The Honda Superstore of Joliet - Service Center

Riley explained my required service in detail & was very helpful with giving me other service recommendations & options. His attention to customer service will have my family & I coming back for all o very helpful with giving me other service recommendations & options. His attention to customer service will have my family & I coming back for all of our future automotive service needs... More

Roger was very helpfull during our visit and he actually cares. He is friendly everytime we visit and we try to work with him when we need service done. cares. He is friendly everytime we visit and we try to work with him when we need service done. More

I came in for a oil change on my 07 Civic. Justin was a great help and I was very impressed with his professionalism. He was friendly and very informative. The service was quick and a good price. I will hi great help and I was very impressed with his professionalism. He was friendly and very informative. The service was quick and a good price. I will highly recommend his assistance to everyone I know. Although there is a Honda closer to home, I would definitely travel the distance to come back! More

I appreciated prompt service to the time I made the reservation for. I service writer was informative & friendly. I wanted to purchase a new vehicle from a dealership that takes pride in servicing its reservation for. I service writer was informative & friendly. I wanted to purchase a new vehicle from a dealership that takes pride in servicing its vehicles & customers. So far this dealership has met those expectations. Keep up the good work. Oh, get your carwash machine fixed. More

Our 2005 Honda Accord (V6) was running very rough. It had a defective #5 cylinder spark plug causing a great deal of damage not only to the head, but the cylinder wall. With only 50,000 mi. on car, Rog had a defective #5 cylinder spark plug causing a great deal of damage not only to the head, but the cylinder wall. With only 50,000 mi. on car, Roger said he would call Honda to see if they would assist in the cost of repairs. They warranteed 50%, which my wife and I were very greatfull. From the time I got the car in service until we got it back was 1 week, which for the amount of work to get the parts and repairs was great. The car is running very good and even seems to be running smoother now as I do not know how long the problem had existed. More

Around 4:30 pm, I had to take my 2009 Honda Accord into the Service Department, due to a flashing engine service light. I called the dealership and spoke to Mark, who advised to bring it right in. Upon my the Service Department, due to a flashing engine service light. I called the dealership and spoke to Mark, who advised to bring it right in. Upon my arrival, I was greeted by Mark. I was advised that there would be a delay, due to other cars in line ahead of me. I was given a ride home and within three hours, I was back at the Dealership to pick up my repaired car. Fantastic Service. THANK YOU!!! More

They were quick, informative, understanding, and gave me options and a loaner so I could get to work. Easy easy to work with!! Our extended family is 90% Homda owned or leased!! options and a loaner so I could get to work. Easy easy to work with!! Our extended family is 90% Homda owned or leased!! More

Fernando was friendly and seemed like he cared. The service was great as usual. The estimated time of completion was very close to the actual time of completion. I mentioned that I do mostly highway tr service was great as usual. The estimated time of completion was very close to the actual time of completion. I mentioned that I do mostly highway travel and wasn't sure if I should have them install an air filter, to my surprise Fernando said "Lets pull it out and see". It was a very simple task but he jumped in there instead of guessing or giving me a story, he pulled it, showed me that it was in fact dirty and in need of replacement. That along with polite courtesy gets this young man a gold star in my book. Sometimes it's the little things that people notice. Good going Fernando! People do notice! More

Riley in customer service/warranty work was very helpful, courteous and the work was done in a very timely manner. Couldn't have been more satisfied with the total experience. courteous and the work was done in a very timely manner. Couldn't have been more satisfied with the total experience. More

Riley was very helpful! I wanted to purchase new inserts for my CRV and I had the wrong blades. He got me what I needed from the parts dept and I was on my way in no time. He was very friendly and answered for my CRV and I had the wrong blades. He got me what I needed from the parts dept and I was on my way in no time. He was very friendly and answered all my questions I had. More