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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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October 24, 2018

Oil change/recall took it in first thing and it was ready when they stated it would be ready. Car was clean and heat was on (cold day) when I picked it up More

by vickielynn320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal
Oct 24, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your experience with us! Our team was happy to help you with your vehicle needs. Please let us know if we can do anything else for you on your next visit. We look forward to serving you again.

October 24, 2018

Best inspection Best people to rely on for a diagnosis and a thorough checkup and not adding things up that need no fixing or overcharging. Thank you very much for d More

by Nun MOTHER THEODORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
leads leads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

You are so welcome, and thank you for choosing us. It was our pleasure and we are glad to see that we earned your 5-stars. Come back and see us anytime.

October 22, 2018

I received service as a walk in for a needed oil change. The service Department services my car without an appointment and I was not chastise. The service manager confirmed details in a professional manne More

by SGPARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesus (Jessie) Huerta III
Oct 23, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're glad that our Service Department has earned five-stars from you! We're always happy to help you with your vehicle needs.

October 22, 2018

Slow. I am just not happy about the 3 days it took to diagnose a check engine light on a brand new 2019 Jeep with 2000 miles. Seems this could have been ta More

by KJZAJAC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Cashier on duty Friday night and Saturday was awesome and friendly!!!
Nov 06, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I am troubled to learn of your disappointment with any wait time that was longer expected. Please rest assured I take your feedback seriously and would appreciate the chance to remedy your concerns. Please feel free to contact me when you are available. Thank you. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 19, 2018

Quick and great recall repair. The service appointment was kept and on time the work was performed in a quick and professional manner. I'm very happy with the work done. More

by alffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
leads leads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus (Jessie) Huerta III
Oct 20, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Alffey, We're thrilled to learn about your satisfaction with the services you received. Thank you for your feedback and we look forward to assisting you again.

October 19, 2018

Good service Good customer service. Appointments are definitely suggested. Sometimes service times can be off. They do great work. Need to better train service wri More

by kaotikj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Elwood
Oct 20, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for taking the time to share your feedback with us. We appreciate your comments as they help us improve. If you would like to discuss your concerns further, then please reach out to me directly. I am always willing to address any issues. Best regards, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 18, 2018

Problem Solved Brought my car in at 2pm with a warning light showing and had it back by 9am the next morning. They also did 2 recalls and changed the oil. Thanks. More

by GGB6868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
leads leads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Elwood
Oct 19, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the five-star rating. We're happy to hear our service team was able to meet your expectations. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 18, 2018

OIL CHANG AND TRANS. FLUID CHANGE PER BOOK IN AND OUT WITHOUT QUESTION NOT ANSWERED. QUESTION ON TIRES WAS OFFERED SALES PACKAGE BUT DID NOT CARRY RUN FLAT TIRES. I NEED THOSE AS I NEED A SPARE More

by hilindathomas46321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
leads leads
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN M. ELWOOD
Oct 19, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the feedback. We appreciate you taking the time to leave this review. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 17, 2018

Great customer service/Excellent mechanic Mechanic was great wonderful customer service Sal was very helpful and a pleasure to work with and Scott did a great job keeping me updated on van More

by Ken2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott graham , Sal
Oct 19, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for servicing your vehicle with us! We hope to see you again for your next visit!

October 15, 2018

Excellent personal servive My service rep took the time to help me find out if I my services contract was legitimate and I truly appreciated that. The wait time was reasonable. More

by MSANDROSCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Oct 15, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for coming to us for your automotive needs. Let us know if we can help you with anything in the future!

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