Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
The Honda Superstore of Joliet - Service Center
Joliet, IL
235 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
235 Reviews of The Honda Superstore of Joliet - Service Center
Sort by
April 11, 2014
Thank you to Andrew Cyunczyk Brought in my 2 year old Honda for an oil change and tire rotation last Saturday. Andrew Cyunczyk, the Service Advisor working with me, was great. I Brought in my 2 year old Honda for an oil change and tire rotation last Saturday. Andrew Cyunczyk, the Service Advisor working with me, was great. I had received a credit for a free oil change after a scheduling delay from a prior visit. I had received one of these before and had to wait while the other Service Adviser called the Sales staff and waited for them to get in. My prior visit took for ever to get things squared away. Unlike that visit, Andrew took great care of me and provided excellent service. No questions asked, he made it easy to have the service done without having to wait or hear why the credit was not valid. I own two Honda's and will definitely bring them back for service. I will also look for Andrew and make sure he is the Service Adviser I work with in the future. If you bring your car into Honda of Joliet, I would recommend you see Andrew Cyunczyk as the service adviser, even if you have to wait a few minutes. It will save you a lot of headaches. More
by joleary1
Employees Worked With
Andrew Cyunczyk
April 04, 2014
Andrew was very thorough in his review of the needed service for my vehicle. He was not pushy or demanding in his tone/manner and instead left the decision up to me, which I appreciated. The car was c service for my vehicle. He was not pushy or demanding in his tone/manner and instead left the decision up to me, which I appreciated. The car was completed in less time than was quoted and for the stated price. Andrew also was able to find a service deal for me that came in at 1/2 price I was quoted over the phone for a service I am planning on having done in the future. My car was returned to me in better condition than I left it and the cleaning service was thorough and appreciated. thank you! More
by jbussean
Employees Worked With
Andrew Cyunczyk
April 02, 2014
The service is outstanding! I brought my Honda Odyssey in for a Blind Spot Warning. Todd stepped up and took care of me. I was able to get a loaner not a problem. At first I h I brought my Honda Odyssey in for a Blind Spot Warning. Todd stepped up and took care of me. I was able to get a loaner not a problem. At first I had doubts that they would believe me and be able to duplicate the blind spot problem. It took a day and a half and Todd called and said that the problem happened and Nick, the tech, was able to get it to happen. Now, we know that it happens, what do we do. I was just happy that it happened in the presence. I get another phone call later on in day say they know what is wrong and the part will be in and van will ready the next day. Great news. Todd did what he promised. Thank you. More
by coopc
April 01, 2014
I brought my 2012 Honda Odyssey in regarding a metal grinding noise I hear from my front left tire. In short, (as usual) the grinding noise had disappeared by the time I arrived and the service tech fo grinding noise I hear from my front left tire. In short, (as usual) the grinding noise had disappeared by the time I arrived and the service tech found nothing that made any kind of noise. Andrew first told me there would be a $69 diagnosis fee. He was very polite about it and very nice and friendly throughout the entire transaction. Since my car was under warranty, I didn't feel it was right that there would be a $69 diagnostic fee. I bought the car from Honda of Joliet. I thought they would take better care of their own customers. Ironically I was having my 1999 Honda Civic inspected the same day regarding pulsating braking at Firestone FREE OF CHARGE! That seems peculiar that Firestone doesn't charge for a brake inspection but Honda (the same dealer the car was bought from 2 years ago) does. Needless to say, Andrew spoke to his service manager and had the fee waived. Again, Andrew was awesome throughout the entire process. As I mentioned, they found nothing that made any noise but did suggest I have my tires balanced, rotated, and aligned for a total price of $185. In the few times I've brought my car to Honda of Joliet, I've always felt that service was recommended to be done even though it wasn't necessary. Maybe my two year old tires are unbalanced and need an alignment....but the point is this: I always "feel" like I'm getting ripped off at Honda of Joliet Service Department. That's just not the feeling you want your customers to have. I would NEVER...in a million years....recommend anyone to take their car to the Honda Dealer to have serviced. No matter how nice and polite Andrew was (and he was), I always feel more comfortable and taken care of at Firestone. The only reason why I brought my Odyssey in to Honda of Joliet because I figured it was still under warranty and they'd take care of it. At this point....I'll never take my 1999 Civic there and will only take the Odyssey there when warranty service needs to be done. More
by jshort71
Employees Worked With
Andrew Cyunczyk
March 29, 2014
Great value The service at honda of Joliet is always fast and friendly. Todd is always smiling and is happy to help. I've been to several other service department The service at honda of Joliet is always fast and friendly. Todd is always smiling and is happy to help. I've been to several other service departments and honda of Joliet is fastest cheapest and most honest of all of them. Great! More
by Chessplyr#1
Employees Worked With
Todd Porterfield
March 28, 2014
Came in to Honda to have service on my car. Todd was very helpful and friendly. Service was quick and priced fairly.I will definately recommend this department to my friends. very helpful and friendly. Service was quick and priced fairly.I will definately recommend this department to my friends. More
by cbalich
March 27, 2014
Best Customer Services i went there for my oil change and tire rotation, Andrew Cyunzyk took care of me he is very friendly and so help full i would go there again and defia i went there for my oil change and tire rotation, Andrew Cyunzyk took care of me he is very friendly and so help full i would go there again and defiantly recommend you guys to go there. More
by bullinc
Employees Worked With
Andrew Cyunczyk
March 13, 2014
brian and dom mac where very friendly you can tell that they work hard to give the customers a great price and for the customer to feel well satisfied.I recommend this place!!!!! (: they work hard to give the customers a great price and for the customer to feel well satisfied.I recommend this place!!!!! (: More
by yvette91
Employees Worked With
Brian Krakowski
March 11, 2014
Dani did an excellent job. She was very knowledgeable, helpful, and friendly. She help with finding the best price, she was extremely efficient and also provided a courtesy car. I was very impressed wit helpful, and friendly. She help with finding the best price, she was extremely efficient and also provided a courtesy car. I was very impressed with her professionalism and very happy she didn't push other services. I look forward to working with her in the future car care situations. I am giving this rate with the hope that you will hire people with outstanding qualifications. More
by Janeenduffy
