Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Srevice Department Service department although very friendly, I feel attach hidden fees. Coupon for oil change did not include all oil needed for my vehicle! Also a mi Service department although very friendly, I feel attach hidden fees. Coupon for oil change did not include all oil needed for my vehicle! Also a miscellaneous charge for rags was added,but taken off when I asked. When rotating tires to maintain warranty maintanence why should a labor charge be added? More

totally satisfied customer. the sales staff are all so helpful, I love that they actually all work together in making sure the customers are satisfied or any need is fulfilled, I the sales staff are all so helpful, I love that they actually all work together in making sure the customers are satisfied or any need is fulfilled, I truly enjoyed shopping; we brought our jeep in for an oil change and walked out with a second addition to our family a 2500 ram truck. so we have purchased 2 our our vehicles here we wouldn't go any where else. thank you to all the sales people and the service center staff. This is the best place to buy your new vehicle. More

Horrible dealership I will start by saying the purchasing process of buying a vehicle here was really nice. It might have been the easiest and most relaxing time I have h I will start by saying the purchasing process of buying a vehicle here was really nice. It might have been the easiest and most relaxing time I have had buying a car. Buying a car is one of my most hated things to do. With that said, the after the purchase service is where this dealership is terrible. The first time I came in for an oil change was nothing short of miserable. Actually, the first time I was turned away because I didn't have an appointment (after standing there waiting to be helped for 15 minutes). They told me it would be at least 2 hours for an oil change and tire rotation. I work odd hours where I don't know when I will be off to make an appointment. I went home and made an appointment. When I went back for my appointment, they told me it would be about a 2 hour wait, even with the appointment. I just went back for another appointment for an oil change, and it actually wasn't as bad as the first time. During the oil change, they noticed an oil leak. I have the lifetime warranty as well as the extended warranty (for used vehicles). I made an appointment for the leak. They were already booked up for the next 2 saturdays. I will spare you the rest, but the service department here is TERRIBLE! If you buy a vehicle from Thomas, buy a used vehicle that you don't have to bring back here for service! Save yourself a TON of headaches. I can't wait to pay my vehicle off so I can sell it and not have to deal with Thomas anymore! They do NOT care about the customer as a person, and only want money! More

TERRIBLE experience This was the worst customer service I have ever experienced! I waited for over one hour for a car drop off. Staff were very unfriendly and accused me This was the worst customer service I have ever experienced! I waited for over one hour for a car drop off. Staff were very unfriendly and accused me of lying. Not efficient or worth the wait. I will never return to this dealer for service or purchase of a car. Nor will I recommend to family or friends ever. TERRIBLE! More

Slacking where needed from the start When I first bought my van, 2 years ago, I wasn't even shown how to use the features and had to go back to find stuff out. They boast about their wa When I first bought my van, 2 years ago, I wasn't even shown how to use the features and had to go back to find stuff out. They boast about their warranty, but pick and choose what it applies to. Not to mention how I bring it in for regular service, to keep my warranty, and every time there's something new I have to pay for so as to not void my warranty. Then something breaks, they won't fix it, and then blame me for it being broken. Uh, no. If I broke it, I'd be embarrassed and fix it myself. Doesn't make much sense that after having my van over 2 years, I have suddenly forgotten how to use its features to the point of breaking it. More

Good Experience in Every Area Two years ago I purchased my used Jeep here and have brought it in on a regular basis for maintenance, and minor repair issues. My experience has b Two years ago I purchased my used Jeep here and have brought it in on a regular basis for maintenance, and minor repair issues. My experience has been a good one in every area listed here. Lester has always conducted himself ethically, and as a professional, going out of his way to take care of any issues that I have with my jeep as quickly as possible. It has been a pleasure dealing with.this dealership & everyone there. Thank-You! Jan Mills Lansing, Illinois More

Very good We received good service with the purchase of our new Journey. Our salesperson was very kind and gave up sufficient information that satisfied us in We received good service with the purchase of our new Journey. Our salesperson was very kind and gave up sufficient information that satisfied us in the agreement of our purchase. We would recommend our salesperson to a family members and friends. More

Service and bought a new car. We were there having our car repaired. We met a young lady named Faye Giles. She was amazing and awesome. She helped us to find a new car, a beautiful We were there having our car repaired. We met a young lady named Faye Giles. She was amazing and awesome. She helped us to find a new car, a beautiful Town and County van. It had everything on it that we were looking for, even more. Faye helped us to get exactly what we wanted. She answered every question that we had, and gave us information that was very useful to us regarding buying a new vehicle and the services that were available. I would (and have) recommended Faye to several of my friends. She's a great saleswoman. I understand why her name is listed up on the wall as one of this dealership's high achievers. Congrats and thanks for all of your help. More

Incompetent Went in for because my air bag light is on 2 weeks ago. They said they ordered the part, they also did com computer update to my engine and transmissi Went in for because my air bag light is on 2 weeks ago. They said they ordered the part, they also did com computer update to my engine and transmission. Since that day my transmission acts like it is neutral then slams into gear from a dead stop, and they harness they ordered for my abs was the wrong xxxx part. I explained the problem with the teams, there excuse was, we can't replicate it. They had my jeep from 9 am to 530 pm and only put . 3 miles on it. No xxxx you can't replicate the issue cause u didn't drive it on the street. Just lazy, don't want to put forth the effort to fix what they screwed up. FIND A DIFFERENT DEALER FOR REPAIRS More

Excellent service!! Kelli is the best. Very knowledgeable and accommodating. In and out with no problems AND she even found me a discount! I'll ask for her specifically o Kelli is the best. Very knowledgeable and accommodating. In and out with no problems AND she even found me a discount! I'll ask for her specifically on my next service visit. More