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The Used Car Factory
Mechanicsville, MD
354 Reviews
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Showing 354 reviews
July 25, 2014
PLEASANTLY SURPRISED!!! I knew what I wanted ~ Hank & Steve made quick and painless to get it. They worked with me past closing and Hank came in the next day (on his day off I knew what I wanted ~ Hank & Steve made quick and painless to get it. They worked with me past closing and Hank came in the next day (on his day off) to tie up a few loose ends. Everyone was very friendly ~ I really appreciate that!!! More
by DMT
Employees Worked With
Steve Pyles
Helpful July 24, 2014
Great experience It was a great experience, Samantha made sure i found exactly what i was looking for and never pushed any vehicles just to make a sale. Once I found It was a great experience, Samantha made sure i found exactly what i was looking for and never pushed any vehicles just to make a sale. Once I found what I wanted it was a smooth and easy transaction. More
by nyricanf15
Employees Worked With
Steve Pyles
July 22, 2014
Lincoln navigator Awesome experience, would definitely go back. Philip was great sales person. Great communication while waiting for the process of buying a car.and wh Awesome experience, would definitely go back. Philip was great sales person. Great communication while waiting for the process of buying a car.and when there wasn't a vehicle we were looking for he had research and called when he found it. More
by stevenbl
July 22, 2014
So easy we bought two! Donny was great, he had worked with us for several weeks before finding us not one but two perfect vehicles, We were never pressured and they even st Donny was great, he had worked with us for several weeks before finding us not one but two perfect vehicles, We were never pressured and they even stayed after hours for us, Donny made us feel like part of the family even after the purchase. More
by jamiekarmel
Employees Worked With
Donny Dunbar
July 22, 2014
First Car Purchase Donny was great helping me with my first truck purchase and he made it very easy, he's great, no pressure, makes you feel like family. Donny was great helping me with my first truck purchase and he made it very easy, he's great, no pressure, makes you feel like family. More
by jameskarmel
Employees Worked With
Steve Pyles, Donny Dunbar
July 21, 2014
extremely happy I bought my very first car today from Donny and I couldn't have been any happier! He made this such a great experience and was more than helpful. I c I bought my very first car today from Donny and I couldn't have been any happier! He made this such a great experience and was more than helpful. I couldn't have asked for better service! Thanks Donny for going above and beyond to get me in the perfect car! More
by asyoung
Employees Worked With
Steve Pyles, Donny Dunbar
July 19, 2014
Great Experience with Used Car Factory My experience with The Used Car Factory was a very pleasant experience, First they had a vast inventory of several makes and models. I had driven by My experience with The Used Car Factory was a very pleasant experience, First they had a vast inventory of several makes and models. I had driven by at least 3x before finally stopping and taking a look. Even so I stopped I didn't buy anything that day and I felt no pressure from any of the sales staff. I returned the next day after visiting several dealerships. My saleswoman was Sam and she was awesome to work with. There was absolutely no pressure from Sam. It was nice to work with 1 person from start to finish. I didn't have to go from Saleswoman to finance person. She handled everything for me which it made it easier and one of the more pleasant deals I have ever done. I would highly recommend The Used Car Factory for your next car purchase. More
by StefanBreuer
July 16, 2014
Best place to buy a car Donny, Steve and Phil are the best! They were very patient and super helpful, I got the vehicle I wanted and I couldn't be happier! I will recommend Donny, Steve and Phil are the best! They were very patient and super helpful, I got the vehicle I wanted and I couldn't be happier! I will recommend this dealership to everyone! Thank you guys again for making this an awesome experience. More
by mnd30
Employees Worked With
Philip Burroughs , Steve Pyles, Donny Dunbar
July 11, 2014
Used Suburban I had called to schedule a time to look at a posted used Chevy Suburban. I spoke with Hank about the vehicle and went to see the vehicle. We started c I had called to schedule a time to look at a posted used Chevy Suburban. I spoke with Hank about the vehicle and went to see the vehicle. We started closing the deal very quickly and during the process there were a few items concerning the vehicle that really needed some attention. Hank really went the full measure in seeing that all of these items were taken care of, very quickly I might add. Thanks to Hank and all there at the Used Car Factory for helping us out. More
by blitzdog
July 10, 2014
Great people Great dealership! Nice people will be back for my next car at the used car factory! They made buying my car easy and stress free. Great dealership! Nice people will be back for my next car at the used car factory! They made buying my car easy and stress free. More
by Jmeushaw
Employees Worked With
Steve Pyles
