Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Extremely happy customer! I was having a difficult time getting an appointment with other dealership locations. Thomas Dodge was also having problems with their phone syst I was having a difficult time getting an appointment with other dealership locations. Thomas Dodge was also having problems with their phone system and scheduling department but I eventually got connected to someone who explained the problems and suggested that I schedule online. That was the greatest idea…I was able to quickly schedule an appointment for the very next day. Upon arrival, Paul listened to my concerns, explained several possible options and then asked if I had or needed a ride because it was going to take some time to assess my vehicle. I inquired about a loaner car and after checking, Paul confirmed that a “rental” vehicle was available…I was in luck! The process was quick and easy, and then I was on my way. Paul contacted me a couple hours later indicating more time was needed. The next update, he confirmed that Dodge agreed to replace my transmission…A NEW TRANSMISSION!! After two weeks, my vehicle was ready, and Paul kept me updated along the way. I returned the “rental” vehicle, paid my deductible and was on my way again just as easy as before. Paul was professional and pleasant, he ensured all my questions were addressed, and encouraged me to return again for future services. My vehicle rides great! I’m extremely satisfied with the service and labor. Thomas Dodge will be the only dealership I go to for mechanical services and possibly to purchase my next vehicle. Thank you Paul and Thomas Dodge…awesome job! More

Service was great and fast will come back to service with a smile great prices a smile great prices More

Your Rep was very professional and took the time to keep me updated on my auto work. Plus I we very happy to see the Rep and staff gave me back my auto clean and informed of what I may need to fo in future me updated on my auto work. Plus I we very happy to see the Rep and staff gave me back my auto clean and informed of what I may need to fo in future care. More

Superb Customer Experience. I knew what was going on all the time. Answered all my questions and took time to give me reasons of why I needed the service that I needed without I knew what was going on all the time. Answered all my questions and took time to give me reasons of why I needed the service that I needed without trying to upsell me More

Great work first get you in and out in no time very nice place very respectful place very respectful More

Nick was awesome he did a great job and was very informative. I will be recommending Nick to my family and friends.. informative. I will be recommending Nick to my family and friends.. More

Great service department. Justin Wright took care of me and made sure that the services I had scheduled online were correct. Waiting area is comfortable and well stocked with Justin Wright took care of me and made sure that the services I had scheduled online were correct. Waiting area is comfortable and well stocked with drinks and snacks. Best Jeep service around. More

Very good professional service and and excellent in delivering satisfaction on their prompt service for their customers needs. delivering satisfaction on their prompt service for their customers needs. More

Great experience with service always got what I needed in a timely manner and great atmosphere. a timely manner and great atmosphere. More

I’ve been taking my 2009 Journey to them from the day I drove it off the lot. The maintenance has been kept on schedule and then some. I am pleased with the service and will continue to take my Journey to drove it off the lot. The maintenance has been kept on schedule and then some. I am pleased with the service and will continue to take my Journey to them. I recommend this Service Department highly. In all fairness we have had some bumps although, aways came to an agreement that work for both of us. More