The Honda Superstore of Joliet - Service Center

I drove to Joliet with my wife last Saturday afternoon, June 9th, to watch OPRF beat Lyons Township in the IHSA Class 4A baseball championship game at Silver Cross Field. Afterwards, we walked down to Chi June 9th, to watch OPRF beat Lyons Township in the IHSA Class 4A baseball championship game at Silver Cross Field. Afterwards, we walked down to Chicago Street Pub for dinner and a couple of beers. When we returned to our 2007 Accord V6EXL after dinner (which was parked on Van Buren Street just east of Scott St.) we found that someone had broken in and in the process of trying to steal it, disabled the ignition lock, rendering the car undriveable. After a police officer and evidence technician showed up and did their due diligence, I called AAA Motor Club. and they summoned McCoy's Tire & Auto out of Channahon, which towed my vehicle to Honda of Joliet at midnight. I had never dealt with Honda of Joliet before, being a native of Oak Park. I filled out the service envelope, and noticed when I placed it in the night drop, that the Service Department opened at 7. It dawned on me that the Service Department might be already booked up for Monday, and that they might not be able to get to my car until Tuesday. To my surprise, I was contacted by Roger Frank, ace Service Writer, Monday morning at 7:15. He said that they would be able to check out the problem later on that morning. I got a call from him before lunch indicating that the lock assembly had to be replaced, and that it would cost $600, but they had to order the parts, so it wouldn't be ready until some time on Tuesday. He said it would cost an extra $150 to have my existing keys reprogrammed to fit the new lock assembly, and that would take an extra day. Bottom line: the car was ready before noon on Wednesday, and the final invoice was over $110 less than the verbal estimate I had been given. Thank you Roger! NOW THAT'S WHAT I CALL SERVICE! More

I am a repeat customer and will continue to be. We just bought a new odyssey and knew our only choice was honda for our new minivan because we couldn't even think of going somewhere else for service! Mark bought a new odyssey and knew our only choice was honda for our new minivan because we couldn't even think of going somewhere else for service! Mark is so nice and wonderful with the kids! Hr explains everything without assuming I don't know anything about cars because i'm a woman and a mom - I know more than y husband-so I know that what mark says needs fixing really does need fixing! He is honest, fair, and a pleasure to do business with! More

I am a long time customer of Honda of Joliet. I switched dealerships shortly after the car was purchased when I realized how convenient the shuttle service was with four small children. They would even use dealerships shortly after the car was purchased when I realized how convenient the shuttle service was with four small children. They would even use my car so I didn't need to move car seats. The car was always done when they said, and I was given updates along the way when necessary. Today they topped my already high expectations for service. I had scheduled routine work and requested an estimate in advance. Upon picking up the car, only the requested work was done at the stated amount, but Riley had also prepared a list of upcoming expenses I could count on listed in order of importance and included costs. He helped me work out what could be put off safely and what needed to be seen to in a timely manner. I will now be able to budget for the upcoming expenses over a year instead of being surprised and overwhelmed. More

I was passing through and needed to find a Honda dealer to get some work done on my Accord. I asked someone at a restaurant and they recommended this dealer. I figured I was in trouble but went and met som to get some work done on my Accord. I asked someone at a restaurant and they recommended this dealer. I figured I was in trouble but went and met someone named Mark Carlson. He was exceptionally helpful and made me feel at ease. Work was done exactly how he said it would be and at the price he said. I paid more here than in Louisiana but the prices are probably higher up here. If I am through again, I will definitely service my car here and buy a new one if I need to. More

My first experience with the service department here. I helped someone purchase a car here previously from Ted Turisi. I am in sales myself and this organization gets it right from top to bottom. Both of helped someone purchase a car here previously from Ted Turisi. I am in sales myself and this organization gets it right from top to bottom. Both of my experiences have been good and I will continue to bring my business to them. We have many choices as consumers today and Honda of Joliet makes it inviting to do business with them. The waiting room is awesome, and customer service is outstanding. Trust me, I am not an easy grader when it comes to restaurants and car dealerships. I would also reccommend this location to my friends and family (and I don't do that very often as it puts my reputation at stake also). They pay attention to detail, and as long as they continue to do so, I will keep coming back. More

Riley and Roger were very friendly and made the whole service experience pleasant. My car had a key safety feature that needed repaired so Riley put me in a loaner car and explained the whole process of service experience pleasant. My car had a key safety feature that needed repaired so Riley put me in a loaner car and explained the whole process of the repair as well as the turnaround time. There were no surprises. They communicated very well and always kept me informed on my car's status. I will definitely be going back there for future service and I'll also refer my friends and family to them because of Riley and Roger!! More

This dealership was very helpful and polite. The work that was done was explained thoroughly and was completed efficiently. I had a very pleasant experience. I will take my car back to them the next ti that was done was explained thoroughly and was completed efficiently. I had a very pleasant experience. I will take my car back to them the next time service is needed on it and I recommend this Honda dealership (Honda of Joliet) to anyone who needs help with their Honda Vehicle or is interested in purchasing one. Great Job! More

Took my civic for some work to be done and I usually have my discount coupons, however it didn't stop John woratschek to give me my discount. That's what you call customer service! Been coming to this dealer my discount coupons, however it didn't stop John woratschek to give me my discount. That's what you call customer service! Been coming to this dealer for a long time, they always take care of me. When Iam ready for a new Civic I will be buying from them. Very professional and customer friendly ALWAYS! More

I went to the HONDA SUPERSTORE OF JOLIET for an ordinary oil change and left with an EXTRAordinary smile following EXTRAORDINARY SERVICE that was initiated by a MOST affable Riley Ninitz(sp?,sorryRiley) who oil change and left with an EXTRAordinary smile following EXTRAORDINARY SERVICE that was initiated by a MOST affable Riley Ninitz(sp?,sorryRiley) who not only exhibited consice professionalism but really helped me out by arrainging a ride, and pick up, for an important meeting that needed to be made before the service would have been completed. KUDOS to the HONDA SUPERSTORE OF JOLIET and especially Riley !! More

Riley Niznik was incredibly friendly and accommodating. The waiting area is pretty comfortable with internet access and coffee and television. And they let me take a personal call on my cell phone in one The waiting area is pretty comfortable with internet access and coffee and television. And they let me take a personal call on my cell phone in one of the sales office so I could talk in privacy and not worrying if I was bothering anyone. More