Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Faye Giles is the bomb! I brought my car into the service department to get a diagnostic test done but never did I expect to be leaving out in a 2016 Jeep Cherokee. Faye made I brought my car into the service department to get a diagnostic test done but never did I expect to be leaving out in a 2016 Jeep Cherokee. Faye made me feel comfortable with making a decision to buy a new car. Her customer service skills are the bomb! She was knowledgeable about the entire process which made me comfortable that I was making the right decision to buy a new car. Thanks Faye for everything...you're the greatest! More

RECALL ON AIR BAG I brought my 300 in for the Air Bag recall. I have been waiting 4 months from another dealership to receive this part. I called on Tuesday and made an I brought my 300 in for the Air Bag recall. I have been waiting 4 months from another dealership to receive this part. I called on Tuesday and made an appointment . Brought my car in the next day and was met by a friendly staff. They took me right in and within an hour, I was out of there. I highly recommend this dealership to anyone that this is the place to go. Clean, friendly staff and very very professional. Hats off to the staff from Thomas and from here on in, I will drive past my old dealership (River Oaks ) and go straight to THOMAS DODGE, for professional service and staff. THANK YOU More

over charged took jeep wrangler in for service (check Engine light on) things started to happen roped of jeep night before received call from Dealer problems start took jeep wrangler in for service (check Engine light on) things started to happen roped of jeep night before received call from Dealer problems started first thy said i it lost the brakes (had them do repairs) then they said fuel pump was bad this they said would turn off the check engine light ( need to do to get license plates) when i went to pick up jeep part of the rear inter wheel well was not reconnected and had to go back mechanic claimed he never worked on that side?? had them reinstall missing plastic rivet asked what happen to old parts and said they were thrown out went home unhappy went to emissions and passed Was happy two days latter check engine light came back on !! called mutable times before getting an service adviser to answer phone took jeep back they said it needed a another part (they did give me a free oil change) went home mad again went to different dealer BoBBs auto group in cider lake (good dealer) they checked it and found crossed air lines and corrected the issue have tried to call and unable to get an answer on this issue after spending over $1000.00 dollars at Thomas Dodge were i bought this jeep will never go back again May try to go back and personally talk to some one tried to contact by internet but the only want to cell you a car More

customer service is atrocious The purchase of my jeep went over smoothly, but they talked me into buying the service package which included oil changes and tire rotations. The firs The purchase of my jeep went over smoothly, but they talked me into buying the service package which included oil changes and tire rotations. The first time I took my car in everything was fine. The second time I was told that they were too busy so I would have to schedule an appointment. I scheduled one in an open time slot, but when I took it in it took them an hour and a half to do the change. I kept going up to the customer service rep and kept getting the answer that it's almost done. First time I did this was 25 min into the oil change. Now I am here for my 3rd change for an appointment that I scheduled for noon. I showed up 15 min early. It is now 1230 and I am staring at my car through the window with nothing being done to it. Since i have been driving i have never had to sit and wait this long to get an oil change. Especially not twice in a row. I guess appointment times and customer satisfaction aren't important to the people who work in this department. Update: This took over an hour. More

over 2 hours for scheduled oil change I came in for a scheduled oil change. No one wanted to help me and just seemed like they didnt care. Through the service windows you could see most of I came in for a scheduled oil change. No one wanted to help me and just seemed like they didnt care. Through the service windows you could see most of the bays were empty and there were only 3 other customers at the center. There were 2 of the other customers at the window also talking about how long they had been there for the speedy 30 minute oil change... In no way should it take 2 hours for just an oil change. This must be why they sell the oil change package when you buy the car.... They know you wouldnt come back otherwise... Very disappointed. More

Two Hour Oil Change! Took two hours to get an oil change that should I was told would take one hour. They were not busy and once again the Change Oil reminder was not res Took two hours to get an oil change that should I was told would take one hour. They were not busy and once again the Change Oil reminder was not reset. After having to wait 20 minutes for a porter to bring my car up I just had to leave or I would have EXPLODED! More