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The Luxury Autohaus Inc
Marietta, GA
123 Reviews
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123 Reviews of The Luxury Autohaus Inc
August 08, 2018
Excellent buying experience I found the Mercedes Benz S550 I was looking for on the internet and Charlie (The Luxury Autohaus Inc) was my first stop to check it out. Charlie and I found the Mercedes Benz S550 I was looking for on the internet and Charlie (The Luxury Autohaus Inc) was my first stop to check it out. Charlie and Tina gave me a good buying experience. They worked out the financing. Their word is their bond. They do not have to write things they promise you down to honor it. They have given me a good buying experience. I will definitely recommend them to my friends and family or anyone needing a car. Buying with no pressure. Good car. Enjoying it now. Thank you Charlie and Tina. More
by Ibi
Employees Worked With
Monnetta, Charlie Gerstner, Tina Coffey
July 30, 2018
They Care About Their Customers My buying experience was zero pressure and easy as 1-2-3. Charlie cares about his customers and will go the extra mile. There were some post-purchase My buying experience was zero pressure and easy as 1-2-3. Charlie cares about his customers and will go the extra mile. There were some post-purchase issues with my vehicle and Charlie took care of me. As a consumer, you can't ask for anything more. In today's market, Charlie's approach to doing business is refreshing. I highly recommend The Luxury Autohaus. Nick A. More
by nick65
Employees Worked With
Charlie Gerstner, Tina Coffey
May 14, 2018
Charlie Gertsner found my Lexus and took care of everything. When I decided I wanted to buy a Lexus , I contacted Charlie Gerstner to get his input. I discussed what I was looking for and within a few days Charl When I decided I wanted to buy a Lexus , I contacted Charlie Gerstner to get his input. I discussed what I was looking for and within a few days Charlie found the car. a 2015 Lexus 350 with only 13.900 in mileage. I then bought an extended warranty that Charlie offered to extend the warranty another 5 years or 100,000 miles. Charlie and his staff were very professional and made the transaction easy. I would highly recommend The Luxury Autohaus as a prospect if you are looking for a nice vehicle. The car was missing one key fob and Charlie arranged for Lexus to get me another key and paid for it. Very accommodating. More
by MDK
Employees Worked With
Charlie Gerstner
March 12, 2018
Buying made easy! I don't understand how this place only has a 3 star rating! Kevin was so helpful when we went in. I was able to test drive the car I picked out online I don't understand how this place only has a 3 star rating! Kevin was so helpful when we went in. I was able to test drive the car I picked out online within 5 minutes of walking in. My credit is not that great due to buying a home recently but he still wanted to try and get us financed! Tina is a miracle working and low and behold I was financed for the car I picked out. I was able to get a low payment WITH GAP! This place was so awesome. I took my car home the same day. They saved me a tremendous amount of hassle and everything was said and done in a couple of hours. Honestly so thankful for luxury Autohaus! More
by Kelseyowens09
Employees Worked With
Tina, Kevin Prickett
December 05, 2017
Sold a Porsche Turbo with a $25,000 kit that it did NOT have Purchased a Porsche Turbo that was advertised and noted in the contract as having a $25,000 package, the fabspeed FS-700 package. Some weeks later, Purchased a Porsche Turbo that was advertised and noted in the contract as having a $25,000 package, the fabspeed FS-700 package. Some weeks later, I found out that it not only was missing the turbos, intercoolers, hoses, cats, ecu, Cobb, etc... The clutch was shot. The clutch master cylinder was shot. The clutch slave cylinder was shot. And even the clutch lines were shot. $7,000+ in repairs later, I still did not have the $25,000 FS package. 7 weeks of trying to be patient and let Charlie, Nicole or Earnest make it right... And I was blasted with Charlies sales talk over me. 4 weeks later. I am now dealing with his attorney, Patrick Norris, that just keeps putting me off and telling me he will look it over and make an offer... The offer came in at $2,500!!! I am out $32,000 and they offered $2,500. I refused, of course. Its been 8 days since they have replied. Buyer BE WARE! Read the other reviews. Now I see why Nicole texted me over and over and over to leave a great review on this site before the deal was ever even done. More
by JHallahan
Employees Worked With
Nicole, Charlie Gerstner, Earnest Lawrence
November 09, 2017
Great Service Very happy with my purchase. Have had the car for a year now and there have been no surprises. I am very particular and Kevin went above and beyond to Very happy with my purchase. Have had the car for a year now and there have been no surprises. I am very particular and Kevin went above and beyond to make me happy. More
by Steven Carcaba
Employees Worked With
Kevin Prickett
October 23, 2017
Awesome Service! Nicole helped my mother find her dream car. Was very helpful and listened to everything she wanted and found her the perfect car at the right price! Nicole helped my mother find her dream car. Was very helpful and listened to everything she wanted and found her the perfect car at the right price! Thanks Nicole :) More
by Nichole Waldron
Employees Worked With
Nicole King
October 23, 2017
Great dealership, Great service I would highly recommend purchasing a vehicle from The Luxury Autohaus. Earnest Lawrence and Nicole King were great to work with and made this purcha I would highly recommend purchasing a vehicle from The Luxury Autohaus. Earnest Lawrence and Nicole King were great to work with and made this purchase totally enjoyable. They provided me with a stellar car buying experience and I would recommend seeing them if you want an ethical car buying experience. Thank you !! More
by Sandra Harlinskis
Employees Worked With
Nicole King, Earnest Lawrence
October 19, 2017
Stay AWAY!!! Very Unprofessional! visited The Luxury Autohaus last weekend after finding a car of my interest through an online search. What a mistake! After driving HOURS to get ther visited The Luxury Autohaus last weekend after finding a car of my interest through an online search. What a mistake! After driving HOURS to get there, It was the most awful car shopping experience ever! First, after looking around the lot for a while, it took at least 10 minutes for me to get any assistance, even though they were not busy. I had to ask for assistance a couple times before any sales associates decided to help. The sales associate that finally did come over, clearly demonstrated how this dealership does not value its customers. From the initial introductions, the sales associate’s demeanor was unacceptable and unprofessional. His tone and shortness was unwarranted and inappropriate. Me being the kind person that I am, initially brushed it off as, “ maybe he just is having a bad moment”, so I attempted to lightening things up. I decided to ask the sales associate, “what can you tell me about this car?” He replied, “ I have hundreds of cars on this lot. Its impossible to know about each one.” After going for a test drive, I decided that the car was not for me. So I asked the associate to show me a different car. He replied, “We are not going to test drive every car on the lot.” Really?! This is how you treat your customers?! Buyers beware! Car buying is a big purchase and you owe it to yourself to buy from a dealership that appreciates you business!! This dealership earned this low rating! Stay Away! More
by DenverLuck
Employees Worked With
Charlie Gerstner, Kevin Prickett, Nicole King, Earnest Lawrence
October 17, 2017
Complete scam and just downright mean I left a review previously. Apparently this dealership was somehow able to delete it. My issue is that I was sold a truck that was supposed to be insp I left a review previously. Apparently this dealership was somehow able to delete it. My issue is that I was sold a truck that was supposed to be inspected and serviced before I purchased it. After taking it to my local mechanic he uncovered several thousand dollars worth of repairs that needed to be completed. When I contacted the dealership I spoke with Ernest. We texted and communicated multiple times and he basically told me I was a liar a blackmailer and I had misrepresented myself as a car person. After trying to reach an agreement in which I was seeking some sort of assistance with repairs he refused to respond to any request for communication. I contacted an attorney and was advised to request the name of his attorney. He said that once his attorney drew up paperwork he would provide me with a measly $700 to assist with the cost of repairs because he says that's what it would cost him to repair the truck. I refuse to take the truck back to that dealership for repairs when if they had serviced and inspected the truck prior to selling it they should have noticed the problems and made us aware. Throughout the course of our communication he pointed out that he had to pay $2,500 to repair a car that I traded in. That may be true but the difference is I was up front with the issues that I knew of on the car. They sold me the truck either completely aware of the problems and not caring or completely unaware and lying about inspecting the truck as stated. Since communication began and now seemingly ended my negative review was somehow removed from this website. Based off of the transaction and the treatment afterwards I refuse to let it stand as such therefore I am posting a second- review and warning others not to go to this dealership. They misrepresent themselves and the cars they are selling and down the road you are likely to uncover thousands of dollars in repairs that you were not made of aware of. Earnest will be sure and argue this point until he is blue in the face however irregardless of how I represented myself it's his job as a car salesman and as just a decent human being to be upfront about what he is selling. I also dealt with Nicole she was pleasant and tried her hardest to get the deal done and she did. I do not blame her for any of this as she was doing her job and she is a lovely person. However with that being said it pains me to think that she's being paid to put her name on the line for a dealership that is such a scam. The worst part is whether I am right or wrong there is no room in a business transaction to call your paying customer a liar and a blackmailer and speak to them as if they are a dumb child. So buyer beware. I'm happy to know that other people have had better experience with this dealership. However mine was a nightmare and continues to be so. Ernest accused me of posting negative reviews under false names. That is absolutely 100% not true. I am here to say clearly that I am happy to tell anyone about my experience and what happened I have no reason to hide or provide false truths under a false identity. I have come to terms with the fact that I made a bad decision but I have also let Earnest know that Karma comes around and when he stands up on Judgement Day I hope his conscience is clear. More
by RPaslay81
Employees Worked With
Kevin Prickett, Nicole King, Earnest Lawrence
