visit was successful. Have a lovely day.

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